As an alternative technique to traditional self-report questionnaire, electrodermal activity measurement can offer great accuracy in recording customers' moment-to-moment emotional arousal. The emergence of affordable and relatively accessible recording equipment has made such measurement frequent in tourism and hospitality studies in the past decade. However, electrodermal activity measurement entails comparatively strict rules and procedures. Violating these rules and procedures may mislead researchers when interpreting their findings and can compromise the validity of the results. This paper reviews 25 tourism and hospitality articles using electrodermal activity measurement to highlight key methodological issues. In so doing, the article provides guidelines for researchers adopting such measurement as an affective data collection tool in tourism and hospitality research in both laboratory and field.
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Understanding the complex and dynamic nature of experiences requires the use of proper measurement tools. As interest grows in the objective measurement of experiences within tourism and hospitality, there is an urgent need to consolidate and synthesize these studies. Thus, this study investigated prevalent objective measurement techniques via a systematic review. We analyzed physiological measures such as electroencephalography (EEG), heart rate variability (HRV), skin conductance (SC), and facial electromyography (fEMG) along with behavioral measures, including eye tracking and location tracking. This review identified 100 empirical studies that employed objective measurement to examine tourism and hospitality experiences over the last decade, highlighting trends, research contexts and designs, and the synergies between different methods. Our discussion on methodological issues and best practices will help researchers and practitioners identify the best tools to capture people’s experiences and promote more standardized practices and comparable findings on studying experiences in tourism and hospitality settings.
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The growth of neuroscience studies within tourism has been relatively slow, with limited well-executed studies and little interdisciplinarity. The aim of this review is to stimulate the use of neuroscience within tourism research. It first discusses the synergies to be gained by combining neuroscience with social science, exploring the usefulness and suitability of using neuroscience within tourism. An evaluation of review articles that have critiqued individual applications of neuroscience in tourism is presented, followed by a comprehensive overview of neuroscience methods. We discuss the theoretical relevance of neuroscience and its potential themes for a tourism neuroscience research agenda. This discussion is based on a selective review of wider neuroscience of relevance to tourism, including affective neuroscience, neuromarketing, neuroeconomics and neuromanagement.
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Recent advancements in mobile sensing and wearable technologies create new opportunities to improve our understanding of how people experience their environment. This understanding can inform urban design decisions. Currently, an important urban design issue is the adaptation of infrastructure to increasing cycle and e-bike use. Using data collected from 12 cyclists on a cycle highway between two municipalities in The Netherlands, we coupled location and wearable emotion data at a high spatiotemporal resolution to model and examine relationships between cyclists' emotional arousal (operationalized as skin conductance responses) and visual stimuli from the environment (operationalized as extent of visible land cover type). We specifically took a within-participants multilevel modeling approach to determine relationships between different types of viewable land cover area and emotional arousal, while controlling for speed, direction, distance to roads, and directional change. Surprisingly, our model suggests ride segments with views of larger natural, recreational, agricultural, and forested areas were more emotionally arousing for participants. Conversely, segments with views of larger developed areas were less arousing. The presented methodological framework, spatial-emotional analyses, and findings from multilevel modeling provide new opportunities for spatial, data-driven approaches to portable sensing and urban planning research. Furthermore, our findings have implications for design of infrastructure to optimize cycling experiences.
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Dit is alweer de vijfde editie van het congres Met het oog op behandeling. De afgelopen jaren hebben we gezien dat de maatschappelijke belangstelling voor mensen met een licht verstandelijke beperking (LVB) sterk toeneemt. Dit jaar is er zelfs een Interdepartementaal Beleidsonderzoek gedaan door diverse ministeries over de positie van mensen met een LVB in de Nederlandse samenleving. In het onderzoeksrapport wordt gepleit voor het verbeteren van de communicatie tussen algemene voorzieningen en deze burgers. Voor alle professionals in het brede sociaal domein wordt aanbevolen dat zij meer kennis en vaardigheden moeten hebben voor hun hulp- en dienstverlening aan mensen met een LVB. Dat geldt voor alle professionals in het sociaal domein en in het bijzonder voor professionals die werken voor cliënten met een LVB waarbij sprake is van ernstige gedragsproblematiek en psychische problemen. In dat geval moet je kunnen omgaan met ‘onbegrepen gedrag’ en agressie en wil je beschikken over de beste, actuele kennis op dat gebied.
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Emotions embody the value in tourism experiences and drive essential outcomes such as intent to recommend. Current models do not explain how the ebb and flow of emotional arousal during an experience relate to outcomes, however. We analyzed 15 participants’ experiences at the Vincentre museum and guided village tour in Nuenen, the Netherlands. This Vincent van Gogh-themed experience led to a wide range of intent to recommend and emotional arousal, measured as continuous phasic skin conductance, across participants and exhibits. Mixed-effects analyses modeled emotional arousal as a function of proximity to exhibits and intent to recommend. Experiences with the best outcomes featured moments of both high and low emotional arousal, not one continuous “high,” with more emotion during the middle of the experience. Tourist experience models should account for a complex relationship between emotions experienced and outcomes such as intent to recommend. Simply put, more emotion is not always better.
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The transition from adolescence to adulthood also has been described as a window of opportunity or vulnerability when developmental and contextual changes converge to support positive turnarounds and redirections (Masten, Long, Kuo, McCormick, & Desjardins, 2009; Masten, Obradović, & Burt, 2006). The transition years also are a criminological crossroads, as major changes in criminal careers often occur at these ages as well. For some who began their criminal careers during adolescence, offending continues and escalates; for others involvement in crime wanes; and yet others only begin serious involvement in crime at these ages. There are distinctive patterns of offending that emerge during the transition from adolescence to adulthood. One shows a rise of offending in adolescence and the persistence of high crime rates into adulthood; a second reflects the overall age-crime curve pattern of increasing offending in adolescence followed by decreases during the transition years; and the third group shows a late onset of offending relative to the age-crime curve. Developmental theories of offending ought to be able to explain these markedly different trajectories
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Hoe kunnen leeromgevingen in het beroepsonderwijs een rol vervullen bij het oplossen van complexe maatschappelijke problemen? Ilya Zitter, bijzonder lector Leeromgevingen in het Beroepsonderwijs bij Hogeschool Utrecht (HU), onderzoekt hoe je leeromgevingen zo kunt ontwerpen dat een innovatief, lerend systeem ontstaat, zonder sterke scheiding tussen onderwijs en praktijk. Op 25 maart gaf Zitter haar openbare les.
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We need mental and physical reference points. We need physical reference points such as signposts to show us which way to go, for example to the airport or the hospital, and we need reference points to show us where we are. Why? If you don’t know where you are, it’s quite a difficult job to find your way, thus landmarks and “lieux de memoire” play an important role in our lives.
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