Purpose - This paper aims to explain the influence of facility design on urban quality of life from the perspective of students' research. The outcome of this paper is to determine the influence of facility management (FM) on the quality of life to citizens in the city of The Hague by actively using facility design to positively influence the liveability. Methodology - This current explorative study has been qualitative in nature, including desk research, literature study in relation to urban environment, walk through, observations and interviews with local residents and officials from the local government. This paper indicates how urban FM is defined based on the student perspective. Findings - More than 2000 FM students of The Hague University of Applied Sciences have been conducting research on urban facility management over the last 15 years. This educational module have provided data on changes at neighbourhood level resulting in numerous small-scale improvements initiated by the department of Urban Development, Housing, Sustainability and Culture of The Hague. Intended impact - A better understanding of urban facility management and integration of people, places and processes within the urban environment, improving liveability in neighbourhoods and an entrance into global citizenship for young professionals. This study will support The Hague University of Applied Sciences in the evolving field of urban FM. It provides the school of Facility Management with the opportunity to perform additional research in order to deliver evidence to society on the influence and impact of urban FM.
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The concept of a restorative city is one of the most recent and fascinating developments in the field of restorative justice theory and practice. Despite the lack of universal model or standards of implementation, the concept of a restorative city can be defined as a process that aims at shaping both community life as well as urban space through the lens of restorative justice philosophy, values and standards. The purpose of this paper is to discuss the results of the analysis of how this concept has been implemented so far in a number of selected cities, systematise the knowledge about the process of implementing the idea of a restorative city and advance the discussion around the conceptual framework of this development. The paper concludes with a brief summary of activities that have been undertaken in Wrocław, Poland, in order to gain the status of a restorative city.
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The construction and demolition is a resource intensive sector, with Construction and Demolition Wastes (CDWs) considered as the largest waste streams accounting for 374 million tonnes in Europe. Although the 70% target for material recovery of CDWs set in the European Union Waste Directive Framework has been achieved by most European countries, the majority of these Circular Economy (CE) practices are through backfilling and downcycling [1]. This poses opportunities for improving the circular practices in CDWs. With the increasing population and urbanization, cities have important role in realizing the CE ambitions for three reasons. These are (1) CE is incorporated in policy frameworks focusing on closing material loops in production and consumption in cities [2]; (2) City governments have the capabilities and resources to transition towards circularity of CDWs; and (3) City governments serve as the link between various stakeholders such as citizens, companies, and knowledge institutes, and therefore can drive changes towards the city. This study analyzes how four European cities namely Riga, Tartu, Barcelona, and Kavala use different forms of governance to address the challenges and barriers and ultimately increase the circularity in CDWs. The methodology is qualitative, multiple case study using interviews, city reports, site visits, and validation workshop. Results show that cities deploy various forms of governance to address barriers and speed up the transition to a circular economy. These include contracting waste management companies, collaborating in local and international projects, fines for improper waste separation and illegal dumping, subsidies for recycled materials, and green procurement. Despite the use of different forms of governance, the majority of CE practices in the city are still focus on recycling and recovery, which is the lowest degree of circular practices. There is also an increasing focus on middle-level activities, such as repair and remanufacture, as well as on high-level activities such as rethink and reduce, yet these activities are mostly small scale and experimental. Therefore, cities are still learning on the process and have potential to further explore and integrate higher level circular practices.The implications of this study for city governments include to (1) set stricter standards for circular procurement, (2) collaborate and establish strategic (long-term) partnerships between universities, citizen groups, NGOs and businesses, and (3) provide creative spaces for developing and implementing circular ideas.
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Urban tourism increasingly focuses on the role of hospitality in cities, evolving from a means to strengthen tourism as a ‘product’, towards a focus on tourism as an opportunity for revitalization and transformation of destinations. In this context, cities are considered dynamic communities in which ‘hosts’ (entrepreneurs, residents, municipalities) and ‘guests’ (visitors, tourists) co-habitate and co-create multisensorial experiences. This shift in focus comes hand in hand with increasing awareness of competitiveness and sustainability of destinations, expressed by a harmonious relationship between city residents and visitors and a balanced usage of the city as a shared resource. This is of great importance, given the intense usage of urban spaces – the city center of Amsterdam being an illustrative example – and the multiple purposes that these spaces represent for different stakeholders. This paper presents the outcome of a review study into city hospitality experience indicators. We integrate these indicators as a basis for the development of a new scale for measuring the effectiveness of hospitality interventions in relation to outcome variables such as satisfaction and net promotor score (NPS). We thereby provide an important means for scholars and practitioners to develop sustainable tourism actions inclusive of local community interests, in support of efforts toward more balanced city experiences among all stakeholders.
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The surge of smart city technology, thinking, publications and consultancy offerings is significant. This implies there is something seriously developing. But to what extent is this a new development? In this paper the case will be made that urban design has always had to include new technologies and the smart city movement is just another wave of technology that demands inclusion in urban design practice. Nevertheless, city designers and policy makers should make use of the new possibilities on offering. Interactive urban environments could support healthy living, while smart and responsive regulators could minimize our energy use, and anticipative traffic management could help minimising congestion. Further to this, crowd-sensing could smoothen urban mobility and new forms of 3d-printing may re-use and reduce waste. The core of all new technological potential however is still to service people and to make life for urban citizens better. How could people in search for a convenient life be better serviced? Many of them want to have a nice house, a clean, safe and healthy environment, access to resources such as clean water, renewable energy and healthy food, a resilient place that is not vulnerable for all kinds of climate impacts and possibly some room for contemplation. With Maslow’s ladder in mind, achieving this not only depends on the availability and use of technology, rather a well-designed and integrated urban plan is asked for. Meeting the needs of contemporary urban citizens must be served by what urban design is supposed to deliver, only now with current available technologies in the back pocket. The paper emphasises how to design the convenient city by making use of the available technology, but it also takes a stand on the relativity of the current hype of smart cities.
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The main question in this PhD thesis is: How can Business Rules Management be configured and valued in organizations? A BRM problem space framework is proposed, existing of service systems, as a solution to the BRM problems. In total 94 vendor documents and approximately 32 hours of semi-structured interviews were analyzed. This analysis revealed nine individual service systems, in casu elicitation, design, verification, validation, deployment, execution, monitor, audit, and version. In the second part of this dissertation, BRM is positioned in relation to BPM (Business Process Management) by means of a literature study. An extension study was conducted: a qualitative study on a list of business rules formulated by a consulting organization based on the Committee of Sponsoring Organizations of the Treadway Commission risk framework. (from the summary of the Thesis p. 165)
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This paper examines how the transition management approach for sustainability transitions can be applied to the case of how Rotterdam established a zero-emission zone (ZEZ) for city logistics, aiming to stimulate the adoption of electric freight vehicles, enhance logistics efficiency and improve liveability. The study highlights the challenges and strategies involved in transitioning to a sustainable city logistics system. Through a case study methodology, the paper explores the development and implementation of Rotterdam's ZEZ, emphasising the importance of stakeholder collaboration, strategic planning, and continuous monitoring. The findings provide valuable insights into the practical application of transition management theory in city logistics, offering best practices for other cities aiming to achieve similar sustainability goals.
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Municipalities play an important role in tackling city logistics related matters, having many instruments at hand. However, it is not self-evident that all municipalities use these instruments to their full potential. A method to measure city logistics performance of municipalities can help in creating awareness and guidance, to ultimately lead to a more sustainable environment for inhabitants and businesses. Subsequently, this research is focused on a maturity model as a tool to assess the maturity level of a municipality for its performance related city logistics process management. Various criteria for measuring city logistics performance are studied and based on that the model is populated through three focus fields (Technical, Social and Corporate, and Policy), branching out into six areas of development: Information and communication technology, urban logistics planning, Stakeholder communication, Public Private Partnerships, Subsidisation and incentivisation, and Regulations. The CL3M model was tested for three municipalities, namely, municipality of Utrecht, Den Bosch and Groningen. Through these maturity assessments it became evident the model required specificity complementary to the existing assessment interview, and thus a SWOT analysis should be added as a conclusion during the maturity assessment.
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This article analyses four of the most prominent city discourses and introduces the lens of urban vitalism as an overarching interdisciplinary concept of cities as places of transformation and change. We demonstrate the value of using urban vitalism as a lens to conceptualize and critically discuss different notions on smart, inclusive, resilient and sustainable just cities. Urban vitalism offers a process-based lens which enables us to understand cities as places of transformation and change, with people and other living beings at its core. The aim of the article is to explore how the lens of vitalism can help us understand and connect ongoing interdisciplinary academic debates about urban development and vice versa, and how these ongoing debates inform our understanding of urban vitalism.
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In less than two years, the concept of overtourism has come to prominence as one of the most discussed issues with regards to tourism in popular media and, increasingly, academia. In spite of its popularity, the term is still not clearly delineated and remains open to multiple interpretations. The current paper aims to provide more clarity with regard to what overtourism entails by placing the concept in a historical context and presenting results from a qualitative investigation among 80 stakeholders in 13 European cities. Results highlight that overtourism describes an issue that is multidimensional and complex. Not only are the issues caused by tourism and nontourism stakeholders, but they should also be viewed in the context of wider societal and city developments. The article concludes by arguing that while the debate on overtourism has drawn attention again to the old problem of managing negative tourism impacts, it is not well conceptualized. Seven overtourism myths are identified that may inhibit a well-rounded understanding of the concept. To further a contextualized understanding of overtourism, the paper calls for researchers from other disciplines to engage with the topic to come to new insights.
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