This thesis investigates knowledge workersandapos; satisfaction with Activity-Based Working (ABW) environments and its impact on perceived productivity in the Netherlands. Grounded in Person-Environment Fit Theory, this study addresses the importance of employee productivity in organizational success and examines how ABW environments can enhance satisfaction and productivity by aligning with job characteristics, task characteristics, and psychological needs. This study employed a quantitative approach, gathering responses through an online questionnaire from 110 knowledge workers in Dutch ABW settings. The study examined the relationships between job characteristics, task characteristics, behavioural patterns, psychological needs, and demographic characteristics with satisfaction in ABW environments and its impact on perceived productivity. The findings revealed positive correlations between ABW environments and job characteristics, suggesting that these settings are particularly beneficial for roles requiring high autonomy, social interaction, and internal mobility. Task variety also positively influences satisfaction, underscoring the importance of offering diverse tasks to foster employee satisfaction, thereby increasing their perceived productivity in ABW settings. However, the study found that employees with a high need for structure and privacy are less satisfied in ABW environments. Overall, this study found a generally positive outlook on ABW environments. Most participants reported a good fit between their workspace and activities, leading to higher satisfaction and perceived productivity. This suggests a potential positive feedback loop within well-designed ABW settings. The results offer valuable insights for facility and workspace managers aiming to create supportive and efficient work environments. By understanding and addressing the specific needs and characteristics of knowledge workers, organizations can enhance satisfaction and productivity, thereby adding value to their organizations and achieving sustainable success.
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The main question in this PhD thesis is: How can Business Rules Management be configured and valued in organizations? A BRM problem space framework is proposed, existing of service systems, as a solution to the BRM problems. In total 94 vendor documents and approximately 32 hours of semi-structured interviews were analyzed. This analysis revealed nine individual service systems, in casu elicitation, design, verification, validation, deployment, execution, monitor, audit, and version. In the second part of this dissertation, BRM is positioned in relation to BPM (Business Process Management) by means of a literature study. An extension study was conducted: a qualitative study on a list of business rules formulated by a consulting organization based on the Committee of Sponsoring Organizations of the Treadway Commission risk framework. (from the summary of the Thesis p. 165)
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The constant growth of air traffic, especially in Europe, is putting pressure on airports, which, in turn, are suffering congestion problems. The airspace surrounding airport, terminal manoeuvring area (TMA), is particularly congested, since it accommodates all the converging traffic to and from airports. Besides airspace, airport ground capacity is also facing congestion problems, as the inefficiencies coming from airspace operations are transferred to airport ground and vice versa. The main consequences of congestion at airport airspace and ground, is given by the amount of delay generated, which is, in turn, transferred to other airports within the network. Congestion problems affect also the workload of air traffic controllers that need to handle this big amount of traffic.This thesis deals with the optimization of the integrated airport operations, considering the airport from a holistic point of view, by including operations such as airspace and ground together. Unlike other studies in this field of research, this thesis contributes by supporting the decisions of air traffic controllers regarding aircraft sequencing and by mitigating congestion on the airport ground area. The airport ground operations and airspace operations can be tackled with two different levels of abstractions, macroscopic or microscopic, based on the time-frame for decision-making purposes. In this thesis, the airport operations are modeled at a macroscopic level.The problem is formulated as an optimization model by identifying an objective function that considers the amount of conflicts in the airspace and capacity overload on the airport ground; constraints given by regulations on separation minima between consecutive aircraft in the airspace and on the runway; decision variables related to aircraft entry time and entry speed in the airspace, landing runway and departing runway choice and pushback time. The optimization model is solved by implementing a sliding window approach and an adapted version of the metaheuristic simulated annealing. Uncertainty is included in the operations by developing a simulation model and by including stochastic variables that represent the most significant sources of uncertainty when considering operations at a macroscopic level, such as deviation from the entry time in the airspace, deviation in the average taxi time and deviation in the pushback time. In this thesis, optimization and simulation techniques are combined together by developing two methods that aim at improving the solution robustness and feasibility. The first method acts as a validation tool for the optimized solution, and it improves the robustness of solution by iteratively fine-tuning some of the optimization model input parameters. The second method embeds the optimization in a simulation environment by taking full advantage of the sliding window approach and creating a loop for a continuous improvement of the optimized solution at each window of the sliding window approach. Both methods prove to be effective by improving the performance, lowering the total amount of conflicts up to 23.33% for the first method and up to 11.2% for the second method, however, in contrast to the deterministic method, the two methods they are not able to achieve a conflict-free scenario due to the effect of uncertainty.In general, the research conducted in this thesis highlights that uncertainty is a factor that affects to a large extent the feasibility of optimized solution when applied to real-world instances, and it, moreover, confirms that using simulation together with optimization has the potentiality toivdeal with uncertainty. The framework developed can be potentially applied to similar problems and different optimization solving methods can be adapted to it.Keywords: Optimization, Simulation, Integrated airport operations, Uncertainty
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Diagnosing teachers are teachers who perceive diagnostic information about students’ learning process, interpret these aspects, decide how to respond, and act based on this diagnostic decision. During supervision meetings about the undergraduate thesis supervisors make in-the-moment decisions while interacting with their students. We regarded research supervision as a teaching process for the supervisor and a learning process for the student. We tried to grasp supervisors’ in-the-moment decisions and students’ perceptions of supervisors’ actions. Supervisor decisions and student perceptions were measured with video-stimulated recall interviews and coded using a content analysis approach. The results showed that the in-the-moment decisions our supervisors made had a strong focus on student learning. Supervisors often asked questions to empower students or to increase student understanding. These supervising strategies seemed to be adapted to students’ needs, as the latter had positive perceptions when their control increased or when they received stimuli to think for themselves.
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The objective of this thesis is to make a first step towards prevention of the progression of chronic venous disease and the development of a first venous leg ulcer in chronic venous disease patients. The aim is to identify chronic venous disease patients at risk of developing more severe clinical stages, provide insight in the lifestyle related risk factors, and provide an overview of current chronic venous disease care in the Netherlands.
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The traditional paternalistic approach in health care is increasingly developing towards a patient-centered care (PCC) approach. However, not all patients are able to take advantage of the positive effects of PCC. Inadequate health literacy (HL) is an important limiting factor in the ability of patients to take on an active role and exchange information with their health care provider effectively. A provenly effective approach to improvement of provider-patient interaction and health outcomes is the use of health-related questionnaires. The aim of the research project described within this thesis was to adapt the most frequently-used questionnaire in Dutch physical therapy practice and add information and communication technology to it. A Dutch and Turkish version of the tool called Talking Touch Screen Questionnaire (TTSQ) was developed and evaluated on both usability and validity aspects. The current prototype of the tool does not yet fully solve the problems native and minority patients with low (health) literacy have with completing the adapted questionnaire. Big challenges in future development and testing the TTSQ are the recruitment of vulnerable members of the hard-to-reach native and minority target populations and finding research methods that suit the abilities and needs of these participants. This is expected to be a very challenging, labor- and time-consuming process. On the other hand, having a usable, valid and reliable TTSQ may well save a lot of time and money in both research and clinical practice in the future.
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This thesis reports on an interpretative case study about student teachers’ and new teachers’ personal interpretations in their teaching practice, during and after an international teaching internship. The main aim of this study was to describe how an international teaching internship interrupts existing, familiar ways of thinking or acting. The findings are an interpretation of how this interruption influences student teachers’ and new teachers’ “personal interpretative frameworks” (Kelchtermans, 2009) during their teacher training programmes and transition from student to teacher. This framework reflects the basis on which a beginning teacher grounds their personal decisions or judgements for action and answers the questions: ‘how can I effectively deal with this particular situation? and ‘why would I work that way?’ (Vanassche & Kelchtermans, 2014, p. 118).
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Movement is an essential part of our lives. Throughout our lifetime, we acquire many different motor skills that are necessary to take care of ourselves (e.g., eating, dressing), to work (e.g., typing, using tools, care for others) and to pursue our hobbies (e.g., running, dancing, painting). However, as a consequence of aging, trauma or chronic disease, motor skills may deteriorate or become “lost”. Learning, relearning, and improving motor skills may then be essential to maintain or regain independence. There are many different ways in which the process of learning a motor skill can be shaped in practice. The conceptual basis for this thesis was the broad distinction between implicit and explicit forms of motor learning. Physiotherapists and occupational therapists are specialized to provide therapy that is tailored to facilitate the process of motor learning of patients with a wide range of pathologies. In addition to motor impairments, patients suffering from neurological disorders often also experience problems with cognition and communication. These problems may hinder the process of learning at a didactic level, and make motor learning especially challenging for those with neurological disorders. This thesis focused on the theory and application of motor learning during rehabilitation of patients with neurological disorders. The overall aim of this thesis was to provide therapists in neurological rehabilitation with knowledge and tools to support the justified and tailored use of motor learning in daily clinical practice. The thesis is divided into two parts. The aim of the first part (Chapters 2‐5) was to develop a theoretical basis to apply motor learning in clinical practice, using the implicit‐explicit distinction as a conceptual basis. Results of this first part were used to develop a framework for the application of motor learning within neurological rehabilitation (Chapter 6). Afterwards, in the second part, strategies identified in first part were tested for feasibility and potential effects in people with stroke (Chapters 7 and 8). Chapters 5-8 are non-final versions of an article published in final form in: Chapter 5: Kleynen M, Moser A, Haarsma FA, Beurskens AJ, Braun SM. Physiotherapists use a great variety of motor learning options in neurological rehabilitation, from which they choose through an iterative process: a retrospective think-aloud study. Disabil Rehabil. 2017 Aug;39(17):1729-1737. doi: 10.1080/09638288.2016.1207111. Chapter 6: Kleynen M, Beurskens A, Olijve H, Kamphuis J, Braun S. Application of motor learning in neurorehabilitation: a framework for health-care professionals. Physiother Theory Pract. 2018 Jun 19:1-20. doi: 10.1080/09593985.2018.1483987 Chapter 7: Kleynen M, Wilson MR, Jie LJ, te Lintel Hekkert F, Goodwin VA, Braun SM. Exploring the utility of analogies in motor learning after stroke: a feasibility study. Int J Rehabil Res. 2014 Sep;37(3):277-80. doi: 10.1097/MRR.0000000000000058. Chapter 8: Kleynen M, Jie LJ, Theunissen K, Rasquin SM, Masters RS, Meijer K, Beurskens AJ, Braun SM. The immediate influence of implicit motor learning strategies on spatiotemporal gait parameters in stroke patients: a randomized within-subjects design. Clin Rehabil. 2019 Apr;33(4):619-630. doi: 10.1177/0269215518816359.
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To adequately deal with the challenges faced within residential care for older people, such as the increasing complexity of care and a call for more person-centred practices, it is important that health care providers learn from their work. This study investigates both the nature of learning, among staff and students working within care for older people, and how workplace learning can be promoted and researched. During a longitudinal study within a nursing home, participatory and democratic research methods were used to collaborate with stakeholders to improve the quality of care and to promote learning in the workplace. The rich descriptions of these processes show that workplace learning is a complex phenomenon. It arises continuously in reciprocal relationship with all those present through which both individuals and environment change and co-evolve enabling enlargement of the space for possible action. This complexity perspective on learning refines and expands conventional beliefs about workplace learning and has implications for advancing and researching learning. It explains that research on workplace learning is itself a form of learning that is aimed at promoting and accelerating learning. Such research requires dialogic and creative methods. This study illustrates that workplace learning has the potential to develop new shared values and ways of working, but that such processes and outcomes are difficult to control. It offers inspiration for educators, supervisors, managers and researchers as to promoting conditions that embrace complexity and provides insight into the role and position of self in such processes.
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Purpose: The purpose of this paper is to examine the history of the Dutch cooperative Rabobank to understand how the structure of an organisation determines how individual employees validate norms within that organisation. Design/methodology/approach: Data over an approximately 10-year period starting 25 years ago are analysed, and the value of relating a historical analysis and narrative approach to ethical and institutional theories in economics and management science is demonstrated. Findings: Regulation in the banking sector appears to have a strong normative aspect. The choice between state and private ownership is based on ideology. The author argues that the private ownership model was based primarily on an ideology surrounding economic efficiency, but that in fact there are other logics that also promote economic development. This contributes to the understanding of the interaction between sector standards, organisational structures and the values of organisations and individual employees. The structure of an organisation enables key employees to deviate slightly from the organisation’s prevailing norms in response to pressures from the wider environment, and those individuals thereby become symbols of that organisation. Originality/value: The perspective on management history put forward in this paper enables assessing the distinction between normative notions in institutional environments and the organisation as a whole as represented in its governance structure and narratives that key employees disseminate about the organisation. This in turn helps us to understand the interaction between sector standards, organisational characteristics and values represented by individual employees. The author reveals the strong normative impact of banking regulation in line with an older ideological model focused on economic efficiency rather than market logics and the interests of society.
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