Humanising the ‘dungeons’ of the bank
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The anatomy of a personal service
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The digital skills divide: evidence from the European tourism industry
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De toekomst van Customer Experience
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Investigating the emergence of customer orientation by analyzing a co-creation servitization project between a Dutch supplier and a German customer.
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Innovativeness to enlarge digital readiness
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Radio Dabanga
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E-Procurement as Digital Collaboration in an Integrated Coalition Limited by EU Regulation
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Mastering Meaningful Customer Connections
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