Net als bij privacy lijkt ook de roep om transparantie in het digitale tijdperk steeds duidelijker door te klinken. Ik noem het nadrukkelijk ‘een roep om transparantie’. Het is namelijk vaak onduidelijk of er ook echt behoefte is aan transparantie en wie deze behoefte heeft. Wat wel duidelijk is, is dat de afgelopen jaren de roep om transparantie in de maatschappij harder is gaan klinken.
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The purpose of this paper is to reflect on the experiences of safety and security management students, enrolled in an undergraduate course in the Netherlands, and present quantitative data from an online survey that aimed to explore the factors that have contributed to students’ satisfaction with, and engagement in, online classes during the COVID-19 pandemic. The main findings suggest an interesting paradox of technology, which is worth further exploration in future research. Firstly, students with self perceived higher technological skill levels tend to reject online education more often as they see substantial shortcomings of classes in the way they are administered as compared to the vast available opportunities for real innovation. Secondly, as opposed to democratising education and allowing for custom-made, individualistic education schedules that help less-privileged students, online education can also lead to the displacement of education by income-generating activities altogether. Lastly, as much as technology allowed universities during the COVID-19 pandemic to continue with education, the transition to the environment, which is defined by highly interactive and engaging potential, may in fact be a net contributor to the feelings of social isolation, digital educational inequality and tension around commercialisation in higher education.
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Marketeers, communicatie adviseurs en CX-professionals hebben in hun werk te maken met een paradoxen die hun werk soms lastig maar vooral ook uitdagend maken. Deze schijnbare tegenstellingen lijken te worden versterkt door de verdergaande digitalisering van de samenleving.
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This study investigates customers’ perceptions of the notion of corporate social responsibility (CSR) and how such perceptions influence their consumption behavioural intentions and outcomes in the hospitality industry in Bethlehem, Palestine. The research study adopted a qualitative methodology using semi-structured interviews with fifteen tourists who stayed in Bethlehem hotels. This study reveals that customers view the different dimensions of CSR in their right and stand-alone constructs. Paradoxically, our study suggests that customer’s willingness to pay and loyalty were not influenced by understanding such a distinction as responsibilities. This study further reveals that the interaction between customers’ perceptions of CSR and contextual and situational factors such as trust, transparency and service quality can determine customer behavioural responses to the hotels’ CSR orientation. The study offers recommendations on practical measures that can be undertaken to influence and enhance customers’ responses to hotels’ CSR agenda. The paper finally ends by identifying the study’s limitations and avenues for further research.
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In recent decades the trend of public accountability, transparency and governance has become a priority in many public sectors, but in de media sector and the public broadcasting sector in particular there have only very recently been attempts to address the public in terms of accountability and responsiveness
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The central thesis of this book is that access to information represents a vital aspect of contemporary society, encompassing participation, accountability, governance, transparency, the production of products, and the delivery of services. This view is widely shared, with commentators and scholars agreeing that access to information is a key factor in maintaining societal and economic stability. However, having access to information does not guarantee its accessibility. Assuming that information is (cognitively) interpretable is incorrect, as many practical examples illustrate. In the first chapter, this book offers insights into the challenge of access to information in a digitalized world. The concepts of access and accessibility are addressed, elucidating their meanings and delineating the ways in which they are influenced by the exponential growth of information. It examines how information technology introduces a novel access paradox. The second chapter examines the challenges to access to and accessibility of information in a digitalized, hybrid world where code may be law, where there is an inescapable loss of privacy, where doing business opens and restricts access, where literacy is a necessity to survive ‘digital divides,’ and where environmental concerns may have an adverse effect on high expectations. The third chapter presents a review of theoretical approaches to access and accessibility from seven different research perspectives: information access disparity, information seeking, information retrieval, information quality, information security, information management, and archives management. Six approaches to information access and accessibility are identified: [1] social, economic, and political participation; [2] ‘smart’ and evolving technology; [3] power and control; [4] sense-making; [5] knowledge representations, and [6] information survival. The fourth chapter addresses the bottlenecks and requirements for information access and accessibility, culminating in a checklist for organizations to assess these requirements within their own business processes. In the fifth chapter, some perspectives on artificial intelligence and the future of information access are presented. The sixth chapter represents an attempt to draw conclusions and to bring this book to a close.
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Planning of transport through inland shipping is complex, highly dynamic and very specific. Existing software support is focusing on road transport planning and/or is merely a visual representation of shipments to be manually assigned to particular vessels. As a result inland shipment planning is time-consuming and highly relies on the personal skills of the planner. In this paper we present a business rules based model that aims to further support inland shipping organizations in their shipment planning by identifying the characteristics and constraints that are of interest and the related explicated business rules. The model is derived from transport-related literature, explorative expert interviews and transport management software vendors. The usability and applicability of the model is subsequently successfully empirically tested using identified performance measures through a case study at a major European inland shipping broker
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Achtergrond: Ernstige psychische aandoeningen (epa) gaan gepaard met hoge ggz- en andere zorgkosten. Om de discussie hierover tussen verzekeraars, gemeenten en ggz transparanter te voeren zijn in 2012 zorgvignetten ontwikkeld die in een regio een beeld moeten geven over de aanwezige groepen patiënten met epa, ingedeeld naar zorgintensiteit. Doel: Inzicht krijgen in de vraag hoe bruikbaar en valide deze epa-vignetten zijn in relatie tot zorgbehoeften en psychosociaal functioneren. Methode: rom-uitkomsten (zorgbehoeften en psychosociaal functioneren) van 706 patiënten werden per zorgzwaartevignet vergeleken (m.b.v. χ2-toetsen en anova’s). Voor twee complexe zorgzwaartevignetten (zorgwekkende zorgmijders en gevaar afwenden) werden verschillen in zorgbehoeften en functioneren longitudinaal onderzocht (met repeated measures-anova’s en analyses volgens McNemar). Resultaten: De vignetten waren in beperkte mate onderscheidend wat betreft zorgbehoeften en functioneren. Patiënten met vignetten ‘zorgwekkende zorgmijders’ en ‘gevaar afwenden’ hadden de meeste beperkingen in functioneren en de meeste (onvervulde) zorgbehoeften. Deze bevindingen bleken stabiel over tijd. Conclusie: De vignetten zijn onvoldoende onderscheidend. Om regionale zorgplanning te verbeteren is het wenselijk om bestaande informatie van zorgvignetten te verrijken met informatie over zorgbehoeften en functioneren
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This paper tries to contribute to the clarification of the problems concerning professional justifications from an ideal-typical point of view, which inevitably implies that it doesn’t deal with real problems and their solutions. The starting point is Freidsons (2001) idealtypical distinction between professionalism, market and bureaucracy. Abbotts (1988) analysis of professionalism will be used to convert Freidsons distinction of power into a distinction of expertise. By making use of Savornin Lohman & Raaff (2001) the distinction is extended by two more logics, the public and the private one. It will be shown that all five logics rest on different action values and that these differing values can cause serious misunderstandings concerning professional justifications.
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This paper explores the integration of indicators that reflect the concepts of sustainability into business cases and business case evaluation methods. It is based on the observations that sustainability is one of the most important challenges of our time and that sustainable development requires change of the way we use resources, produce products, share our wealth, and so on. And as change is inescapably related to innovation and projects, sustainable development is related to projects. Business cases of projects should therefore reflect this relationship and include criteria for the assessment of sustainability aspects. Based on an identification of business case evaluation methods, and an overview of frameworks for sustainability indicators, an analysis is made of the inclusion of the indicators and principles of sustainability in business cases and business case evaluation methods. The analysis will conclude that the integration sustainability considerations into business cases of projects, is more than a set of additional criteria to be considered. Integration of sustainability considerations suggests a more holistic and elaborated perspective on business case evaluation than the Return on Investment question, that is dominating business cases and business case evaluation today.
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