This thesis investigates knowledge workersandapos; satisfaction with Activity-Based Working (ABW) environments and its impact on perceived productivity in the Netherlands. Grounded in Person-Environment Fit Theory, this study addresses the importance of employee productivity in organizational success and examines how ABW environments can enhance satisfaction and productivity by aligning with job characteristics, task characteristics, and psychological needs. This study employed a quantitative approach, gathering responses through an online questionnaire from 110 knowledge workers in Dutch ABW settings. The study examined the relationships between job characteristics, task characteristics, behavioural patterns, psychological needs, and demographic characteristics with satisfaction in ABW environments and its impact on perceived productivity. The findings revealed positive correlations between ABW environments and job characteristics, suggesting that these settings are particularly beneficial for roles requiring high autonomy, social interaction, and internal mobility. Task variety also positively influences satisfaction, underscoring the importance of offering diverse tasks to foster employee satisfaction, thereby increasing their perceived productivity in ABW settings. However, the study found that employees with a high need for structure and privacy are less satisfied in ABW environments. Overall, this study found a generally positive outlook on ABW environments. Most participants reported a good fit between their workspace and activities, leading to higher satisfaction and perceived productivity. This suggests a potential positive feedback loop within well-designed ABW settings. The results offer valuable insights for facility and workspace managers aiming to create supportive and efficient work environments. By understanding and addressing the specific needs and characteristics of knowledge workers, organizations can enhance satisfaction and productivity, thereby adding value to their organizations and achieving sustainable success.
MULTIFILE
The main question in this PhD thesis is: How can Business Rules Management be configured and valued in organizations? A BRM problem space framework is proposed, existing of service systems, as a solution to the BRM problems. In total 94 vendor documents and approximately 32 hours of semi-structured interviews were analyzed. This analysis revealed nine individual service systems, in casu elicitation, design, verification, validation, deployment, execution, monitor, audit, and version. In the second part of this dissertation, BRM is positioned in relation to BPM (Business Process Management) by means of a literature study. An extension study was conducted: a qualitative study on a list of business rules formulated by a consulting organization based on the Committee of Sponsoring Organizations of the Treadway Commission risk framework. (from the summary of the Thesis p. 165)
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The traditional paternalistic approach in health care is increasingly developing towards a patient-centered care (PCC) approach. However, not all patients are able to take advantage of the positive effects of PCC. Inadequate health literacy (HL) is an important limiting factor in the ability of patients to take on an active role and exchange information with their health care provider effectively. A provenly effective approach to improvement of provider-patient interaction and health outcomes is the use of health-related questionnaires. The aim of the research project described within this thesis was to adapt the most frequently-used questionnaire in Dutch physical therapy practice and add information and communication technology to it. A Dutch and Turkish version of the tool called Talking Touch Screen Questionnaire (TTSQ) was developed and evaluated on both usability and validity aspects. The current prototype of the tool does not yet fully solve the problems native and minority patients with low (health) literacy have with completing the adapted questionnaire. Big challenges in future development and testing the TTSQ are the recruitment of vulnerable members of the hard-to-reach native and minority target populations and finding research methods that suit the abilities and needs of these participants. This is expected to be a very challenging, labor- and time-consuming process. On the other hand, having a usable, valid and reliable TTSQ may well save a lot of time and money in both research and clinical practice in the future.
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