In this study we analyze the difference in perception regarding the BPM initiative between management and employees of an operational department of the Peruvian Air Force and compared the BPM Maturity with benchmark studies. The research question is: Does differences in perception of BPM Maturity between managers and employees lead to differences in the evaluation of process performance? The underlying BPM maturity model consists of 7 dimensions: Process Awareness, Process Description, Process Measurement, Process Control, Process Improvement, Process Resources and Knowledge, and Process IT Tools. The total dataset consists of 241 respondents and validated scales were used to measure BPM Maturity and Process Performance. The results show that there are no significant differences between managers and employees. Regression analysis shows that Process Measurement, Process Control and Process Resources are the key determents for Process Performance. The results offer opportunities to launch new BPM initiatives within the case study organization.
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Abstract - This study investigates the Business Process Management (BPM) maturity and process performance of the Dutch Department of Defence (DDoD). Like any other organisation, defence departments use BPM to manage their daily business processes. Despite using BPM, the organisation has never undertaken the initiative to analyse its BPM Maturity level and process performance. This paper presents the first results of such a study and compares this to similar military organisations, non-profit organisations and other organisations in the private sector. The DDoD BPM Maturity index score of 2.66 is similar to that of peer organisations. The study provides some suggestions for research and practical implications for organisation.
This paper delves into the zero-emission city logistics readiness of businesses located in the earmarked Dutch inner cities, which are gearing up towards decreasing the emissions attributable to urban logistics activities. Emission reduction is to be achieved by rolling out mandated zero-emission zones which are to be implemented in 30-40 Dutch cities from the 1st January 2025, with the dates set and municipalities planning towards the banning of diesel-fuelled commercial vehicles. This research seeks to determine the extent of zero-emission operational maturity by use of the zero-emission maturity model by examining the four biggest cities in the southern Dutch Province of Noord Brabant. The research shows a low level of awareness among companies in the cities of Eindhoven, Breda, 's-Hertogenbosch, and Tilburg and calls for better methods of information dissemination, especially among the small to medium businesses who don't consider city logistics as their core business.
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Develop a maturity model based on a quick scan to see how far a (SME) company is in awareness / activities on sustainable logistics (and the direction to zero emission city logistics: ZECL ) and (if it is possible, because this is a 2nd model) how far governments are in their ZE zone planning. Based on the quick scan, companies receive appropriate information about their relevant policy and sustainability measures (including availability of e-vehicles, etc.). Tool can be used by students to quickly reach companies around ZECL and to provide them with information directly via the results. This helps and students learn about this subject, but should also contribute to awareness among a larger group of feeding/receiving and possibly loading parties about ZECL. In addition, with sufficiently participating companies, a good picture can also arise of how far companies are now with regard to ZECL (and this could also be repeated over time in order to get a picture of the development in maturity in this area).
The proposed study is focused on finding out whether Virtual Reality is a feasible method to train for composite manufacturing. The demand for cost-effective training methods for composite production is growing. The current training methods are not satisfying the demands of the fast-growing industry. This could be solved with the help of Virtual Reality (VR), potentially cutting down training time and use of material, hence reducing costs. This project will create insight into the technical and economic feasibility of this idea. This will be achieved with interns from Inholland, lecturer and researchers.
