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3Outsourcing of business processes and information technology (IT) operations is an important trend in large and middle-sized organizations. However, outsourcing could affect the organization’s ability to align its IT with business strategy and operations. This article reports a qualitative study into the relationship between IT outsourcing (ITO) and business and IT alignment. It aims to provide recommendations for outsourcers and service providers on how outsourcing relationships should develop in order to support business and IT alignment. The research question of the study is “What is the effect of IT outsourcing on the business and IT alignment of companies that have outsourced their IT?”After a review of relevant literature and concepts, four cases are reported. The study revealed that a higher level of motivation for outsourcing paired with a higher level of the relationship between outsourcer and service provider and with a higher level of alignment maturity of the outsourcer. The study also showed that the ITO relationship is influenced by organizational turbulence on one or either side of the relationship and that the service providers tend to assess the relationship on a higher level than the outsourcers. These conclusions provide relevant directions for both outsourcers and service providers for improvement of the their relationship
ARTIKEL
In Dutch higher education institutions, IT outsourcing (ITO) is becoming more common. New applications nowadays are executed from the ‘cloud’. But what to do with on premise applications? Can they also be outsourced? If so, what factors does a higher education institution have to consider when making the ITO decision of their on-premise applications? This research starts with finding the factors that are already known in existing ITO literature (in different contexts). Then, these decision factors are validated in four explorative interviews before surveying the factors within a higher education context. In total, fourteen factors are deemed to be important for Dutch higher education institutions. Based upon the survey responses by Dutch IT decision makers, a hierarchy exist in these fourteen factors. Also, this research suggest a relationship between outsourcing decision factors and the sourcing models. Additionally, outsourcing objectives seem to influence this relationship.
ARTIKEL
European food supply chains have seen structural changes regarding cost,
energy, labour, and sustainability regulations. This has forced food
processors to reassess the drivers of logistics outsourcing and rethink
their strategies. In this exploratory multiple-case study, we investigated
six large food processors that have extensive production and logistics
facilities across Europe and conducted semi-structured interviews with
their C-suite and high-level supply chain executives. Guided by the
decision-making framework for food logistics outsourcing by Hsiao, Van
der Vorst, et al. (2010), we analysed the interview data for key drivers
behind the logistics outsourcing decisions. While confirming the
relevance of traditional drivers examined in literature (e.g. control over
operations and food quality, closeness to core business), we identified
emerging drivers and propose an extended decision-making framework.
Future empirical investigations are needed to test the theoretical
perspectives of those new drivers. Managerial insights are provided for
both food processors and logistics service providers.
ARTIKEL
This paper analyzes the application of PRINCE2® in a multivendor outsourcing context. Given the ongoing trend in large and middle-sized organizations to outsource part of their IT operations it is relevant and important to understand the effect of this trend on the way projects can be managed. Based on an analytical and qualitative approach, using an expert panel, the study provides identified three specific considerations for the management of projects in a multi vendor outsourcing context
ARTIKEL
Outsourcing and offshoring provide companies with ways to achieve their business objectives better or more cost effectively or despite a shortage of specific resources. From a research point of view, outsourcing and offshoring have mostly been studied as something that large companies do, not small and medium enterprises (SMEs). However, the business rationale for outsourcing and offshoring appears to be at least as compelling for SMEs as they are for large companies.
NOT-12-02
RAPPORT
Accepted abstract to present at the CSCMP European Research Seminar (ERS 2024) on Logistics & SCM, to be held on June 20-21, 2024, in Warsaw, Poland.
ABSTRACT
Henry Ford onderscheidt drie verschillende generaties binnen outsourcing: coming together, staying together en working together. 'Coming together is a beginning. Staying together is progress. Working together is succes.' Maar zijn we overal al in de fase van working together? Ik denk van niet. Daarom is het boeiend om in de special edition van MIS Quarterly eens te lezen wat de status van de wetenschap is omtrent offshoring.
BIJDRAGE AAN PERIODIEK
This paper is an intermediate result of a PhD research project undertaken by Lenny Visser with Cees Ruijgrok as supervisor. The final objective of this project is to measure thresholds in logistics outsourcing decisions, especially for the chemical sector. If we are able to measure the relative importance of the underlying factors of these decision processes, we can also derive recommendations for removing or relieving these thresholds. For the measurement of these thresholds a Stated Preference experiment will be used. The paper describes the first steps in the design of this experiment by using theoretical and empirical findings. The model we propose is based of the concept of profit maximizing by minimizing integral logistic costs and maximizing revenues. This theory is checked by performing interviews with representatives of a number of case studies in the chemical industry.
CONFERENTIEBIJDRAGE