This study provides a comprehensive analysis of the AI-related skills and roles needed to bridge the AI skills gap in Europe. Using a mixed-method research approach, this study investigated the most in-demand AI expertise areas and roles by surveying 409 organizations in Europe, analyzing 2,563 AI-related job advertisements, and conducting 24 focus group sessions with 145 industry and policy experts. The findings underscore the importance of both general technical skills in AI related to big data, machine learning and deep learning, cyber and data security, large language models as well as AI soft skills such as problemsolving and effective communication. This study sets the foundation for future research directions, emphasizing the importance of upskilling initiatives and the evolving nature of AI skills demand, contributing to an EU-wide strategy for future AI skills development.
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As AI systems become increasingly prevalent in our daily lives and work, it is essential to contemplate their social role and how they interact with us. While functionality and increasingly explainability and trustworthiness are often the primary focus in designing AI systems, little consideration is given to their social role and the effects on human-AI interactions. In this paper, we advocate for paying attention to social roles in AI design. We focus on an AI healthcare application and present three possible social roles of the AI system within it to explore the relationship between the AI system and the user and its implications for designers and practitioners. Our findings emphasise the need to think beyond functionality and highlight the importance of considering the social role of AI systems in shaping meaningful human-AI interactions.
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De zorgsector wordt in toenemende mate geconfronteerd met uitdagingen als gevolg van groeiende vraag (o.a. door vergrijzing en complexiteit van zorg) en afnemend aanbod van zorgverleners (o.a. door personeelstekorten). Kunstmatige Intelligentie (AI) wordt als mogelijke oplossing gezien, maar wordt vaak vanuit een technologisch perspectief benaderd. Dit artikel kiest een mensgerichte benadering en bestudeert hoe zorgmedewerkers het werken met AI ervaren. Dit is belangrijk omdat zij uiteindelijk met deze applicaties moeten werken om de uitdagingen in de zorg het hoofd te bieden. Op basis van 21 semigestructureerde interviews met zorgmedewerkers die AI hebben gebruikt, beschrijven we de werkervaringen met AI. Met behulp van het AMO-raamwerk - wat staat voor abilities, motivation en opportunities - laten we zien dat AI een impact heeft op het werk van zorgmedewerkers. Het gebruik van AI vereist nieuwe competenties en de overtuiging dat AI de zorg kan verbeteren. Daarbij is er een noodzaak voor voldoende beschikbaarheid van training en ondersteuning. Tenslotte bediscussiëren we de implicaties voor theorie en geven we aanbevelingen voor HR-professionals.
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Algorithms that significantly impact individuals and society should be transparent, yet they can often function as complex black boxes. Such high-risk AI systems necessitate explainability of their inner workings and decision-making processes, which is also crucial for fostering trust, understanding, and adoption of AI. Explainability is a major topic, not only in literature (Maslej et al. 2024) but also in AI regulation. The EU AI Act imposes explainability requirements on providers and deployers of high-risk AI systems. Additionally, it grants the right to explanation for individuals affected by high-risk AI systems. However, legal literature illustrates a lack of clarity and consensus regarding the definition of explainability and the interpretation of the relevant obligations of the AI Act (See e.g. Bibal et al. 2021; Nannini 2024; Sovrano et al. 2022). The practical implementation also presents further challenges, calling for an interdisciplinary approach (Gyevnar, Ferguson, and Schafer 2023; Nahar et al. 2024, 2110).Explainability can be examined from various perspectives. One such perspective concerns a functional approach, where explanations serve specific functions (Hacker and Passoth 2022). Looking at this functional perspective of explanations, my previous work elaborates on the central functions of explanations interwoven in the AI Act. Through comparative research on the evolution of the explainability provisions in soft and hard law on AI from the High-Level Expert Group on AI, Council of Europe, and OECD, my previous research establishes that explanations in the AI Act primarily serve to provide understanding of the inner workings and output of an AI system, to enable contestation of a decision, to increase usability, and to achieve legal compliance (Van Beem, ongoing work, paper presented at Bileta 2025 conference; submission expected June 2025).Moreover, my previous work reveals that the AI lifecycle is an important concept in AI policy and legal documents. The AI lifecycle includes phases that lead to the design, development, and deployment of an AI system (Silva and Alahakoon 2022). The AI Act requires various explanations in each phase. The provider and deployer shall observe an explainability by design and development approach throughout the entire AI lifecycle, adapting explanations as their AI evolves equally. However, the practical side of balancing between clear, meaningful, legally compliant explanations and technical explanations proves challenging.Assessing this practical side, my current research is a case study in the agricultural sector, where AI plays an increasing role and where explainability is a necessary ingredient for adoption (EPRS 2023). The case study aims to map which legal issues AI providers, deployers, and other AI experts in field crop farming encounter. Secondly, the study explores the role of explainability (and the field of eXplainable AI) in overcoming such legal challenges. The study is conducted through further doctrinal research, case law analysis, and empirical research using interviews, integrating the legal and technical perspectives. Aiming to enhance trustworthiness and adoption of AI in agriculture, this research seeks to contribute to an interdisciplinary debate regarding the practical application of the AI Act's explainability obligations.
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This white paper is the result of a research project by Hogeschool Utrecht, Floryn, Researchable, and De Volksbank in the period November 2021-November 2022. The research project was a KIEM project1 granted by the Taskforce for Applied Research SIA. The goal of the research project was to identify the aspects that play a role in the implementation of the explainability of artificial intelligence (AI) systems in the Dutch financial sector. In this white paper, we present a checklist of the aspects that we derived from this research. The checklist contains checkpoints and related questions that need consideration to make explainability-related choices in different stages of the AI lifecycle. The goal of the checklist is to give designers and developers of AI systems a tool to ensure the AI system will give proper and meaningful explanations to each stakeholder.
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Artificial intelligence (AI) is a technology which is increasingly being utilised in society and the economy worldwide, but there is much disquiet over problematic and dangerous implementations of AI, or indeed even AI itself deciding to do dangerous and problematic actions. These developments have led to concerns about whether and how AI systems currently adhere to and will adhere to ethical standards, stimulating a global and multistakeholder conversation on AI ethics and the production of AI governance initiatives. Such developments form the basis for this chapter, where we give an insight into what is happening in Australia, China, the European Union, India and the United States. We commence with some background to the AI ethics and regulation debates, before proceedings to give an overview of what is happening in different countries and regions, namely Australia, China, the European Union (including national level activities in Germany), India and the United States. We provide an analysis of these country profiles, with particular emphasis on the relationship between ethics and law in each location. Overall we find that AI governance and ethics initiatives are most developed in China and the European Union, but the United States has been catching up in the last eighteen months.
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Whitepaper: The use of AI is on the rise in the financial sector. Utilizing machine learning algorithms to make decisions and predictions based on the available data can be highly valuable. AI offers benefits to both financial service providers and its customers by improving service and reducing costs. Examples of AI use cases in the financial sector are: identity verification in client onboarding, transaction data analysis, fraud detection in claims management, anti-money laundering monitoring, price differentiation in car insurance, automated analysis of legal documents, and the processing of loan applications.
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In this short article the author reflects on AI’s role in education by posing three questions about its application: choosing a partner, grading assignments, and replacing teachers. These questions prompt discussions on AI’s objectivity versus human emotional depth and creativity. The author argues that AI won’t replace teachers but will enhance those who embrace its potential while understanding its limits. True education, the author asserts, is about inspiring renewal and creativity, not merely transmitting knowledge, and cautions against letting AI define humanity’s future.
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As artificial intelligence (AI) reshapes hiring, organizations increasingly rely on AI-enhanced selection methods such as chatbot-led interviews and algorithmic resume screening. While AI offers efficiency and scalability, concerns persist regarding fairness, transparency, and trust. This qualitative study applies the Artificially Intelligent Device Use Acceptance (AIDUA) model to examine how job applicants perceive and respond to AI-driven hiring. Drawing on semi-structured interviews with 15 professionals, the study explores how social influence, anthropomorphism, and performance expectancy shape applicant acceptance, while concerns about transparency and fairness emerge as key barriers. Participants expressed a strong preference for hybrid AI-human hiring models, emphasizing the importance of explainability and human oversight. The study refines the AIDUA model in the recruitment context and offers practical recommendations for organizations seeking to implement AI ethically and effectively in selection processes.
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This guide was developed for designers and developers of AI systems, with the goal of ensuring that these systems are sufficiently explainable. Sufficient here means that it meets the legal requirements from AI Act and GDPR and that users can use the system properly. Explainability of decisions is an important requirement in many systems and even an important principle for AI systems [HLEG19]. In many AI systems, explainability is not self-evident. AI researchers expect that the challenge of making AI explainable will only increase. For one thing, this comes from the applications: AI will be used more and more often, for larger and more sensitive decisions. On the other hand, organizations are making better and better models, for example, by using more different inputs. With more complex AI models, it is often less clear how a decision was made. Organizations that will deploy AI must take into account users' need for explanations. Systems that use AI should be designed to provide the user with appropriate explanations. In this guide, we first explain the legal requirements for explainability of AI systems. These come from the GDPR and the AI Act. Next, we explain how AI is used in the financial sector and elaborate on one problem in detail. For this problem, we then show how the user interface can be modified to make the AI explainable. These designs serve as prototypical examples that can be adapted to new problems. This guidance is based on explainability of AI systems for the financial sector. However, the advice can also be used in other sectors.
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