KLM Royal Dutch Airlines has been a forerunner of the airline industry since 1919. As the oldest operating airline to date, the company aims to become innovators of today. This paper proposes an addition to the KLM transformation projects: Moving Your World, The Digital Transformation, and The KLM Real Estate Vision. This addition is a concept for ‘The Winning Way of Working,’ which aims to create a holistic workplace design; one where KLM employees are able to experience flexible and customizable environments, disconnection between colleagues and locations is reduced, and health benefits of vegetation in work environments are promoted.
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Industrial Design Engineering [Open] Innovation (IDE) is a 3-year, English taught, VWO entry-level, undergraduate programme at The Hague University of Applied Sciences (THUAS). The IDE curriculum focuses on the fuzzy front end of (open) innovation, sustainable development, and impact in the implementation phase of product-service design. The work field of Industrial Design Engineering and Open Innovation, like many other domains, is growing increasingly more complex (Bogers, Zobel, Afuah, Almirall, Brunswicker, Dahlander, Frederiksen, Gawer, & Gruber, 2017). Not only have the roles of designers changed considerably in the last decades, they continue to do so at increasing speed. Therefore, industrial design engineering students need different and perhaps more competencies as young professionals in order to deal with this new complexity. Moreover, in our transitional society, lifelong learning takes a central position (Reekers, 2017). Students need to give their learning path direction autonomously, in accordance with their talents and interests. IDE’s Quality & Curriculum Committee (QCC) realized in 2015 there is too much new knowledge to address in a 3-year programme. Instead, IDE students need to learn how to become temporary experts in an array of topics, depending on the characteristics of each new project they do (see Textbox 1). The QCC also concluded that more than just incremental changes to the current curriculum were needed; thus, the idea for a flexible, choice-based semester approach in the curriculum was born: ‘Curriculum M’ (Modular). A co-creational approach was applied, in which teaching staff, students, alumni, prospective students, industry (including the (international) social profit sector), and educational advisors collaborated to develop a curriculum that would allow students to become not just T-shaped (wide basis, one expertise) professionals, but U- or W-shaped professionals, with strong links to other disciplines.
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This thesis investigates knowledge workersandapos; satisfaction with Activity-Based Working (ABW) environments and its impact on perceived productivity in the Netherlands. Grounded in Person-Environment Fit Theory, this study addresses the importance of employee productivity in organizational success and examines how ABW environments can enhance satisfaction and productivity by aligning with job characteristics, task characteristics, and psychological needs. This study employed a quantitative approach, gathering responses through an online questionnaire from 110 knowledge workers in Dutch ABW settings. The study examined the relationships between job characteristics, task characteristics, behavioural patterns, psychological needs, and demographic characteristics with satisfaction in ABW environments and its impact on perceived productivity. The findings revealed positive correlations between ABW environments and job characteristics, suggesting that these settings are particularly beneficial for roles requiring high autonomy, social interaction, and internal mobility. Task variety also positively influences satisfaction, underscoring the importance of offering diverse tasks to foster employee satisfaction, thereby increasing their perceived productivity in ABW settings. However, the study found that employees with a high need for structure and privacy are less satisfied in ABW environments. Overall, this study found a generally positive outlook on ABW environments. Most participants reported a good fit between their workspace and activities, leading to higher satisfaction and perceived productivity. This suggests a potential positive feedback loop within well-designed ABW settings. The results offer valuable insights for facility and workspace managers aiming to create supportive and efficient work environments. By understanding and addressing the specific needs and characteristics of knowledge workers, organizations can enhance satisfaction and productivity, thereby adding value to their organizations and achieving sustainable success.
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