This paper presents a new Value Adding Management (VAM) model that aims to support decision makers in identifying appropriate interventions in buildings, other facilities and services that add value to the organisation, to manage its implementation, and to measure the output and outcomes. The paper builds on value adding management theories and models that use the triplet input-throughput-output, a distinction between output, outcome and added value, and concepts, theories and data on the impact of interventions in corporate real estate and facility services, change management and performance measurement. Furthermore, input has been used from a cross-chapter analysis of a new book in which 23 authors from five different European countries present a state of the art of theory and research on 12 value parameters: satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility. The new VAM model follows the steps from the well-known Plan-Do-Check-Act cycle, which are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections. In order to be able to select appropriate interventions in the Plan-phase, this paper includes a typology of typical interventions in corporate real estate and facility services that may add value to the organisation. The Check-phase is supported by an overview of ways to measure the 12 value parameters and related Key Performance Indicators. The new Value Adding Management model connects Corporate Real Estate Management (CREM) and Facilities Management (FM) with general business management in order to align CREM/FM interventions to the organizational context and organizational objectives. The VAM model opens the black box of input-throughput-output-outcome and is action oriented due to the connection to various management and measurement tools.
MULTIFILE
Case study over de implementatie van een activiteitgerelateerd werkplekconcept bij GasTerra in het boek Corporate Real Estate Asset Management (2e editie).
LINK
Lectorale Rede. Een op waarden gebaseerde vastgoedstrategie stelt de onderneming in staat een competitieve strategie aan te gaan.De rode draad in het curriculum vitae van Jan Veuger (1966) is strategisch management van (maatschappelijk) vastgoed in het bedrijfsleven en de corporatiesector. Jan ronde zijn studie Master of Real Estate (MRE) in 2006 af op een onderzoek over governance van een woningcorporatie en samenhang van (kwaliteits)instrumenten. Hij is daarmee onderscheiden als beste student MRE in 2006. Jan is directeur van CORPORATE © Real Estate management, lector Maatschappelijk Vastgoed Kenniscentrum NoorderRuimte Hanzehogeschool Groningen, lid Committee of quality certificates (CKV) bij Kwaliteitscentrum Woningcorporaties Huursector (KWH), toezichthouder bij vier verschillende regionale maatschappelijke organisaties (130 tot 2000 werknemers) op het gebied van onderwijs, jeugd- en ouderenzorg. Verder is Jan visitator, voorzitter stichting Kwaliteit Ontwikkeling Verbetering Onderhoudsbedrijven Nederland (KOVON), Fellow of the Royal Institution of Chartered Surveyors (RICS), auteur van 7 boek(del)en, 33 artikelen, 4 syllabi en 49 (onderzoeks)rapporten.
