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3Deze casestudie geeft inzicht in verschillende soorten kennis die kenmerkend zijn voor applied design research. Er wordt onderscheid gemaakt tussen kennis over de huidige situatie, over wenselijke alternatieven en over effectieve oplossingen om daar te komen. Ofwel, kennis hoe het is, kennis over hoe het kan zijn en kennis over hoe het zal zijn als we effectieve oplossingen toepassen. Elk van deze soorten kennis heeft andere kwaliteitscriteria.
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Trust in AI is crucial for effective and responsible use in high-stakes sectors like healthcare and finance. One of the most commonly used techniques to mitigate mistrust in AI and even increase trust is the use of Explainable AI models, which enables human understanding of certain decisions made by AI-based systems. Interaction design, the practice of designing interactive systems, plays an important role in promoting trust by improving explainability, interpretability, and transparency, ultimately enabling users to feel more in control and confident in the system’s decisions. This paper introduces, based on an empirical study with experts from various fields, the concept of Explanation Stream Patterns, which are interaction patterns that structure and organize the flow of explanations in decision support systems. Explanation Stream Patterns formalize explanation streams by incorporating procedures such as progressive disclosure of explanations or interacting with explanations in a more deliberate way through cognitive forcing functions. We argue that well-defined Explanation Stream Patterns provide practical tools for designing interactive systems that enhance human-AI decision-making.
MULTIFILE
From an interspecies perspective, we advocate for a theoretical foundation aimed at facilitating further research towards digitally mediated human-animal interaction. The proposed framework follows an approach we call 'digitally complemented zoomorphism' and recognizes 'play' as a free and voluntary activity that is shared by both animals and humans. As a result, three initial design guidelines will emerge. Our work is pursued in order to provide animals with stimulations which stem from a closer understanding of their perceptions and are not solely designed around human subjectivity.
DOCUMENT
From an interspecies perspective, we advocate for a theoretical foundation aimed at facilitating further research towards digitally mediated human-animal interaction. The proposed framework follows an approach we call 'digitally complemented zoomorphism' and recognizes 'play' as a free and voluntary activity that is shared by both animals and humans. As a result, three initial design guidelines will emerge. Our work is pursued in order to provide animals with stimulations which stem from a closer understanding of their perceptions and are not solely designed around human subjectivity.
LINK
De netwerksamenleving verandert in een genetwerkte ecologie. Daarin zien we interactie ontstaan tussen mensen, overheden, bedrijven, slimme objecten, apparaten en de slimme samenleving. Mensen staan in die genetwerkte ecologie niet langer automatisch centraal. De mens is in toenemende mate een onderdeel van een netwerk waarin de rollen tussen de actoren steeds kan wisselen, ook met robots. De tijd lijkt dan ook rijp om human centered design als begrip van een nieuwe betekenis te voorzien. Wat betekent deze transitie van de huidige netwerksamenleving naar de genetwerkte ecologie voor ontwerpers en creatieve media en game tehnologen?
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This contribution presents how a value-sensitive participatory design approach was used with the aim to design meaningful applications for inhabitants in a city. In two bachelor courses, design students were challenged to account for a diversity of human values in urban interaction design by following a participatory approach to engage inhabitants in specific urban areas. These two case studies are described and their results are discussed to improve the approach of value-sensitive participatory design in urban interaction design.
DOCUMENT
Now that the application of Artificial Intelligence (Al) is becoming more mainstream, it is applied in many different fields, and consequently, it is starting to play a more prominent role in design processes. In current mainstream HCI (Human-Computer Interaction) design frameworks, the human (or user) is seen as the main focus, and stakeholders' perspectives are taken into account throughout the whole problem-solving process to design thoughtful solutions. The increased complexity of design processes caused by the rise of Al, however, poses new challenges to these existing approaches, particularly for involving the human in the design process. Five challenges that can be of influence on accounting for the human in design processes involving Al are identified and elaborated upon: 1) insufficient Al literacy of designers and users, 2) the black-box nature of neural networks, 3) where to start: design vs data, 4) customized solutions for narrow user segments, and 5) thinking ahead: an extended collaborative design process. These challenges arise across the exploration, design, implementation, evaluation, and deployment phases. This extended abstract discusses possible approaches per challenge on how to warrant integration of the human perspective.
DOCUMENT
The current Covid-19 pandemic has underlined the importance of urban public spaces in achieving health and social well-being (Dobson, 2021; Poortinga et al., 2021), prompting policymakers and urban planners to rethink their approach to the design of these spaces. They now propagate adapting urban public spaces more directly to human needs (Suurenbroek et al., 2019), often at a neighbourhood level, while also embracing a more-than-human perspective that includes the well-being of the natural ecosystem at large (Maller, 2020; Houston et al., 2018). The latter becomes imperative as other shocks and stressors, such as climate change and biodiversity loss, are impending, straining urban spaces and their residents to show resilience in times of complex challenges. “Learning from Covid-19”, a need emerged for new design approaches for public spaces, contributing both to social and ecological resilience.
This paper presents results from the research project "From Prevention to Resilience". It moves beyond merely responding to the pandemic by designing social and physical barriers in public space to prevent the virus from spreading. Instead, it seizes the opportunity to explore how an integrated design approach to public space could contribute to social and ecological resilience (Boon et al., 2021). The project, funded by the Dutch organization for health research and care innovation, is a collaboration between the chairs of Spatial Urban Transformation and Civic Interaction Design (AUAS) and an international partner consortium.
This paper builds on our compiled database of design strategies addressing the Covid-crisis, expert sessions with a Community of Practitioners, and interviews with Dutch spatial design firms and municipalities. It first introduces a "Design Framework for Neighbourhood Resilience" and its core concepts. Next, it validates this framework through a research-by-design approach. Spatial and social design agencies applied the framework in real-life design cases in Amsterdam and allowed for its empirical grounding and practice-based development. Ultimately, the paper defines a design framework that builds resilience for the well-being of all urban inhabitants and initiates a dialogue between disciplines to address resilience integrally when designing public spaces and forms of civic engagement.
References
Boon, B., Nirschl, M., Gualtieri, G., Suurenbroek, F., & de Waal, M. (2021). Generating and disseminating intermediate-level knowledge on multiple levels of abstraction: An exploratory case in media architecture. Media Architecture Biennale 20, 189–193. https://doi.org/10.1145/3469410.3469430
Dobson, J. (2021). Wellbeing and blue‐green space in post‐pandemic cities: Drivers, debates and departures. Geography Compass, 15. https://doi.org/10.1111/gec3.12593
Houston, D., Hillier, J., MacCallum, D., Steele, W., & Byrne, J. (2018). Make kin, not cities! Multispecies entanglements and ‘becoming-world’ in planning theory. Planning Theory, 17(2), 190–212. https://doi.org/10.1177/1473095216688042
Maller, C. (2020). Healthy Urban Environments: More-than-Human Theories (1st ed.). Routledge, Taylor & Francis Group. https://www.routledge.com/Healthy-Urban-Environments-More-than-Human-Theories/Maller/p/book/9780367459031
Poortinga, W., Bird, N., Hallingberg, B., Phillips, R., & Williams, D. (2021). The role of perceived public and private green space in subjective health and wellbeing during and after the first peak of the COVID-19 outbreak. Landscape and Urban Planning, 211, 104092. https://doi.org/10.1016/j.landurbplan.2021.104092
Suurenbroek, F., Nio, I., & de Waal, M. (2019). Responsive public spaces: exploring the use of interactive technology in the design of public spaces. Hogeschool van Amsterdam, Urban Technology.
https://research.hva.nl/en/publications/responsive-public-spaces-exploring-the-use-of-interactive-technol-2
DOCUMENT
This investigation explores relations between 1) a theory of human cognition, called Embodied Cognition, 2) the design of interactive systems and 3) the practice of ‘creative group meetings’ (of which the so-called ‘brainstorm’ is perhaps the best-known example). The investigation is one of Research-through-Design (Overbeeke et al., 2006). This means that, together with students and external stakeholders, I designed two interactive prototypes. Both systems contain a ‘mix’ of both physical and digital forms. Both are designed to be tools in creative meeting sessions, or brainstorms. The tools are meant to form a natural, element in the physical meeting space. The function of these devices is to support the formation of shared insight: that is, the tools should support the process by which participants together, during the activity, get a better grip on the design challenge that they are faced with. Over a series of iterations I reflected on the design process and outcome, and investigated how users interacted with the prototypes.
DOCUMENT
Het lectoraat Co-Design van Hogeschool Utrecht doet met een systemisch-inclusieve ontwerpende aanpak praktijkgericht onderzoek, om complexe maatschappelijke vraagstukken te helpen oplossen. Binnen die onderzoeken stellen we vragen over het ontwerpproces en de mensen die daarbij betrokken zijn. Hoe kun je goed co-designen in de weerbarstige werkelijkheid? Wat kan helpen in die ontwerpende aanpak? Hoe kunnen mensen die niet zijn opgeleid als ontwerpers volwaardig meedoen in het ontwerpproces, en wat hebben zij daarvoor nodig aan ontwerpend vermogen? De kennis over ontwerpend vermogen die we de afgelopen vier jaar hebben opgedaan, delen we in dit boekje. We hebben dat proces getekend en beschreven als een reisverhaal van Co, die ons meeneemt op een boot over een rivier, door stroomversnellingen en langs landschappen. Met bijdragen van: Marry Bassa, Anita Cremers, Tanja Enninga, Anita van Essen, Christa van Gessel, Berit Godfroij, Joep Kuijper, Remko van der Lugt, Caroline Maessen, Lenny van Onselen, Dirk Ploos van Amstel, Karlijn van Ramshorst, Carolijn Schrijver, Fenne Verhoeven, Danielle Vossebeld, Rosa de Vries
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