A literature review, which was conducted during the research project “Measuring Safety in Aviation – Developing Metrics for Safety Management Systems”, identified several problems and challenges regarding safety performance metrics in aviation. The findings from this review were used to create a framework for interviewing 13 companies in order to explore how safety performance is measured in the industry. The results from the surveys showed a wide variety of approaches for assessing the level of safety. The companies encounter and/or recognise problematic areas in practice when implementing their safety management. The findings from the literature review are partially confirmed and it seems that the current ways of measuring safety performance are not as straight forward as it might be assumed. Further research is recommended to explore alternative methods for measuring aviation safety performance.
A literature review conducted as part of a research project named “Measuring Safety in Aviation – Developing Metrics for Safety Management Systems” revealed several challenges regarding the safety metrics used in aviation. One of the conclusions was that there is limited empirical evidence about the relationship between Safety Management System (SMS) processes and safety outcomes. In order to explore such a relationship, respective data from 7 European airlines was analyzed to explore whether there is a monotonic relation between safety outcome metrics and SMS processes, operational activity and demographic data widely used by the industry. Few, diverse, and occasionally contradictory associations were found, indicating that (1) there is a limited value of linear thinking followed by the industry, i.e., “the more you do with an SMS the higher the safety performance”, (2) the diversity in SMS implementation across companies renders the sole use of output metrics not sufficient for assessing the impact of SMS processes on safety levels, and (3) only flight hours seem as a valid denominator in safety performance indicators. At the next phase of the research project, we are going to explore what alternative metrics can reflect SMS/safety processes and safety performance in a more valid manner
Communication problems are acknowledged as hazardous eventualities affecting operations negatively. However, a few systematic attempts have been made to understand the pattern of communication issues and their contribution to safety events. In this paper, we present the AVAC-COM communication model and taxonomy based on the cybernetics approach and a literature review. The model elements and taxonomy variables regard the actors, signals, coders, interference, direction and timing, predictability, decoders, and channels. To test the applicability and potential value of the AVAC-COM framework, we analysed 103 safety investigation reports from aviation published between 1997 and 2016 by the respective authorities of Canada, the United States, Australia, the United Kingdom and the Netherlands. The overall results of the 256 cases of communication flaws detected in the reports suggested that these regarded more frequently Human-Media and Human-Human interactions, verbal and local communications as well as unfamiliarity of the receivers with the messages transmitted. Further statistical tests revealed associations of the region, time period, event severity and operations type with various variables of the AVAC-COM taxonomy. Although the findings are only indicative, they showed the potential of the AVAC-COM model and taxonomy to be used to identify strong and weak communication elements and relationships in documented data such as investigation and hazard reports.