from the article: "Purpose – The importance of contextual factors is increasingly recognized in the field of business process management (BPM). The purpose of this paper is to investigate the relation between BPM maturity and process performance and the uncharted differences of two contextual factors (size and sector) in this relation. Design/methodology/approach – An empirical investigation is presented based on a sample of 165 organizations. Using partial least square-multi group analysis (PLS-MGA) differences between size and sector are investigated. Findings – Overall, information technology, resources and knowledge and process measurement are the most pivotal BPM maturity dimensions that contribute to a better organizational process performance. The results showed no differences between private and public organizations in the relation between BPM maturity dimensions and process performance. In contrast, product organizations benefit more than service organizations from continuous improvement of their processes. Moreover, utilizing IT technology is more beneficial for small organizations rather than large organizations. Originality/value – There is a clear lack of empirical studies investigating the role of context. This research extends the limited body of literature that investigated contextual factors in the field of BPM. It is the first study to add size and sector in the posited multi-dimensional model of BPM maturity dimensions and process performance. The results provide guidance for scholars and practitioners that work on BPM practices in different contexts."
This applied research is an attempt to analyse the effectiveness of milk marketing and facilitate developing a sustainable milk value chain for dairy farmer’s groups in Punakha district. Both quantitative and qualitative methods of survey, key informant interviews and focus group discussion were used as research strategies to obtain relevant information. The survey was conducted using both open and closed-ended structured questionnaire in seven subdistricts of Barp, Dzomi, Guma, Kabisa, Shelnga-Bjemi, Talog and Toedwang. A total of 60 respondents; 30 existing milk suppliers and 30 non-milk suppliers were drawn using a simple random sampling technique. One-to-one interviews were conducted following semi-structured questions with eight key informants in the chain. One focus group interview was conducted with the existing dairy farmer groups representatives to triangulate and discover in-depth information about the situation of the milk value chain in the district. The survey data was analysed using the Statistical Package for Social Sciences software version 20. A method of grounded theory design was used to analyse the qualitative data of interviews and focus group discussion. Value chain mapping was employed for assessing the operational situation of the current milk chain. The mean cost of milk production was estimated at Nu.27.53 per litre and the maximum expenses were incurred in animal feeds which were estimated to be 46.34% of the total cost of milk production. In this study, milk producers had the highest share of added value and profit which were estimated at 45.45% and 44.85% respectively. Limited information and coordination amongst stakeholders have contributed to slow progression in the formal milk market. The finding reveals that 90% of nondairy farmer groups respondents were interested in joining formal milk marketing. The average morning milk available for supply from this group would be 4.41 ± 3.07 litres daily by each household. The study also found that 50% of the respondents were interested in supplying evening milk with an average of 4.43 ± 2.25 litres per day per household. Based on the result of this study, it was concluded that there are possibilities of expanding the milk value chain in the district. However, there is a need to enhance consistent milk supply through a quality-based milk payment system, access to reasonable input supplies, and facilitate strong multi-stakeholder processes along the milk value chain.
MULTIFILE
De gemeente Utrecht is sinds de invoering van de Jeugdwet in 2015 verantwoordelijk voor alle hulp en ondersteuning aan de Utrechtse jeugd. Met de daarmee samenhangende transformatie is een inhoudelijke vernieuwing van de jeugdhulp beoogd. Eén van de leidende principes voor de gemeente Utrecht is daarbij ‘normaliseren en uitgaan van de mogelijkheden’. Bij de toepassing van deze leidende principes bleek het begrip normaliseren complex en niet iedereen had eenzelfde beeld. Daarnaast is het woord soms beladen, wanneer het wordt geassocieerd met problemen niet serieus nemen. Dit bemoeilijkte het gesprek over normaliseren en wat daarvoor nodig en gewenst is. In de Kenniswerkplaats Jeugd Utrecht Stad (KJUS) werken partners vanuit verschillende perspectieven, zoals jongeren, ouders, praktijk, beleid, onderwijs, onderzoek en opleidingen, samen om zorg en ondersteuning voor jongeren en gezinnen in de stad Utrecht te innoveren en te verbeteren. De kern hierbij is dat gebruik wordt gemaakt van verschillende kennisbronnen: kennis vanuit onderzoek, professionele kennis en ervaringskennis. De gemeente Utrecht heeft daarom de KJUS gevraagd de belangrijkste aspecten van normaliseren in kaart te brengen met input vanuit de verschillende perspectieven. Vanuit de KJUS voerden het Trimbos-instituut en het Lectoraat Jeugd van de Hogeschool Utrecht een group concept mapping procedure uit. Dit is een participatieve mixed-method procedure voor het in kaart brengen van een complex en diffuus onderwerp als basis voor planning en evaluatie. Een groep van 27 deelnemers nam deel aan de brainstormfase. De groep bestond uit jongeren, ouders, beleidsmedewerkers en professionals die met jongeren werken in de stad Utrecht, zoals jongerenwerkers, sociaal makelaars, en professionals uit onderwijs, jeugdgezondheidszorg en jeugdhulp. In totaal formuleerden zij in deze fase 205 opvattingen over wat normaliseren voor hen betekent: 173 opvattingen in een live sessie en 32 opvattingen per e-mail. Na het verwijderen van dubbele opvattingen en het splitsen van samengestelde opvattingen werden de opvattingen naar elke deelnemer gestuurd voor waardering en sortering. Dit gebeurde individueel en online. De resultaten zijn statistisch verwerkt en grafisch weergegeven. De output is besproken en geïnterpreteerd, wat leidde tot de uiteindelijke concept map. Deze concept map bestaat uit 99 opvattingen over de betekenis van normaliseren, gegroepeerd in 19 thema’s (clusters), en weergegeven in een assenstelsel van twee dimensies: een dimensie ‘denken en doen’, variërend van ‘collectief’ tot ‘individueel’, en een dimensie ‘waarde’, variërend van ‘persoonlijk’ tot ‘professioneel’. De drie thema’s met de hoogste gemiddelde waardering waren: 'Variatie accepteren', 'Zonder oordeel luisteren en kijken naar een (hulp)vraag', en 'Mogen zijn zoals je bent'. De waardering van de thema’s voor het concreet omschrijven van normaliseren verschilde tussen de vier groepen deelnemers (jongeren, ouders, beleid en praktijk). Aangezien relatief weinig jongeren deelnamen aan de group concept mapping procedure, is een extra bijeenkomst georganiseerd voor jongeren. Hierbij is de concept map aan hen voorgelegd, zijn aangepaste beschrijvingen van de thema’s (clusters) geformuleerd en is voor de thema’s die zij het belangrijkst vonden besproken wat er volgens hen nodig is. Dit onderzoek heeft een concept map opgeleverd waarin de gedachten en ideeën van deelnemers uit de verschillende perspectieven letterlijk en figuurlijk een plek hebben gekregen om te komen tot een gemeenschappelijke visie op normaliseren in de stad Utrecht. De verwachting is dat de concept map zal bijdragen aan betere gesprekken over normaliseren met alle relevante perspectieven (beleidsmedewerkers, praktijkprofessionals, ouders en jeugdigen) in de stad Utrecht en benut kan worden voor meer gerichte acties om normaliseren te bevorderen.
Carboxylated cellulose is an important product on the market, and one of the most well-known examples is carboxymethylcellulose (CMC). However, CMC is prepared by modification of cellulose with the extremely hazardous compound monochloracetic acid. In this project, we want to make a carboxylated cellulose that is a functional equivalent for CMC using a greener process with renewable raw materials derived from levulinic acid. Processes to achieve cellulose with a low and a high carboxylation degree will be designed.
Digital transformation has been recognized for its potential to contribute to sustainability goals. It requires companies to develop their Data Analytic Capability (DAC), defined as their ability to collect, manage and analyze data effectively. Despite the governmental efforts to promote digitalization, there seems to be a knowledge gap on how to proceed, with 37% of Dutch SMEs reporting a lack of knowledge, and 33% reporting a lack of support in developing DAC. Participants in the interviews that we organized preparing this proposal indicated a need for guidance on how to develop DAC within their organization given their unique context (e.g. age and experience of the workforce, presence of legacy systems, high daily workload, lack of knowledge of digitalization). While a lot of attention has been given to the technological aspects of DAC, the people, process, and organizational culture aspects are as important, requiring a comprehensive approach and thus a bundling of knowledge from different expertise. Therefore, the objective of this KIEM proposal is to identify organizational enablers and inhibitors of DAC through a series of interviews and case studies, and use these to formulate a preliminary roadmap to DAC. From a structure perspective, the objective of the KIEM proposal will be to explore and solidify the partnership between Breda University of Applied Sciences (BUas), Avans University of Applied Sciences (Avans), Logistics Community Brabant (LCB), van Berkel Logistics BV, Smink Group BV, and iValueImprovement BV. This partnership will be used to develop the preliminary roadmap and pre-test it using action methodology. The action research protocol and preliminary roadmap thereby developed in this KIEM project will form the basis for a subsequent RAAK proposal.
The pace of technology advancements continues to accelerate, and impacts the nature of systems solutions along with significant effects on involved stakeholders and society. Design and engineering practices with tools and perspectives, need therefore to evolve in accordance to the developments that complex, sociotechnical innovation challenges pose. There is a need for engineers and designers that can utilize fitting methods and tools to fulfill the role of a changemaker. Recognized successful practices include interdisciplinary methods that allow for effective and better contextualized participatory design approaches. However, preliminary research identified challenges in understanding what makes a specific method effective and successfully contextualized in practice, and what key competences are needed for involved designers and engineers to understand and adopt these interdisciplinary methods. In this proposal, case study research is proposed with practitioners to gain insight into what are the key enabling factors for effective interdisciplinary participatory design methods and tools in the specific context of sociotechnical innovation. The involved companies are operating at the intersection between design, technology and societal impact, employing experts who can be considered changemakers, since they are in the lead of creative processes that bring together diverse groups of stakeholders in the process of sociotechnical innovation. A methodology will be developed to capture best practices and understand what makes the deployed methods effective. This methodology and a set of design guidelines for effective interdisciplinary participatory design will be delivered. In turn this will serve as a starting point for a larger design science research project, in which an educational toolkit for effective participatory design for socio-technical innovation will be designed.
