City logistics is one of the causes of today's road congestion in our cities, but at the same time its efficiency is affected by the traffic problems. The driving behaviour and mission strategies used by vans and lorries operating in urban areas usually does not exploit modern infomobility solutions. CityLog, a project co-funded by the European Commission within the 7th Framework Programme, aims at increasing the sustainability and the efficiency of urban goods deliveries through an adaptive and integrated mission management and by innovative vehicle features. More particularly, CityLog integrates a wide range of logistics-oriented infomobility services that include an optimized pre-trip planner, a new type of navigation system based on enhanced maps and a last mile parcel tracking service to avoid unsuccessful deliveries. © 2011 IEEE.
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The rise of e-commerce has led to an increase in parcel deliveries, increasing the need to address the cost and environmental impact of last-mile delivery. Customers who have become accustomed to next-day free delivery can play an important role therein by choosing more sustainable delivery options. Retailers and logistic service providers could give customers the choice to wait for their delivery or pick up their parcel from collection-and- delivery points. The purpose of this study was to examine how customers (the parcel recipients) can be stimulated to choose a more sustainable delivery option, and how this affects their satisfaction. Using two scenario- based experiments we found that customers can be steered towards more sustainable last mile delivery choices using financial and non-financial incentives. Financial incentives, in the form of a surcharge for the least sustainable option, were found to be very effective at extrinsically motivating customers to choose a more sustainable option yet had a negative impact on their satisfaction. The results provide insights for retailers to include sustainable delivery options at the check-out, and contribute to decision making on urban planning and utilization of urban space for e-commerce activities, as both parcel lockers and pick-up points require urban space
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Reducing recidivism of individual offenders usually is a multifaceted task. Behavioural interventions, based on the ‘what works principles’ go along with interventions in the domains of education, work, housing and social networks. An integrative approach seems to improve the effectiveness of rehabilitation. In most accreditation panels for offender interventions, continuity in the planning and realization of the various services is one of the criteria. In the Dutch panel a distinction is made between synchronous continuity, that is integration of services at a given point in time, and diachronic, that is integration of the sequence of interventions in the course of the probation process. This contribution focuses on synchronous continuity.
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