Immersive journalism (IJ) is often assumed to be inherently emotion-inducing. Through using inclusive technology, interaction possibilities and immersive narratives, the audience should ideally experience what feels like to be in a certain situation. However, for the most part we do not know to which extent and in what form IJ influences the experience of emotions. We wanted to investigate, whether, and if so, which characteristics of IJ are related to the experience of emotions, and which role the personality trait empathy tendency plays in this respect. This is important, as the evaluation of IJ often relies on the emotion-inducing assumption thereof. Four different experiments comparing one immersive journalistic characteristic (level of inclusion, interaction possibilities, immersive narratives) to the respective non-immersive counterpart were conducted. Results indicate that while the level of inclusion and interaction possibility increase the intensity of the experience, the immersive narrative influences the valence dimension of emotions. Additionally, empathy tendency is found to be a relevant moderator for these effects. Conclusions are threefold. First, the narrative form of IJ is key; second, the analysis of IJ needs to go beyond the level of inclusion; third, including emotions when assessing IJ is fundamental to understand its impact.
Emotions embody the value in tourism experiences and drive essential outcomes such as intent to recommend. Current models do not explain how the ebb and flow of emotional arousal during an experience relate to outcomes, however. We analyzed 15 participants’ experiences at the Vincentre museum and guided village tour in Nuenen, the Netherlands. This Vincent van Gogh-themed experience led to a wide range of intent to recommend and emotional arousal, measured as continuous phasic skin conductance, across participants and exhibits. Mixed-effects analyses modeled emotional arousal as a function of proximity to exhibits and intent to recommend. Experiences with the best outcomes featured moments of both high and low emotional arousal, not one continuous “high,” with more emotion during the middle of the experience. Tourist experience models should account for a complex relationship between emotions experienced and outcomes such as intent to recommend. Simply put, more emotion is not always better.
Social robots are reported to hold great potential for education. However, both scholars and key stakeholders worry about children’s social-emotional development being compromised. In aiming to provide new insights into the impact that social robots can have on the social-emotional development of children, the current study interviewed teachers who use social robots in their day-to-day educational practice. The results of our interviews with these experienced teachers indicate that the social robots currently used in education pose little threat to the social-emotional development of children. Children with special needs seem to be more sensitive to social-affective bonding with a robot compared to regular children. This bond seems to have positive effects in enabling them to more easily connect with their human peers and teachers. However, when robots are being introduced more regularly, daily, without the involvement of a human teacher, new issues could arise. For now, given the current state of technology and the way social robots are being applied, other (ethical) issues seem to be more urgent, such as privacy, security and the workload of teachers. Future studies should focus on these issues first, to ensure a safe and effective educational environment for both children and teachers.
