Nowadays the interest in Business Process Management (BPM) and Service Oriented Architecture (SOA) is rising enormously. There are a lot of software developers and consultancy firms that are jumping to the occasion and are selling Business Process Management Systems (BPMS) that are based on these concepts (Hill, 2006). Hearing these companies talk, it is mostly about What the BPM and SOA concepts are and Why companies should start projects. Often the aim of such projects is turning a companys current application portfolio to a Service Oriented Architecture that can make the business more agile by using Business Process Management concepts and putting the business in the lead where it concerns the use of IT.
In this research (critical) success factors for Business Process Management Systems implementation are identified and qualitatively validated. Furthermore a list of critical success factors is constructed. Based on the identified factors a BPMS implementation approach is suggested. Future research consists of situationally considering the success factors in relation to phases in the implementation approach.
Abstract Business Process Management (BPM) is an important discipline for organizations to manage their business processes. Research shows that higher BPM-maturity leads to better process performance. However, contextual factors such as culture seem to influence this relationship. The purpose of this paper is to investigate the role of national culture on the relationship between BPM-maturity and process performance. A multiple linear regression analysis is performed based on data from six different countries within Europe. Although the results show a significant relationship between BPM-maturity and process performance, no significant moderation effect of national culture has been found. The cultural dimension long term orientation shows a weak negative correlation with both BPM-maturity and process performance. Through a post-hoc moderation analysis on each dimension of BPM-maturity, we further find that long term orientation negatively moderates the relationship between process improvement and process performance. Three other moderation effects are also discovered. The results of this study contribute to insights into the role of culture in the field of BPM.
MULTIFILE
