Urban tourism increasingly focuses on the role of hospitality in cities, evolving from a means to strengthen tourism as a ‘product’, towards a focus on tourism as an opportunity for revitalization and transformation of destinations. In this context, cities are considered dynamic communities in which ‘hosts’ (entrepreneurs, residents, municipalities) and ‘guests’ (visitors, tourists) co-habitate and co-create multisensorial experiences. This shift in focus comes hand in hand with increasing awareness of competitiveness and sustainability of destinations, expressed by a harmonious relationship between city residents and visitors and a balanced usage of the city as a shared resource. This is of great importance, given the intense usage of urban spaces – the city center of Amsterdam being an illustrative example – and the multiple purposes that these spaces represent for different stakeholders. This paper presents the outcome of a review study into city hospitality experience indicators. We integrate these indicators as a basis for the development of a new scale for measuring the effectiveness of hospitality interventions in relation to outcome variables such as satisfaction and net promotor score (NPS). We thereby provide an important means for scholars and practitioners to develop sustainable tourism actions inclusive of local community interests, in support of efforts toward more balanced city experiences among all stakeholders.
This paper explores the concept of sustainable hospitality. The relevance and status of this area of enquiry are assessed by discussing the current status of the concepts involved. These discussions are then linked to progress made in sustainable hospitality both in research and practical applications in the hospitality industry. At least six principal schools of thought within hospitality are noted: hospitality science, hospitality management, hospitality studies, the "three domain school", the systems thinking school and the pragmatic tradition. This complexity and lack of clear definition are problems. The differences between sustainability and sustainable development, and between weak and strong sustainability add further complexities. This paper shows that progress in both sustainable hospitality and tourism has been limited by these problems. A series of technical, ethical and commercial problems are discussed. However, while sustainable hospitality as a research area is still in its infancy, it is concluded that it is very relevant within the wider context of sustainable tourism research, based on its impact and its specific position within the social-ecological-economic systems under investigation. Key areas of future work are suggested, notably to better understand the impacts of hospitality on the triple bottom line, and to explore systems approaches towards implementation.
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This study investigates factors predicting hospitality management students’ intention to enter employment in the hospitality industry upon graduation. Survey data were collected from 591 hospitality management students in a hotel management school in the Netherlands. Results of multiple regression analyses showed that study progress negatively predicted, while preferences for large organisations, engaging work content and growth opportunities positively predicted students’ intention to enter the hospitality industry. Supplementary analyses further revealed that among higher study year students, growth opportunity was the most crucial predictor for intention to enter the industry. Theoretical and practical implications were discussed.
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The focus of this project is on improving the resilience of hospitality Small and Medium Enterprises (SMEs) by enabling them to take advantage of digitalization tools and data analytics in particular. Hospitality SMEs play an important role in their local community but are vulnerable to shifts in demand. Due to a lack of resources (time, finance, and sometimes knowledge), they do not have sufficient access to data analytics tools that are typically available to larger organizations. The purpose of this project is therefore to develop a prototype infrastructure or ecosystem showcasing how Dutch hospitality SMEs can develop their data analytic capability in such a way that they increase their resilience to shifts in demand. The one year exploration period will be used to assess the feasibility of such an infrastructure and will address technological aspects (e.g. kind of technological platform), process aspects (e.g. prerequisites for collaboration such as confidentiality and safety of data), knowledge aspects (e.g. what knowledge of data analytics do SMEs need and through what medium), and organizational aspects (what kind of cooperation form is necessary and how should it be financed).
In the Netherlands approximately 2 million inhabitants have one or more disabilities. However, just like most people they like to travel and go on holiday.In this project we have explored the customer journey of people with disabilities and their families to understand their challenges and solutions (in preparing) to travel. To get an understanding what ‘all-inclusive’ tourism would mean, this included an analysis of information needs and booking behavior; traveling by train, airplane, boat or car; organizing medical care and; the design of hotels and other accommodations. The outcomes were presented to members of ANVR and NBAV to help them design tourism and hospitality experiences or all.
Dit onderzoek richt zich op de relatie tussen ‘collaborative foresight’, ‘anticipatory governance’ en stakeholderprocessen. Dit binnen de context van Sociaal Ecologische Systemen (SES) en met name Nationaal Park Alde Feanen, dat zich wil (door)ontwikkelen tot een zgn. 'Nationaal Park Nieuwe Stijl' in lijn met het recente nationale beleidsprogramma 'Nationale Parken 2024-2030'. Het overkoepelende doel van deze PD is: te identificeren hoe gezamenlijke foresight-praktijken effectief moeten worden ingericht en opgevolgd, zodat hiermee de governance van natuurtoeristische bestemmingen, zoals het Nationaal Park Alde Feanen, wordt versterkt. Hierbij rekening houdend met complexe multi-stakeholder processen waarin dit plaatsvindt. Deze PD sluit aan bij een aantal grote transitie vraagstukken waar landelijke gebieden in Nederland mee te maken hebben rondom natuur, water, landbouw, energie, wonen en het evenwichtig gebruik van schaars beschikbare ruimte. De opgaven vragen om een integrale en gezamenlijke aanpak naar de toekomst. Het Leisure, Tourism en Hospitality (LTH) domein kan hierin een sleutelrol spelen als overkoepelende drager voor ruimtelijke transities, zo ook binnen het ‘Nationaal Park Alde Feanen Nieuwe Stijl’. Door middel van een kwalitatieve onderzoeksaanpak zal deze PD de voorwaarden, belemmeringen en kansen identificeren om toekomstvisies om te zetten in collectieve actie richting de toekomst van het Nationaal Park. Ook wil deze PD een prototype ontwerp ontwikkelen voor een zgn. 'Anticipatory Futures Stakeholder Lab'. Een soort ‘infrastructuur’ gericht op continue en gezamenlijke anticiperende activiteiten, om opvolging en invulling te geven aan de trajecten naar de toekomst. De onderzoeksuitkomsten kunnen actoren in het LTH-domein ondersteunen in deze transitieprocessen, specifiek in het (omliggende) Alde Feanen gebied. Het sluit aan bij hun ambities om als voorbeeld te dienen voor andere Nederlandse nationale parken. Theoretisch wil het onderzoek bijdragen aan innovatie van bestaande foresight methoden en aan het huidige academische discours over hoe ‘Foresight’ en ‘Anticipation’ samenhangen met 'Good Governance' van sociaal-ecologische systemen.
