Defining quality of experience in e-learning: a literature review

Our research aims to investigate the “quality of experience” in education and particularly in the context of e-learning. Firstly, we study separately the concepts of “quality” and “experience”, as well as the underlying meaning of these terms. Secondly, through a scoping review among papers of the last decade, we study how “quality of experience”, as a whole, is defined in e-learning. Our purpose is to set a solid basis for the clarification of “quality of experience” in e-learning, considering that it is important to have a clear view of concepts before proceeding with a research related to them. As a result of our review, we reach useful answers to questions such as “What is quality of experience in e-learning?”, “Is quality of experience different from user experience?” gaining deeper understanding of the examined concepts.