Search results

Developing decision support for cybersecurity threat and incident managers

Cybersecurity threat and incident managers in large organizations, especially in the financial sector, are confronted more and more with an increase in volume and complexity of threats and incidents. At the same time, these managers have to deal with many internal processes and criteria, in addition to requirements from external parties, such as regulators that pose an additional challenge to handling threats and incidents. Little research has been carried out to understand to what extent decision support can aid these professionals in managing threats and incidents. The purpose of this research was to develop decision support for cybersecurity threat and incident managers in the financial sector. To this end, we carried out a cognitive task analysis and the first two phases of a cognitive work analysis, based on two rounds of in-depth interviews with ten professionals from three financial institutions. Our results show that decision support should address the problem of balancing the bigger picture with details. That is, being able to simultaneously keep the broader operational context in mind as well as adequately investigating, containing and remediating a cyberattack. In close consultation with the three financial institutions involved, we developed a critical-thinking memory aid that follows typical incident response process steps, but adds big picture elements and critical thinking steps. This should make cybersecurity threat and incident managers more aware of the broader operational implications of threats and incidents while keeping a critical mindset. Although a summative evaluation was beyond the scope of the present research, we conducted iterative formative evaluations of the memory aid that show its potential.

The Netherlands

How Smart Airport is Paving the way for a Smart Access Concept: Technology’s Role in the Digital Ecosystem of the Access Control Process

Airports have undergone a significant digital evolution over the past decades, enhancing efficiency, effectiveness, and user-friendliness through various technological advancements. Initially, airports deployed basic IT solutions as support tools, but with the increasing integration of digital systems, understanding the detailed digital ecosystem behind airports has become crucial. This research aims to classify technological maturity in airports, using the access control process as an example to demonstrate the benefits of the proposed taxonomy. The study highlights the current digital ecosystem and its future trends and challenges, emphasizing the importance of distinguishing between different levels of technological maturity. The role of biometric technology in security access control is examined, highlighting the importance of proper identification and classification. Future research could explore data collection, privacy, and cybersecurity impacts, particularly regarding biometric technologies in Smart Access Level 4.0. The transition from Smart Access Level 3.0 to 4.0 involves process automation and the introduction of AI, offering opportunities to increase efficiency and improve detection capabilities through advanced data analytics. The study underscores the need for global legislative frameworks to regulate and support these technological advancements.

Towards a global quality framework for assistive technology service delivery

Assistive technology supports maintenance or improvement of an individual’s functioning and independence, though for people in need the access to assistive products is not always guaranteed. This paper presents a generic quality framework for assistive technology service delivery that can be used independent of the setting, context, legislative framework, or type of technology. Based on available literature and a series of discussions among the authors, a framework was developed. It consists of 7 general quality criteria and four indicators for each of these criteria. The criteria are: accessibility; competence; coordination; efficiency; flexibility; user centeredness, and infrastructure. This framework can be used at a micro level (processes around individual users), meso level (the service delivery scheme or programme) or at a macro level (the whole country). It aims to help identify in an easy way the main strengths and weaknesses of a system or process, and thus guide possible improvements. As a next step in the development of this quality framework the authors propose to organise a global consultancy process to obtain responses from stakeholders across the world and to plan a number of case studies in which the framework is applied to different service delivery systems and processes in different countries.

Participative innovation in smart urban lightning

The world is rapidly transforming. Economic, ecological and technological developments transcend existing boundaries and challenge the way we innovate. The challenge we face is to reinvent innovation as well, changing the way organisations and industries innovate and cooperate. Only with a new approach we can design a better future: an approach where stakeholders from government, organisations, companies and users participate in new ways of collaboration; an approach where solutions are realised that makes our society future-proof. Participatory innovation means that the innovation team changes: expanding beyond the boundaries of the own organisation. For organisations and companies, this is a huge step. Every partner must be willing to think and act beyond their own borders and participate in a joint effort. Participative innovation is a new way of working, where new challenges are encountered. In the field of urban lighting, this transformation is strongly felt. This paper will further explore the challenge and describe a rich case study where participative innovation is used to rethink, redesign and realise the solutions to transform urban lighting from functional lighting to improving social quality.

Collaborative approaches: studying horizontal and vertical working relations in schools and how they relate to collaborative-innovation practices

In Nordic countries, as well as in the Netherlands, schools have high school autonomy. In schools there are both horizontal and vertical working relations and all teachers and school principals within a school are expected to take responsibility for collaborative-innovation practices (CIP). In this paper, we describe a study investigating how both horizontal and vertical working relations relate to CIP. We used longitudinal questionnaire (2036 teachers, 157 schools) and interview data (53 teachers, 20 schools). These data were gathered in Dutch schools participating in the large-scale ‘LeerKRACHT’ program. The results show that teachers perceive horizontal and vertical factors to enhance CIP. Furthermore, especially school principals and coach-teachers seem to be able to strengthen horizontal and vertical factors which leads to more CIP. We discuss implications for research and schools in the Netherlands and beyond. Schools operate in demanding and rapidly changing environments. As a result, teachers and school principals are expected to continuously improve their school practices to maintain the quality of the education they provide. In literature on school development, change, and reform, there is an increasing emphasis on investigating how various educational interventions turn out. Some of these studies highlighted that interventions are sometimes an isolated activity of one teacher or a small group of teachers According to Vangrieken et al. in education, a strong-rooted culture of individualism, autonomy, and independence appears to be dominant. A ‘culture of collaboration’, however, has many advantages. This is also shown in research traditions of whole-school improvement. It can result in more ‘school democracy’ and more appropriate ideas and solutions for the challenges faced by schools. A growing number of schools have begun to initiate types of teacher collaboration, such as ‘professional learning communities’ and ‘data teams’. Such collaborations of teachers in schools can be called horizontal working relations. Researchers from Nordic countries for instance studied the horizontal forms of accountability and responsibility in schools. Consequently, international scholars have called for more ‘networked’ and ‘collaborative’ approaches. In the organizational literature, the notion of collaborative innovation is used for such approaches, which is characterized by both horizontal and vertical working relations. This notion fits within the broader field of school development research that approaches development as a collaborative process as well. Here both teachers’ working relations (horizontal) and working relations between teachers and school principals are studied (vertical). Studying both fits with the culture of The Netherlands and Nordic countries, which are found to be in the same cultural clusters, appreciating team-oriented and participative leadership, including horizontal and vertical working relations. However, in daily school practice it seems that breaking with the individualistic culture and changing to more collaborative-innovation practices is hard. We have an unique opportunity to study the relationship between horizontal and vertical working relations and the degree of collaborative-innovation practices (CIP). Since, in the Netherlands there is a large-scale program called LeerKRACHT that aims to stimulate CIP in schools (LeerKRACHT means “Learning force” and also “Teacher” in Dutch). The program expects from both teachers and school principals to collaborate and share resources, knowledge, and ideas and it thus asks for at least one manner of working together. The program is used by over a thousand schools in the Netherlands, and the data used in the current paper are gathered as part of a larger research project in which this program was evaluated. We study the degree of CIP in primary, secondary, and vocational schools with a mixed method approach both at the start and when working on collaborative-innovation practices in a structured way with the program ‘leerKRACHT’.