Service quality or customer experience: what drives cultural heritage satisfaction and loyalty?
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Concerns of Owner‐Occupants in Realising the Aims of Energy Transition
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Investigating the emergence of customer orientation by analyzing a co-creation servitization project between a Dutch supplier and a German customer.
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New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated
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The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
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The Complexity of Mapping Customer Needs... (and the Myth of a Unanimous Customer)
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Business Customer eXperience Alignment Framework
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Mastering Meaningful Customer Connections
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The customer satisfaction - loyalty relationship in the performing arts
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Guest Journey to Guest Satisfaction
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Shoe-TIMeS: Shear force Textile Intelligent Measurement System
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