Promotor : Prof. dr. S. Brinkkemper In recent years the focus on business process improvement has greatly increased in industry as well as in public and health institutions. Information systems and especially Business Process Management (BPM) systems are essential to achieve this. Despite success and opportunities for organizations that innovate with BPM applications there are also many failures of implementations caused by both technical and non-technical problems. In many instances it appears that user participation and user involvement are critical to the success of implementation. To overcome the many problems this thesis reports on research that focused on the improvement of the user participation practice. Therefore the main research question in this PhD thesis is: How can user participation in BPM implementation be successful?
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In the past two years [2010-2012] we have done research on the visitor experience of music festivals. We conducted several surveys asking festival visitors for demographic variables, taste in music, their motivation for visiting festivals, mentalities and the evaluation of the festival. We also asked for the use of social media before, after and during the festival. Results show that visitors using social media have a significantly different festival experience from users that do not use social media before, during or after the festival. Results on difference in festival satisfaction are mixed.
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Lectorale rede, in verkorte vorm uitgesproken bij de aanvaarding van de functie van lector Mens en Technologie aan Fontys Hogeschool HRM en Psychologie op 7 juni 2013. In deze rede wordt men meegenomen op een tochtje door de wereld van mens en technologie. Eerst worden een aantal relevante ontwikkelingen op het snijvlak van psychologie en technologie getoond. Vervolgens wordt men meegenomen in de praktijk door voor verschillende toepassingsdomeinen de mogelijkheden van technologie te laten zien en relevantie onderzoeksvragen te bespreken. Tenslotte wordt door de wereld van het HBO en het lectoraat gereisd, waarbij wordt getoond wat de missie is van het lectoraat en hoe er gestalte aan gegeven zal worden. Onderweg wordt geregeld uit het raampje gekeken om inspirerende voorbeelden te zien van projecten, producten en samenwerkingsverbanden.
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