Purpose Due to the recent economic crisis, competition has considerably increased in the legal profession in the Netherlands. However, marketing in legal services is mostly in its infancy and value research in this context is scarce. We therefore used a contingency approach in exploring the origin of customer value and the association with loyal behaviour in legal services for small and medium enterprises (SMEs). Methodology Because professional services are effectively provided by means of a relationship, the emergence of value was studied in the interaction between lawyers and clients in an explorative way, by means of a case study: in-depth interviews with ten lawyers and ten SMEs led to provider and client perspectives on value driving in twenty-eight legal cases. The underlying research model was based on the Service logic for marketing (e.g. Grönroos and Voima, 2013), which proposes that interaction is conditional for the emergence of value. Findings We assumed that value could only derive from the interaction during the service encounter. Field findings however, confirmed that previous, current and anticipated service experiences influences value. Due to the credential character of legal services, antecedent recommendation of others and the track record of lawyers, for example, are also important value drivers. The relational value perspective appears to be insufficient in analysing the emergence of value in credence services, because value drivers outside the joint sphere help clients to reduce perceived purchase risks. Originality Our study enriches the limited literature and offers a more holistic understanding of the origin of value in credential contexts like legal services. Our findings agree not only with insights from the Service logic (e.g. Grönroos and Voima, 2013) but also from the Customer-dominant logic (e.g. Heinonen et al., 2013).
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This qualitative study describes the experiences of five patients with advanced cancer who participated in a guidedreading and discussion about selected literary texts. The intervention consisted of reading a selected story, after which eachpatient was interviewed, using the reading guide as a conversation template. The interviews were then thematically analyzed fortheir conceptual content using a template analysis.First experiences with our newly developed reading guide designed to support a structured reading of storiescontaining experiences of contingency suggest that it may help patients to express their own experiences of contingency andto reflect on these experiences.
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In two covariation bias experiments, we investigated whether socially anxious women overestimate the contingency between social events and signs of rejection and/or to underestimate the contingency between social events and approval. Participants were exposed to descriptions of ambiguous or negative social events, situations involving animals, and nature scenes that were randomly paired with disgusting, happy, and neutral faces. Socially anxious participants reported enhanced belongingness between ambiguous events and signs of rejection, together with reduced belongingness between negative events and approval. This contributes to previous findings suggesting that socially anxious individuals suffer from fear-confirming interpretive biases. There was no evidence for enhanced negative or reduced positive covariation bias in socially anxious individuals.
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Introductie van het lectoraat Futures Research & Trendwatching.
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In his latest book, Recursivity and Contingency (2019), the Hong Kong philosopher Yuk Hui argues that recursivity is not merely mechanical repetition. He is interested in “irregularity deviating from rules.” He develops what could be called a neovitalist position, which goes beyond the view, dominant in popular culture today, that there is life inside the robot (or soon will be). In the “organology” Hui proposes, a system mimics growth and variation inside its own technical realm. “Recursivity is characterised,” he writes, “by the looping movement of returning to itself in order to determine itself, while every movement is open to contingency, which in turn determines its singularity.”Following On the Existence of Digital Objects (2016) and The Question Concerning Technology in China: An Essay in Cosmotechnics (2017), Recursivity and Contingency is Yuk Hui’s third and by far most ambitious book. Divided into five chapters that deal with different eras and thinkers, it starts with Kant’s reflective judgement, which Hui sees as a precursor to recursivity. The book then moves on to Hegel’s reflective logic, which anticipates cybernetics. According to Hui’s organology (and that of Bernard Stiegler), science and technology should be understood as means for returning to life, as paths towards true pluralism, or “multiple cosmotechnics,” to use Hui’s own key concept from his earlier book.Our understanding of computational possibilities should not be limited to the “disruptive” technologies of Silicon Valley, oriented as they are towards short-term profits. Hui looks beyond this myopic view of technology. His foundational project is to dig into the philosophical foundations of today’s digitality, to examine the episteme that presents itself as a new form of totality (or as a “techno-subconsciousness,” as I have described it elsewhere). How can we think individuation in an age when the online self is surrounded by artificial stupidity and algorithmic exclusion in the name of ruthless profit maximization and state control? Is there a liberated self inside cybernetics?
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Bijlage 3 van Symposium Contingent handelen van docenten in het primair, voortgezet, middelbaar en hoger beroepsonderwijs In het middelbaar beroepsonderwijs wordt van docenten verwacht dat zij hun handelen continu afstemmen op de beroepskennis van studenten. Dit houdt in dat docenten de beroepskennis van studenten diagnosticeren en hier hun interventies zowel inhoudelijk als qua taalgebruik op aanpassen. In een casestudie is onderzocht hoe docenten van de opleiding Sport en Bewegen diagnosticeren en interveniëren. Er is een instrument ontwikkeld om contingent handelen van mbo-docenten in kaart te brengen. Voorlopige resultaten laten zien dat docenten beroepskennis van studenten nauwelijks expliciet diagnosticeren. Docenten geven aan dat dit te maken heeft met tijdsdruk en dat diagnosticeren vaak impliciet gebeurt.
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International Week workshop in Madrid over Sustainable Risk Leadership
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Numerous organizations have embarked on playful endeavors such as serious gaming (playing games with a learning/training purpose) and 'gamification' (applying game technology and principles to make existing practices more game-like). One could consequently theorize about the dawn of playful organizations, i.e. a type of organization that is culturally and structurally playful. This article offers a first step towards a playful organization theory. It specifically offers a conceptual framework of a playful organizational culture. Following a review of play theory as well as organization and management theory that was inspired by play, the author describes a playful organizational culture as encompassing contingency, opportunism, equivalence, instructiveness, meritocracy and conviviality as values. The framework offers leaders, managers and game/play designers opportunities to further develop playful endeavors for organizations. It also offers social scientists opportunities to further research the emergence and issues of playful organizations.
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Numerous organizations have embarked on playful endeavors such as serious gaming (playing games with a learning/training purpose) and 'gamification' (applying game technology and principles to make existing practices more game-like). One could consequently theorize about the dawn of playful organizations, i.e. a type of organization that is culturally and structurally playful. This article offers a first step towards a playful organization theory. It specifically offers a conceptual framework of a playful organizational culture. Following a review of play theory as well as organization and management theory that was inspired by play, the author describes a playful organizational culture as encompassing contingency, opportunism, equivalence, instructiveness, meritocracy and conviviality as values. The framework offers leaders, managers and game/play designers opportunities to further develop playful endeavors for organizations. It also offers social scientists opportunities to further research the emergence and issues of playful organizations.
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