Experts like Jouslin de Noray, Shiba and Hardjono discern three paradigms in quality management: control, continuous improvement and breakthrough. Van Kemenade argues that before being able to reach breakthrough you need another paradigm: commitment.
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In het begin van elk jaar geeft Harvard Business Review aan welke ideeën naar haar mening in dat jaar gaan doorbreken. Drie van de twintig heb ik er eens voor u uitgepakt. Dat zijn de cybercrimeservice-economie, de happy metadata trails en het effect van de blackberry.
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Times a changing. Mangement roles change. Quailty managers more an more are change managers and need soft skills to perform well.
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There are lots of definitions of quality, and also of quality in education. Garvin (1984)discerns five approaches: the transcendental approach, the product-oriented approach, the customeroriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give five interrelated concepts of quality as: exceptional, perfection (or consistency), fitness for purpose, value for money and transformative. A new definition of quality is needed to explain recent quality issues in higher education. This article describes a quality concept with four constituents: object, standard, subject and values. The article elaborates on the values. Four value systems derived from Beck and Cowan (1996) are transformed into four value systems on quality and quality management: control, continuous improvement, commitment and breakthrough. These value systems make it possible to explain some recent developments in quality management in higher education.
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Kwaliteitszorg is in ontwikkeling. Voor mij loopt die van controle en beheersing, via voortdurend verbeteren naar betrokkenheid en transformatie (of transitie of doorbraak/breakthrough), schrijft Everard van Kemenade in een eerste gastbijdrage voor Kwinta.be.
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Background: A quality improvement collaborative is an intensive project involving a combination of implementation strategies applied in a limited “breakthrough” time window. After an implementation project, it is generally difficult to sustain its success. In the current study, sustainability was described as maintaining an implemented innovation and its benefits over a longer period of time after the implementation project has ended. The aim of the study was to explore potentially promising strategies for sustaining the Enhanced Recovery After Surgery (ERAS) programme in colonic surgery as perceived by professionals, three to six years after the hospital had successfully finished a quality improvement collaborative. Methods: A qualitative case study was performed to identify promising strategies to sustain key outcome variables related to the ERAS programme in terms of adherence, time needed for functional recovery and hospital length of stay (LOS), as achieved immediately after implementation. Ten hospitals were selected which had successfully implemented the ERAS programme in colonic surgery (2006–2009), with success defined as a median LOS of 6 days or less and protocol adherence rates above 70%. Fourteen semi-structured interviews were held with eighteen key participants of the care process three to six years after implementation, starting with the project leader in every hospital. The interviews started by confronting them with the level of sustained implementation results. A direct content analysis with an inductive coding approach was used to identify promising strategies. The mean duration of the interviews was 37 minutes (min 26 minutes – max 51 minutes). Results: The current study revealed strategies targeting professionals and the organisation. They comprised internal audit and feedback on outcomes, small-scale educational booster meetings, reminders, changing the physical structure of the organisation, changing the care process, making work agreements and delegating responsibility, and involving a coordinator. A multifaceted self-driven promising strategy was applied in most hospitals, and in most hospitals promising strategies were suggested to sustain the ERAS programme. Conclusions: Joining a quality improvement collaborative may not be enough to achieve long-term normalisation of transformed care, and additional investments may be needed. The findings suggest that certain post-implementation strategies are valuable in sustaining implementation successes achieved after joining a quality improvement collaborative.
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Thank you for sharing this story! However, please do so in a way that respects the copyright of this text. If you want to share or reproduce this full text, please ask permission from Innovation Origins (partners@innovationorigins.com) or become a partner of ours! You are of course free to quote this story with source citation. Would you like to share this article in another way? Then use this link to the article: https://innovationorigins.com/en/silicon-sampling-ai-powered-personas-offer-new-insights-for-market-research-but-have-limitations/ n the rapidly evolving field of marketing and communication, staying ahead means embracing technological innovations. The latest breakthrough, silicon sampling, leverages AI to revolutionize market research by creating synthetic personas that mimic human responses. This method, which utilizes large language models (LLMs) like GPT-4o, offers a cost-efficient and less time-consuming alternative to traditional market research. Roberta Vaznyte and Marieke van Vliet (Fontys University of Applied Science) have explored the promise and challenges of silicon sampling, highlighting key findings from recent experiments and the implications for the future of market research.
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This study shows how learner initiatives are taken during classroom discussions where the teacher seeks to make room for subjectification. Using Conversation Analysis, subjectification can be observed when students take the freedom to express themselves as subjects through learner initiatives. Drawing on data from classroom discussions in language and literature lessons in the mother tongue, the authors find that learner initiatives can be observed in three different ways: agreement, request for information, counter-response. A learner initiative in the form of an agreement appears to function mostly as a continuer and prompts the previous speaker to reclaim the turn, while the I-R-F structure remains visible. In contrast, making a request for information or giving a counter-response ensures mostly a breakthrough of the I-R-F-structure and leads to a dialogical participation framework in which multiple students participate. Findings illustrate that by making a request for information or giving a counter-response, students not only act as an independent individual, but also encourage his peers to do so.
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The ever increasing technological developments and greater demands from our society for qualitative better, safer, sustainable products, processes and systems are pushing the boundaries of what is possible from an engineer’s perspective. Besides the (local) grand challenges in energy, sustainability, health and mobility the world is getting smaller due to advances in communication and digitalization. The exponential increase of complexity and data driven systems (big data) which are integrated and connected to different networks calls for rethinking and inventing new business models [1]. To stay competitive in the world OEM’s and SME’s have to develop breakthrough technological, innovative and advanced systems and processes. These changes have a major impact on engineering education. The industry needs engineers with different competences and skills to fulfil the challenges and demands mentioned earlier. Universities should follow up on these changes and can only deliver and prepare the engineers of the future by close collaboration with the high tech industry. Fontys University is fully aware of this and developed a Centre of Expertise in High Tech Systems & Materials (CoE HTSM) to close the gap between the university and industry. This CoE is a public-private cooperation where applied research, projects and educational programs for different curricula are being developed and executed. By making the industry partner and giving them a role within the university, the engineering education programs and the future engineering profile can be better aligned in a faster and more structural way.
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Kwaliteit in het algemeen, maar zeker in het hoger onderwijs, gaat om waarden. Hardjono, Shiba en Jouslin de Noray, allen verbonden aan de European Organisation for Quality definieren drie waardenorientaties in kwaliteitsmanagement: control, continue verbetering en breakthrough. In deze introductie op het boek een verheldering van deze drie paradigma's.
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