De PDCA- of Demingcyclus is het hart van de kwaliteitskunde en heeft haar nut bewezen. Het is echter geen panacee, datin alle culturen en op alle tijden even bruikbaar is. Met nanme in andere dan westerse culturen in tijden van snelle veranderingen voldoet Plan-Do-Check-Act niet.
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Purpose – Training is considered a cornerstone intervention in the adoption and implementation of continuous improvement (CI). Yet despite the extensive investment of resources required, the purpose and content of CI training programs as mechanisms for CI implementation have received little attention. The purpose of this study is to identify approaches to integrating training in CI implementation. Design/methodology/approach – Q-methodology, a research approach that combines quantitative and qualitative methods was used in combination with semi-structured interviews to identify patterns in the viewpoints on the role of training in CI implementation. Based on a sample of 41 organizations, each represented by key informants, three perspectives on training activities in the context of CI implementation were identified. Findings – Our study contributes to CI implementation research by specifying the mechanisms through which training contributes to successful CI implementation. First, training can be used to promote organizational change, by linking the why of CI to the organizational strategy. Second, training can be used as a mechanism for knowledge transfer, when CI is primarily implemented through projects. Third, training can be an avenue for inducing change through leadership. Originality/value – The study shows how the context of CI implementation should inform the purpose, timing, audience and content of the training program, so that training activities contribute effectively to the success of CI implementation. These findings contribute to CI literature by elucidating the role that training plays in the implementation of CI and linking it to contextually relevant variables.
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In het recent verschenen boek ‘Kwaliteitsmanagement in de praktijk’ verbinden de auteurs de systeem-technische met de sociaal-dynamische aspecten van kwaliteitsmanagement. Hiermee laten zij een holistische aanpak van het vakgebied zien. In dit artikel belichten zij drie thema´s die de benadering in het boek illustreren: kwaliteitsdimensies, procesregie en verbeteren
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1e alinea column: Hoe ziet innovatie in de digital age eruit? Anders dan daarvoor? Is succes van innovatie in de digital age wel voorspelbaar? Bestaat er zoiets als een business logica voor innovatie? Voor echt nieuwe business is dat maar heel beperkt zo. Er zijn geen marktvoorbeelden waar je naar kunt kijken. Concurrenten of collega’s zijn je niet voorgegaan en hoe de klant zal reageren is ook al een verrassing.
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Het internet verandert de manier waarop we werk organiseren. Het maakt de 'schedule push' en de hiërarchische organisatie die het impliceert, overbodig en daarmee verdwijnt het type van control dat van oudsher wordt gebruikt om resources en taken, en klantvraag, levering en services op elkaar af te stemmen. Organisatorische hiërarchieën zijn te duur geworden om te blijven bestaan, en in veel gevallen is de manier waarop ze zaken coördineren gewoon niet meer nodig. De ingewikkeldheid van de kosten van het industriële complex begint de opbrengsten te overtreffen en het internet maakt het overbodig.
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Waste from raw materials has a direct influence on the final price of a product. However, since waste has no added value to products, customers are unwilling to pay for it. Reducing waste along the production process and supply chain allows companies to decrease costs and remain competitive in product prices. This research is conducted in a medical device manufacturing company located in Tijuana (Mexico). The company found a negative variation in part number 9540, a metallic foil used for hot stamping. During inventory cycle counts, the company found that they were purchasing rawer material than necessary due to a 50% of waste generated along the production process. We implemented two process improvement methodologies, namely Practical Process Improvement (PPI) and the Plan-Do-Check-Act model, to eliminate 100% of the raw material waste, specifically regarding the foil's waste. The improvement project comprised two phases: a) adjusting the parameters of the hot foil stamping machine and b) replacing the hot foil stamping machine with a pad printing machine. In our research, the PPI methodology is presented in 8 detailed stages as a simple problem-solving method, in contrast with five stages reported in other documented cases. This case study presents how a company can apply continuous improvement programs and its managerial implications, even without having a structured and defined systems for quality, such as Six Sigma or Lean Manufacturing implemented. After the two implementation phases, the improvement project led to economic savings of $\$ $ 165,000 in a year.
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