We designed a wine recommendation robot and deployed it in a small supermarket. In a study aimed to evaluate our design we found that people with no intent to buy wine were interacting with the robot rather than the intended audience of wine-buying customers. Behavioural data, moreover, suggests a very different evaluation of the robot than the surveys that were completed. We also found that groups were interacting more with the robot than individuals, a finding that has been reported more often in the literature. All of these findings taken together suggest that a novelty effect may have been at play. It also suggests that field studies should take this effect more seriously. The main contribution of our work is in identifying and proposing a set of indicators and thresholds that can be used to identify that a novelty effect is present. We argue that it is important to focus more on measuring attitudes towards robots that may explain behaviour due to novelty effects. Our findings also suggest research should focus more on verifying whether real user needs are met.
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Onderzoekers van het MOVES-onderzoeksprogramma hebben een vierde whitepaper uitgebracht. In deze publicatie is de belangrijkste kennis over maatschappelijke effecten van topsportevenementen bij elkaar gebracht. Ook zijn er kennishiaten benoemd die richting geven aan vervolgonderzoek. De thema’s die worden behandeld zijn: sportdeelname, welzijn, sociale cohesie, trots en geluk. Daarnaast is beschreven op welke manier topsportevenementen als hefboom (‘podium’) gebruikt kunnen worden en hoe dat tot impact en legacy kan leiden. Dit whitepaper maakt deel uit van werkpakket 4.
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This study assessed the effect of visitors' personality and emotional response on finding positive meaning in life and the intention to spread positive word of mouth. The sample (n = 260) consists of visitors to Sachsenhausen Memorial and Museum near Berlin. Findings indicate that the emotion of interest positively contributes to finding positive meaning in life and positive word of mouth. The effects of personality are marginal. Personality explains little of the variance in positive meaning and positive word of mouth. Emotional response accounts for 25% of the variance in finding positive meaning in life-in terms of finding personal benefit from the visit, controlled for personality. Despite the dominant negative emotional response, tourists find positive meaning in their visit. These findings correspond with those observed in studies on personal trauma and loss. Positive meaning could potentially contribute to adjustment processes to cope with what occurred. Future research should include address longer term effects on postvisit behavior.
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