In the last decade, organizations have re-engineered their business processes and started using standard software solutions. Integration of structured data in relational databases has improved documentation of business transactions and increased data quality. But almost 90% of the information cannot be integrated in relational data bases. This amount of ‘unstructured’ information is exploding within the Enterprise 2.0. The use of social media tools to enhance collaboration, creates corporate blogs, wikis, forums, and other types of unstructured information. Structured and unstructured information are records, meant and used as evidence for policies, decisions, products, actions and transactions. Most stakeholders are making increasing demands for the trustworthiness of records for accountability reasons. In this age of evolving social media use, organizational chains, inter-organizational data warehouses and cloud computing, it is crucial for the Enterprise 2.0. that its policies, decisions, products, actions and transactions can be reliably reconstructed in context. Digital Archiving is a necessity for the Enterprise 2.0.: the reconstruction of the past depends on records and their meta data. Blogs, wikis, forums, etc., used for collaboration within the business processes of the organization, need to be documented for reconstruction in the future. Digital Archiving is a combination of three mechanisms: enterprise records management, organizational memory and records auditing. These mechanisms ensure that a digitized organization as the Enterprise 2.0. has a documented understanding of its past. In that way, it improves organizational accountability.
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Dit artikel beschrijft onderzoek naar de rol die Enterprise Architectuur kan hebben bij het verduurzamen van een organisatie van hoger onderwijs. Hierbij zijn de volgende producten opgeleverd: - Een overzicht van relevante literatuur met betrekking tot Enterprise Architectuur en Duurzaamheid. - Een overzicht van de rol die Enterprise Architectuur speelt in geselecteerde organisaties en instellingen voor Hoger Onderwijs. - Een validatie van de beschreven ‘best practices’. - Lesmateriaal over de rol van Enterprise Architectuur en Duurzaamheid. Uit het onderzoek blijkt dat de rol van Enterprise Architectuur bij het behalen van duurzaamheidsdoelstellingen op dit ogenblik nog gering is. Wel zien de geïnterviewde architecten en duurzaamheidscoördinatoren op termijn een grotere rol weggelegd voor Enterprise Architectuur.
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Business Rule Management (BRM) is a means to make decision-making within organizations explicit and manageable. BRM functions within the context of an Enterprise Architecture (EA). The aim of EA is to enable the organization to achieve its strategic goals. Ideally, BRM and EA should be well aligned. This paper explores through study of case study documentation the BRM design choices that relate to EA and hence might influence the organizations ability to achieve a digital business strategy. We translate this exploration into five propositions relating BRM design choices to EA characteristics.
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De oud-directeur van Hewlett Packard, Lew Platt, wist vorige eeuw al te vertellen dat de meest succesvolle bedrijven in de 21e eeuw precies die bedrijven zijn die er het best in gaan slagen om gestructureerd vast te leggen wat hun werknemers weten. Waar Platt op doelde was een instrument dat in vele sectoren lange tijd werd ondergewaardeerd, maar inmiddels van enorme importantie is: kennismanagement. Anno 2006 is kennismanagement simpelweg een noodzakelijk instrument om te kunnen overleven in het - relatief gezien - nog maar net begonnen informatietijdperk. Iedere organisatie, klein of groot, is immers in sterke mate afhankelijk van kennis in hoofden van medewerkers, van hun opgedane ervaringen en van de informatie zoals door hen vastgelegd in documenten en informatiesystemen.
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In 2017, I introduced a new theoretical framework in Archival Science, that of the ‘Archive–as–Is’. This framework proposes a theoretical foundation for Enterprise Information Management (EIM) in World 2.0, the virtual, interactive, and hyper connected platform that is developing around us. This framework should allow EIM to end the existing ‘information chaos’, to computerize information management, to improve the organizational ability to reach business objectives, and to define business strategies. The concepts of records and archives are crucial for those endeavours. The framework of the ‘Archive–as–Is’ is an organization–oriented archival theory, consisting of five components, namely: [1] four dimensions of information, [2] two archival principles, [3] five requirements of information accessibility, [4] the information value chain; and [5] organizational behaviour. In this paper, the subject of research is component 5 of the framework: organizational behaviour. Behaviour of employees (including archivists) is one of the most complicated aspects within organizations when creating, processing, managing, and preserving information, records, and archives. There is an almost universal ‘sound of silence’ in scholarly literature from archival and information studies although this subject and its effects on information management are studied extensively in many other disciplines, like psychology, sociology, anthropology, and organization science. In this paper, I want to study how and why employees behave as they do when they are working with records and archives and how EIM is influenced by this behaviour.
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With the development of Enterprise Architecture (EA) as a discipline, measuring and understanding its value for business and IT has become relevant. In this paper a framework for categorizing the benefits of EA, the Enterprise Architecture Value Framework (EAVF), is presented and based on this framework, a measurability maturity scale is introduced. In the EAVF the value aspects of EA are expressed using the four perspectives of the Balanced Scorecard with regard to the development of these aspects over time, defining sixteen key areas in which EA may provide value. In its current form the framework can support architects and researchers in describing and categorizing the benefits of EA. As part of our ongoing research on the value of EA, two pilots using the framework have been carried out at large financial institutions. These pilots illustrate how to use the EAVF as a tool in measuring the benefits of EA
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1e alinea column: Een van de simpele redenen dat we zoveel meningen, inzichten en dus vaak verwarring rond de impact van internet voorbij zien komen, is heel simpel dat we, in ieder geval in Nederland, zo veel verschillende begrippen gebruiken voor het zelfde. Dat is heel begrijpelijk maar tegelijkertijd jammer, omdat volgens mij vaak om die reden samenwerkingen niet tot stand komen en verbanden niet zichtbaar worden.
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This paper has the objective of finding a viable theoretical foundation for Enterprise Information Management (EIM) in World 2.0. The framework of the “Archive-as-Is” is an organization-oriented archival theory. The framework is a declarative model for understanding the archive “as is”, how it has been designed, constructed, processed, manipulated, and managed, and how it has “grown” to be the archive that the organization that generated it, wanted it to be. From the moment of their creation, archives are distortions of reality, only presenting biased images of the past due to the way organizations (and the people) “behave”. Contextualizing (by archivists) will be crucial to “correct” that distortion as much as is possible. The challenge in World 2.0 is to ensure that the organizational archive can be used as a “trusted” resource and be managed in such a way that an organization can survive the challenges of World 2.0. The theoretical framework of the “Archive-as-Is” may be the model that could be used to realize just that.--Spanish:Este trabajo tiene como objetivo encontrar una base teórica viable para la gestión de la información empresarial (EIM) en un Mundo 2.0. El entorno “Archive-as-Is” es una teoría archivística dirigida a la organización. Es un modelo para entender el archivo "tal cual", cómo se diseñó, construyó, procesó, manipuló y administró, y cómo "creció" para constituir el archivo que la organización que lo generó quería que fuera. Desde el momento de su creación, los archivos son distorsiones de la realidad, solo presentan imágenes sesgadas del pasado debido a la forma en que las organizaciones (y las personas) se "comportan". La contextualización (de los archiveros) será crucial para "corregir" la distorsión. El desafío es garantizar que el archivo se pueda utilizar como un recurso “confiable” y se administre de tal manera que una organización pueda sobrevivir a los desafíos de Mundo 2.0. El marco de actuación del "Archive-as-Is" podría utilizarse para conseguirlo.
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The adoption of social media (web 2.0) in the e-marketing strategy of small and medium enterprises (SMEs) is not yet researched much. Research findings in bigger companies in the USA, Europe and the Netherlands suggest that the issue is high on the think list of marketers and entrepreneurs. But what are the drivers and barriers for small and medium enterprises to make, execute, and further develop their strategy on social media? This paper places the perceptions and actions of 10 SMEs in the Netherlands in the Stages of Growth for e-Business model (SOG-e model) which focuses on e-business maturity. Findings are that general expectations and customer wishes are important drivers and that, besides time and money, the fear of negative comments on the Internet are important barriers.
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In dit boek vindt u een beknopte weergave van de ideeën en plannen behorende bij de eerste twee lectoraten van het Kenniscentrum voor Procesinnovatie. In het eerste deel behandelt lector Extended Enterprise Studies Johan Versendaal het concept van de extended enterprise en belangrijke aandachtsgebieden daarbij zoals inkoopvolwassenheid, procesdenken, en e-business ontwikkelingen. Het succes van een extended enterprise is voor een groot deel afhankelijk van de kwaliteit van de architectuur en architecten die de bedrijfsvoering ondersteunen. Dit is dan ook het thema van het tweede deel van dit boek. Hierin neemt lector Architectuur voor Digitale Informatiesystemen Wiebe Wiersema u mee op een tocht die gaat van de opkomst van architectuur tot de knelpunten die zich voordoen binnen het hedendaagse informaticaonderwijs
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