In safety science and practice, there have been various safety models, each of them reflecting a particular approach to safety management and accident causality. The large variety of models suggested in literature and applied in practice serve the communication of diverse perspectives towards safety and the need to consider contextual factors, but it does not allow the establishment of a common language within and across organisations and industry sectors. Considering the potential benefits of talking a lingua franca when it comes to safety and inspired by the Standard Model used in particle physics and recent suggestions from relevant studies, we thought of exploring the possibility to introduce a Standard Safety Model (STASAM). As a first step, we focused on four representative safety and accident models widely used, discussed and debated: the Swiss Cheese Model, AcciMap, Functional Resonance Analysis Method (FRAM) and Systems-Theoretic Accident Model and Processes (STAMP). We reviewed literature which compares the particular models, and we listed the strengths and weaknesses of each as a means to set the grounds for the STASAM. The combinations of these models with a focus to host their advantages and avoiding their disadvantages led to a three-level STASAM. The concept STASAM was used in two random incident investigation reports to assess its applicability and visualisation against the original models. The results of the application along with the STASAM concept were reviewed by three safety professionals and three safety researchers. The comments received were in the positive direction and indicated the potential of establishing an inclusive and commonly accepted safety/accident model. The next research phase will be the additional review of the STASAM and its pilot application to a variety of safety events and systems as a means to test its reliability and strengthen its validity.
We aim to understand how actors respond to field logic plurality and maintain legitimacy through business model innovation. Drawing on a longitudinal field study in the fashion industry, we traced how de novo and incumbent firms incorporate circular logics in business models (for sustainability) and uncover how the intersection between issue and exchange fields creates institutional complexity and experimental spaces for business model innovation. Our findings showed a shift in the discourse on circular logic that diverted attention and resources from materials innovation (e.g., recycling) to business model innovation (e.g., circular business models). By juxtaposing institutional complexity and external pressure to maintain legitimacy, we derived four strategic business model innovation responses—preserve, detach, integrate and extend—that illuminate how actors leverage shifting logics and innovate extant business models (for sustainability). We make novel contributions to the literature on organizational fields, business models for sustainability, and business model innovation.
Within large service organizations there are currently two trends visible. These trends seem to be diametrically opposed. On the one hand organizations face increasing price pressure and thus a pressure to cut costs. One of the consequences of this trend is that organizations are increasingly encouraging customers to make more use of digital communication channels. At the same time, companies find it important to know their customers in order to respond adequately to their needs. To do this, organizations must have a certain degree of personal involvement to their customers and they must have regular personal contact. It is assumed that both trends – digitisation and personalisation – will have a strong impact on customer experience and (perhaps) on the relational models customers use. If it is true that relational models - so the way in which people perceive and assess a relationship - play a role in the perception of the customer, it is also interesting to know if it is possible to influence these relational models. During the last fifty years much research has been done into the possibilities to influence customers by using subliminal priming techniques. In these techniques thoughts and feelings are unconsciously activated by showing people certain words or images (eg Bargh, Chen & Burrows, 1996; Dijksterhuis, 2005). In recent years a number of experiments were performed in which customers were unconsciously primed at some type of relationship (eg Aggarwal, 2004; McGraw & Tetlock, 2005; Tuk, Verlegh, Smidts & Wigboldus, 2009). These experiments showed that it is possible to activate a certain type of relationship. The experiments however the researchers used scenario’s based on an interpersonal relationship, and often to a fictitious relationship. The question is whether priming techniques also work for an already existing and more complex relationship between an organization and its customers. From 2010-2013 we conducted research for six large service providers in banking, insurance, utilities and social welfare to discover what the customer experience of these organisations, what role relational models played in customer experience and whether it was possible to influence these relational models. The research project has provided answers to the following questions: - Which relational models are used by customers and what is the influence of these models on customer experience? - What is the influence of digitisation in customer communication on relational models and customer experience? - What is the influence of personalisation in customer communication on relational models and customer experience? And finally, - Is it possible to influence relational models (and customer experience) by using specific words and images that are associated with relational models (relational framing)?
Nederland heeft in het Natura 2000 Beheerplan Deltawateren richtlijnen vastgelegd voor natuurbehoud en biodiversiteit. De Nederlandse wateren en de deltagebieden maken tweederde uit van de Natura 2000 gebieden en vormen een belangrijk leefgebied voor kustbroedvogels en zijn voor trekvogels onmisbaar als rustgebied en plek om te foerageren. Om natuurbeheer effectiever te kunnen laten verlopen, is monitoring van de dynamiek van estuariene natuur in de deltabeheercyclus van groot belang. Het biedt publieke professionals mogelijkheden om systeemontwerpen en/of systeemingrepen (tijdig) aan te passen. Voor projectmonitoring wordt gebruik gemaakt van conventionele meettechnieken die veelal arbeidsintensief en dus kostbaar zijn. Doel van dit project is te onderzoeken of het monitoren van natuurherstelprojecten efficiënter kan. Kernvraag is of door de inzet van nieuwe meettechnieken meer of andersoortige data tegen lagere kosten, over grotere arealen en met betere temporele resoluties kan worden vergaard. Oftewel meer systeembegrip. Op drie locaties in de Westerschelde (Baalhoek, Knuitershoek en Perkpolder) wordt geëxperimenteerd met innovatieve meettechnieken om beter inzicht te krijgen op factoren die van invloed zijn op het functioneren van getijdenecosystemen. Data van negen kernparameters wordt ingewonnen: (1) vogelaantallen, (2) benthos als vogelvoedsel, (3) benthos als bioturbator, (4) middelgrootte schaal morfologie, (5) grootschalige morfologie, (6) korte termijn (dagelijkse) veranderingen in sedimenthoogte, (7) bodemdichtheid, (8) hydrodynamiek: stroming /golven en (9) sedimentconcentraties in water. Het activiteitenplan bestaat uit zes werkpakketten: (1)het fysiek inrichten van de meetlocaties, (2) data-acquisitie op zowel conventionele- als innovatieve wijze, (3) data-analyse door vergelijkend onderzoek, (4) het ontwikkelen van een afwegingskader voor publieke professionals, (5) een plan van doorwerking en (6) projectmanagement. Na afronding van elke meetcampagne worden data geanalyseerd en vergeleken met modellen en kennis die tot dan toe bekend is. Kennis en expertise wordt op de DeltaExpertise-site (HZ Body of Knowledge) gestructureerd en ontsloten met behulp van de Expertise Management Methodologie en de Soft Systems Methodologie.
Performance feedback is an important mechanism of adaptation in learning theories, as it provides one of the motivations for organizations to learn (Pettit, Crossan, and Vera 2017). Embedded in the behavioral theory of the firm, organizational learning from performance feedback predicts the probability for organizations to change with an emphasis on organizational aspirations, which serve as a threshold against which absolute performance is evaluated (Cyert and March 1963; Greve 2003). It postulates that performance becomes a ‘problem’, or the trigger to search for alternative procedures, strategies, products and behaviors, when performance is below that threshold. This search is known as problemistic search. Missing from this body of research, is empirically grounded understanding if the characteristics of performance feedback over time matter for the triggering function of the feedback. I explore this gap. This investigation adds temporality as a dimension of the performance feedback concept guided by a worldview of ongoing change and flux where conditions and choices are not given, but made relevant by actors and enacted upon (Tsoukas and Chia 2002). The general aim of the study is to complement the current knowledge of performance feedback as a trigger for problemistic search with an explicit process temporal approach. The main question guiding this project is how temporal patterns of performance feedback influence organizational change, which I answer in four chapters, each zooming into one sub-question.First, I focus on the temporal order of performance feedback by examining performance feedback and change sequences organizations go through. In this section time is under study and the goal is to explore how feedback patterns have evolved over time, just as the change states organizations pass through. Second, I focus on the plurality of performance feedback by investigating performance feedback from multiple aspiration levels (i.e. multiple qualitatively different metrics and multiple reference points) and how over time clusters of performance feedback sequences have evolved. Next, I look into the rate and scope of change relative to performance feedback sequences and add an element of signal strength to the feedback. In the last chapter, time is a predictor (in the sequences), and, it is under study (in the timing of responses). I focus on the timing of organizational responses in relation to performance feedback sequences of multiple metrics and reference points.In sum, all chapters are guided by the timing problem of performance feedback, meaning that performance feedback does not come ‘available’ at a single point in time. Similarly to stones with unequal weight dropped in the river, performance feedback with different strength comes available at multiple points in time and it is plausible that sometimes it is considered by decision-makers as problematic and sometimes it is not, because of the sequence it is part of. Overall, the investigation is grounded in the general principles of organizational learning from performance feedback, and the concept of time as duration, sequences and timing, with a focus on specification of when things happen. The context of the study is universities of applied sciences and hotels in The Netherlands. Project partner: Tilburg University, School of Social and Behavioral Sciences, Department of Organization Studies
Nature-based coastal management is mainstream in the Netherlands. About 12 Mm3 of sand is added annually to the coast to compensate coastal erosion and maintain high safety levels against flooding. This amount will likely increase to compensate for accelerated sea level rise. (Mega-)Nourishments may also strengthen and support biodiversity and recreational values of the coastal zone and associated wetland areas. However, the ecological and societal impacts of mega-nourishments on open coasts are not well established, hampering comparison of pros and cons of different nourishment strategies. This knowledge gap is largely due to the lack of suitable methods to monitor and predict the spreading of nourishment sand along the coast and into tidal basins. Ameland Inlet provides us with a unique opportunity to develop and test novel approaches to fill this knowledge gap in close collaboration with our consortium and stakeholders. In 2018 the first tidal inlet mega-nourishment (5 Mm3) was placed in the Ameland Inlet ebb-tidal delta, and geomorphic and biotic responses nearby are closely monitored in the Kustgenese 2.0 and SEAWAD programmes. Our research builds on the insights gained, will gather new data to investigate off-site effects (linked with SIBES/SIBUS sampling), and build a common knowledge-base with stakeholders. We will develop novel luminescence-based methods to monitor the temporal and spatial dispersal of nourishment sand. These insights will be combined with an inventory of off-site biotic responses to nourishment and the role biota play in the mixing of nourishment sand with natural sediments. Combined results will be used to develop and validate models to trace transport paths of individual grains and improve morphodynamic predictions. Throughout the project, we will collaborate and interact intensely with coastal managers and (local) stakeholders to address concerns and exchange insights, creating a platform for co-assessment and optimization of nourishment designs and strategies.
