Although there is an array of technical solutions available for retrofitting the building stock, the uptake of these by owner‐occupants in home improvement activities is lagging. Energy performance improvement is not included in maintenance, redecoration, and/or upgrading activities on a scale necessary to achieve the CO2 reduction aimed for in the built environment. Owner‐occupants usually adapt their homes in response to everyday concerns, such as having enough space available, increasing comfort levels, or adjusting arrangements to future‐proof their living conditions. Home energy improvements should be offered accordingly. Retrofit providers typically offer energy efficiency strategies and/or options for renewable energy generation only and tend to gloss over home comfort and homemaking as key considerations in decision‐making for home energy improvement. In fact, retrofit providers struggle with the tension between customisation requirements from private homeowners and demand aggregation to streamline their supply chains and upscale their retrofit projects. Customer satisfaction is studied in three different Dutch approaches to retrofit owner‐occupied dwellings to increase energy efficiency. For the analysis, a customer satisfaction framework is used that makes a distinction between satisfiers, dissatisfiers, criticals, and neutrals. This framework makes it possible to identify and structure different relevant factors from the perspective of owner‐occupants, allows visualising gaps with the professional perspective, and can assist to improve current propositions.
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A reflection on the impact of Paul Julien's photographs in the form of a letter to him, part of the larger investigation into his legacy.
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Deze publicatie is ontwikkeld door het lectoraat Communicatie, Participatie en Sociaal-Ecologisch Leren (CoPSEL) in samenwerking met partneruniversiteiten als een eindresultaat van het Invest4Excellence project. Het magazine onderzoekt de complexiteit en dynamiek van Living Labs door met een drietal metaforen (koken, reizen en Do-It-Yourself) te reflecteren op Living Labs zowel in Nederland, Europa en daarbuiten.
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