Information problem solving skills are vital for academic success, yet many higher education students struggle with effective information processing. While previous research broadly addresses information literacy, little is known about the specific factors that influence students’ processing abilities. This study explores these factors by examining student performance during a complex academic task. Using a grounded theory approach, data were collected through semi-structured interviews with nine undergraduate students and analyzed via constant comparative analysis. Four key factors emerged: (1) prior domain knowledge enhances evaluation efficiency, (2) affective factors such as motivation strongly impact performance, (3) task complexity and cognitive load management strategies interact, and (4) external support structures matter—though librarians were notably absent as a perceived resource. These findings highlight the need for academic libraries to better align their services with students’ actual information processing challenges. Practical implications include promoting whole-task iterative practice, embedding just-in-time support in domain-specific contexts, and addressing affective as well as technical skill development. By focusing on these four factors, academic libraries can more effectively support students. This study contributes to both the theoretical understanding of information processing in higher education and the development of evidence-based strategies to enhance library support.
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Information problem solving skills are vital for academic success, yet many higher education students struggle with effective information processing. While previous research broadly addresses information literacy, little is known about the specific factors that influence students' processing abilities. This study explores these factors by examining student performance during a complex academic task. Using a grounded theory approach, data were collected through semi-structured interviews with nine undergraduate students and analyzed via constant comparative analysis. Four key factors emerged: (1) prior domain knowledge enhances evaluation efficiency, (2) affective factors such as motivation strongly impact performance, (3) task complexity and cognitive load management strategies interact, and (4) external support structures matter—though librarians were notably absent as a perceived resource. These findings highlight the need for academic libraries to better align their services with students' actual information processing challenges. Practical implications include promoting whole-task iterative practice, embedding just-in-time support in domain-specific contexts, and addressing affective as well as technical skill development. By focusing on these four factors, academic libraries can more effectively support students. This study contributes to both the theoretical understanding of information processing in higher education and the development of evidence-based strategies to enhance library support.
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PurposeThe purpose of this paper is to emphasise the importance for libraries to address the issue of media literacy in the internet age. The library must claim its key expert role in the field of literacy. The library can function as a platform and playground for consuming and producing media content.Design/methodology/approachResearch has been carried out on theory, policy and practice in the field of media literacy. The paper provides an overview of ideas on new skills and competences that should be taught to make people media‐literate.FindingsThe paper shows that attention on the issue of media literacy is increasing. Academics and political institutions alike stress the importance of media literacy for participation in society and full citizenship. Libraries must claim their expert position in this field as various organisations outside the library have initiated projects and products on media literacy in recent years.Practical implicationsLibrary management should develop policies on media literacy and personnel should be trained in essential media literacy skills. Collaboration and knowledge sharing in media literacy between libraries and other organisations are essential.Originality/valueThe paper provides a brief overview of theory and policy on media literacy.
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