A symbiotic relationship between human factors and safety scientists is needed to ensure the provision of holistic solutions for problems emerging in modern socio-technical systems. System Theoretic Accident Model and Processes (STAMP) tackles both interactions and individual failures of human and technological elements of systems. Human factors topics and indicative models, tools and methods were reviewed against the approach of STAMP. The results showed that STAMP engulfs many human factors subjects, is more descriptive than human factors models and tools, provides analytical power, and might be further improved by including more aspects of human factors. STAMP can serve in minimizing the gap between human factors and safety engineering sciences, which can collectively offer inclusive solutions to the industry.
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The study of human factors in forensic science informs our understanding of the interaction between humans and the systems they use. The Expert Working Group (EWG) on Human Factors in Forensic DNA Interpretation used a systems approach to conduct a scientific assessment of the effects of human factors on forensic DNA interpretation with the goal of recommending approaches to improve practice and reduce the likelihood and consequence of errors. This effort resulted in 44 recommendations. The EWG designed many of these recommendations to improve the production, interpretation, evaluation, documentation, and communication of DNA comparison results.
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This research reviews the current literature on the impact of Artificial Intelligence (AI) in the operation of autonomous Unmanned Aerial Vehicles (UAVs). This paper examines three key aspects in developing the future of Unmanned Aircraft Systems (UAS) and UAV operations: (i) design, (ii) human factors, and (iii) operation process. The use of widely accepted frameworks such as the "Human Factors Analysis and Classification System (HFACS)" and "Observe– Orient–Decide–Act (OODA)" loops are discussed. The comprehensive review of this research found that as autonomy increases, operator cognitive workload decreases and situation awareness improves, but also found a corresponding decline in operator vigilance and an increase in trust in the AI system. These results provide valuable insights and opportunities for improving the safety and efficiency of autonomous UAVs in the future and suggest the need to include human factors in the development process.
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Presentation given at EURCRIM 2022 conference
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Background: This paper presents the findings of a pilot research survey which assessed the degree of balance between safety and productivity, and its relationship with awareness and communication of human factors and safety rules in the aircraft manufacturing environment.Methods: The study was carried out at two Australian aircraft manufacturing facilities where a Likertscale questionnaire was administered to a representative sample. The research instrument included topics relevant to the safety and human factors training provided to the target workforce. The answers were processed in overall, and against demographic characteristics of the sample population.Results: The workers were sufficiently aware of how human factors and safety rules influence their performance and acknowledged that supervisors had adequately communicated such topics. Safety and productivity seemed equally balanced across the sample. A preference for the former over the latter wasassociated with a higher awareness about human factors and safety rules, but not linked with safety communication. The size of the facility and the length and type of employment were occasionally correlated with responses to some communication and human factors topics and the equilibrium between productivity and safety.Conclusion: Although human factors training had been provided and sufficient bidirectional communication was present across the sample, it seems that quality and complexity factors might have influencedthe effects of those safety related practices on the safety-productivity balance for specific parts of the population studied. Customization of safety training and communication to specific characteristics of employees may be necessary to achieve the desired outcomes.
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In this paper we research the following question: What motivational factors relate, in which degree, to intentions on compliance to ISP and how could these insights be utilized to promote endusers compliance within a given organization? The goal of this research is to provide more insight in the motivational factors applicable to ISP and their influence on end-user behavior, thereby broadening knowledge regarding information systems security behaviors in organizations from the viewpoint of non-malicious abuse and offer a theoretical explanation and empirical support. The outcomes are also useful for practitioners to complement their security training and awareness programs, in the end helping enterprises better effectuate their information security policies. In this study an instrument is developed that can be used in practice to measure an organizational context on the effects of six motivational factors recognized. These applicable motivational factors are determined from literature and subsequently evaluated and refined by subject matter experts. A survey is developed, tested in a pilot, refined and conducted within four organizations. From the statistical analysis, findings are reported and conclusions on the hypothesis are drawn. Recommended Citation Straver, Peter and Ravesteyn, Pascal (2018) "End-users Compliance to the Information Security Policy: A Comparison of Motivational Factors," Communications of the IIMA: Vol. 16 : Iss. 4 , Article 1. Available at: https://scholarworks.lib.csusb.edu/ciima/vol16/iss4/1
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NL samenvatting: In dit verkennend onderzoek werden social engineering-aanvallen bestudeerd, vooral de aanvallen die mislukten, om organisaties te helpen weerbaarder te worden. Fysieke, telefonische en digitale aanvallen werden uitgevoerd met behulp van een script volgens de 'social engineering-cyclus'. We gebruikten het COM-B model van gedragsverandering, verfijnd door het Theoretical Domains Framework, om door middel van een enquête te onderzoeken hoe Capability, Motivational en vooral Opportunity factoren helpen om de weerbaarheid van organisaties tegen social engineering-aanvallen te vergroten. Binnen Opportunity leek sociale invloed van extra belang. Werknemers die in kleine ondernemingen werken (<50 werknemers) waren succesvoller in het weerstaan van digitale social engineering-aanvallen dan werknemers die in grotere organisaties werken. Een verklaring hiervoor zou een grotere mate van sociale controle kunnen zijn; deze medewerkers werken dicht bij elkaar, waardoor ze in staat zijn om onregelmatigheden te controleren of elkaar te waarschuwen. Ook het installeren van een gespreksprotocol over hoe om te gaan met buitenstaanders was een maatregel die door alle organisaties werd genomen waar telefonische aanvallen faalden. Daarom is het moeilijker voor een buitenstaander om toegang te krijgen tot de organisatie door middel van social engineering. Dit artikel eindigt met een discussie en enkele aanbevelingen voor organisaties, bijvoorbeeld met betrekking tot het ontwerp van de werkomgeving, om hun weerbaarheid tegen social engineering-aanvallen te vergroten. ENG abstract: In this explorative research social engineering attacks were studied, especially the ones that failed, in order to help organisations to become more resilient. Physical, phone and digital attacks were carried out using a script following the ‘social engineering cycle’. We used the COM-B model of behaviour change, refined by the Theoretical Domains Framework, to examine by means of a survey how Capability, Motivational and foremost Opportunity factors help to increase resilience of organisations against social engineering attacks. Within Opportunity, social influence seemed of extra importance. Employees who work in small sized enterprises (<50 employees) were more successful in withstanding digital social engineering attacks than employees who work in larger organisations. An explanation for this could be a greater amount of social control; these employees work in close proximity to one another, so they are able to check irregularities or warn each other. Also, having a conversation protocol installed on how to interact with outsiders, was a measure taken by all organisations where attacks by telephone failed. Therefore, it is more difficult for an outsider to get access to the organisation by means of social engineering. This paper ends with a discussion and some recommendations for organisations, e.g. the design of the work environment, to help increase their resilience against social engineering attacks. https://openaccess.cms-conferences.org/publications/book/978-1-958651-29-2/article/978-1-958651-29-2_8 DOI: 10.54941/ahfe1002203
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Researchers of project management over the last 20 years have published multiple significant reviews that have served to map the landscape of project management, revealing its complexity and deepening our understanding. Contributing to this understanding is an ongoing challenge, and one dependent on the timely identification of topics that reveal truths and propel practice. This paper contributes to this understanding through a systematic review of more than 1100 journal articles published in the last 5 years on the theme of the ‘human factors’ of project management that reveals their multiplicity, distribution and focus. The article will conclude with directions for future research.
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Artificially intelligent agents increasingly collaborate with humans in human-agent teams. Timely proactive sharing of relevant information within the team contributes to the overall team performance. This paper presents a machine learning approach to proactive communication in AI-agents using contextual factors. Proactive communication was learned in two consecutive experimental steps: (a) multi-agent team simulations to learn effective communicative behaviors, and (b) human-agent team experiments to refine communication suitable for a human team member. Results consist of proactive communication policies for communicating both beliefs and goals within human-agent teams. Agents learned to use minimal communication to improve team performance in simulation, while they learned more specific socially desirable behaviors in the human-agent team experiment
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Aim: In-hospital prescribing errors (PEs) may result in patient harm, prolonged hospitalization and hospital (re)admission. These events are associated with pressure on healthcare services and significant healthcare costs. To develop targeted interventions to prevent or reduce in-hospital PEs, identification and understanding of facilitating and protective factors influencing in-hospital PEs in current daily practice is necessary, adopting a Safety-II perspective. The aim of this systematic review was to create an overview of all factors reported in the literature, both protective and facilitating, as influencing in-hospital PEs. Methods: PubMed, EMBASE.com and the Cochrane Library (via Wiley) were searched, according to the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) statement, for studies that identified factors influencing in-hospital PEs. Both qualitative and quantitative study designs were included. Results: Overall, 19 articles (6 qualitative and 13 quantitative studies) were included and 40 unique factors influencing in-hospital PEs were identified. These factors were categorized into five domains according to the Eindhoven classification (‘organization-related’, ‘prescriber-related’, ‘prescription-related’, ‘technologyrelated’ and ‘unclassified’) and visualized in an Ishikawa (Fishbone) diagram. Most of the identified factors (87.5%; n = 40) facilitated in-hospital PEs. The most frequently identified facilitating factor (39.6%; n = 19) was ‘insufficient (drug) knowledge, prescribing skills and/or experience of prescribers’. Conclusion: The findings of this review could be used to identify points of engagement for future intervention studies and help hospitals determine how to optimize prescribing. A multifaceted intervention, targeting multiple factors might help to circumvent the complex challenge of in-hospital PEs.
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