Purpose: The objective of this paper is to examine the continuing debate over the nature, scope and definition of facilities management and the implications of FM practice in the field of outsourcing for the development of the field and the profession. Design/methodology/approach: The paper offers both a conceptual review of key issues in the definition of facilities management and a critique of these definitions in the context of the popular identity of facilities management as a means of generating cost savings through outsourcing. Findings: The discussion asserts that, perhaps contrary to the many published doubts expressed over the possibility of achieving consensus on the scope of facilities management, an emerging and broadly consensual model of facilities management can be discerned. This model, it is suggested, is inhibited from further development primarily because of a lack of leadership in the professional and academic communities together with a preoccupation by necessity of the FM profession with operational imperatives. Originality/value: The paper, through synthesis and critique, offers a variant perspective on the debate about the nature of facilities management.
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Purpose – This paper aims to develop an understanding of the potential for application of facilities management concepts and principles in the context of the “zoo sector”. Design/methodology/approach – The paper is a conceptual one and begins with a narrative designed to provide sufficient background to understanding key issues relevant to the practice of facilities management in zoological and similar institutions, including the implications of conservational/scientific and display imperatives of zoological facilities for facilities management. We then consider how these issues can be worked through in the context of four broad dimensions of facilities management: strategies for the management of stakeholder behaviour (non-human animals, personnel and visitors); building and environmental design (including space usage); safety, security and health; and “miscellaneous” services. The paper concludes by providing a provisional framework for further research into facilities management in the zoo sector. Findings – As a conceptual paper, there are no empirical findings. Conceptually, the paper offers an initial and simple framework for interpreting the possible application of facilities management in zoological and related facilities. Originality/value – In a search of the two principal journals in the field of facilities management, nothing could be found of direct relevance to the management of facilities in zoological and similar organizations. This paper is thus a singular contribution to the field. Conceptually, the authors attribute neglect of the topic to the distinctive traditions in the study of facilities management, which, at the risk of caricature, emphasise either the pre-eminence of a building and building services approach to facilities management, or an approach which is almost exclusively focused on the “human” dimensions to the discipline.
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Purpose This paper aims to identify antecedents that influence perceived cleanliness by consulting experts and end-users in the field of facilities management (facility service providers, clients of facility service providers and consultants). Business models were evaluated to understand why some antecedents are adopted by practitioners and others are not. Design/methodology/approach A qualitative study, with end-users (n = 7) and experts (n = 24) in the field of facilities management, was carried out to identify antecedents of perceived cleanliness. Following the Delphi approach, different research methods including interviews, group discussions and surveys were applied. Findings Actual cleanliness, cleaning staff behaviour and the appearance of the environment were identified as the three main antecedents of perceived cleanliness. Client organisations tend to have a stronger focus on antecedents that are not related to the cleaning process compared to facility service providers. Practical implications More (visible) cleaning, maintenance, toilets, scent, architecture and use of materials offer interesting starting points for practitioners to positively influence perceived cleanliness. These antecedents may also be used for the development of a standard for perceived cleanliness. Originality/value A basis was created for the development of an instrument that measures perceived cleanliness and includes antecedents that are typically not included in most of the current standards of actual cleanliness (e.g. NEN 2075, ISSA).
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Background and aim – Palliative care consists of a multitude of factors, such as psychological and spiritual, in addition to or integrated with nursing and facility management. Stewart, Teno, Patrick, & Lynn (1999) have developed a framework that helps understand how structure and process affect the quality of dying. Exploration of the environment of patients in palliative care in hospices, nursing homes, and hospitals by mapping social-spatial experiences to advance the quality of dying will add to the body of knowledge.Methods / Methodology – 57 Employees, volunteers, supervisors, patients, and family were interviewed semi-structured by 7 bachelor thesis students on facilities in Dutch palliative care, after which secondary analysis was performed by one of the authors.Results – Respondents pointed out the importance of spaces and services for spirituality, and indicated that they feel that a sense of control over facilities is important. Connections have been found between spirituality and facilities, and differences between types of roles and types of accommodation. The study illustrates important elements of facilities, such as domestic furniture or decoration, and to the role of spirituality.Originality – Across the field of palliative care in the North of the Netherlands, bachelor thesis students have interviewed staff, volunteers, patients, and family about an interrelated multitude of aspects, including spaces, services, and spirituality.Practical or social implications – Application of findings can potentially contribute to improved alignment of facilities with the needs of patients and their loved ones in palliative care. Differences in opinions of the different groups require further investigation.
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Breastfeeding has important long-term health consequences, not only for infants, but also for mothers. Researchers have calculated that scaling up breastfeeding could annually prevent 823,000 child deaths and 20,000 breast cancer deaths worldwide. Because of the important effects of breastfeeding, the World Health Organization advises mothers to breastfeed for minimally 2 years. However, breastfeeding rates are low, especially in the western parts of the world. One of the most important reasons to discontinue breastfeeding is the often-difficult combination of breastfeeding and work. Research shows that many mothers don’t have access to a suitable space to express milk at work. For FM professionals it is crucial to realize that the availability of breastfeeding facilities is important for organizations too. Breastfeeding improves the health and well-being of infants and mothers, which leads to reduced sick leave and health care costs. Moreover, breastfeeding support at work can lead to higher job satisfaction, a better work-life balance, and can reduce staff turnover. Therefore, offering good breastfeeding facilities creates a win-win situation, benefitting mothers, babies, and organizations. Facility managers are in a unique position to secure a healthier work environment that makes combining work and breastfeeding easy and feasible. FM can make a change!
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Long-term care facilities are currently installing dynamic lighting systems with the aim to improve the well-being and behaviour of residents with dementia. The aim of this study was to investigate the implementation of dynamic lighting systems from the perspective of stakeholders and the performance of the technology. Therefore, a questionnaire survey was conducted with the management and care professionals of six care facilities. Moreover, light measurements were conducted in order to describe the exposure of residents to lighting. The results showed that the main reason for purchasing dynamic lighting systems lied in the assumption that the well-being and day/night rhythmicity of residents could be improved. The majority of care professionals were not aware of the reasons why dynamic lighting systems were installed. Despite positive subjective ratings of the dynamic lighting systems, no data were collected by the organizations to evaluate the effectiveness of the lighting. Although the care professionals stated that they did not see any large positive effects of the dynamic lighting systems on the residents and their own work situation, the majority appreciated the dynamic lighting systems more than the old situation. The light values measured in the care facilities did not exceed the minimum threshold values reported in the literature. Therefore, it seems illogical that the dynamic lighting systems installed in the researched care facilities will have any positive health effects.
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Je bent jong en je studeert Facility Management. Maar hoe krijg je grip op het veelkleurige facilitaire werkveld als je met een studie FM start? Dat doe je sinds 2012 aan de hand van het Basisboek Facility Management van FM-goeroe Bernard Drion en omdenker Hester van Sprang. Anno 2020 ligt een derde herziene druk klaar voor eerstejaarsstudenten. Alle reden om dit boek te recenseren.
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Background and aim ʹ Many countries signed the Paris Agreement to mitigate global average temperature rise. In this context, Dutch government decided to realize a reduction of 50% using resources and raw materials in 2030. This paper explores how practice-based research into facility operations can contribute to this aim. Methods / Methodology ʹ Practice-based research which includes direct observations, desk research, and participatory action research. Results ʹ This explorative research presents principles and suggestions for facility managers and procurement managers on how they can embed sustainable materials management in the organisation and how to take control of waste. The proposed suggestions are derived from practice-based research and presented as topics of attention for facility professionals. Originality ʹ Within education of Dutch universities of applied sciences and daily professional facility practices, the phenomenon of materials management is underexposed. To contribute to the national and international climate objectives, (future) facility professionals need better support to reduce waste. Bachelor students were involved throughout this research. This approach gave refreshing insights into waste at the end of the supply chain (control separation units) that can improve informed decisionmaking at the beginning of the supply chain. Practical or social implications ʹ Facility management professionals have an important role to play in the mitigation of global average temperature rise, because of their leading role in procurement, service operations, and materials management. However, they struggle to find sustainable solutions. This paper seeks to inspire professionals with interventions that have proven effectiveness on the reduction of waste. Type of paper ʹ Short research paper.
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This article provides a brief overview of the history and development of facility management research in the Netherlands and indicates future directions. Facility management as a profession has developed from single service to multi-services and integral services over the past 15 years.
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Most people live in cities and work in offices, two contexts offering many lifestyle-related and environmental health risks. To advance their health, an analogy between urban design and facility design is introduced to explore whether health-directed design interventions in cities and facilities are related and to look for applicable cross-overs and opportunities to develop the facility management (FM) profession on the urban level.The principles of abductive reasoning as a first phase of scientific investigation were followed, by introducing a new idea and attentively observing phenomena in the communities of facility management and urban design. The method was desk research, in the context of discovery.Many possible cross-overs exist which offer opportunities for urban planners and facility managers to reinforce each other, and interesting market opportunities for the further development of urban FM. However, more systematic research is needed on efficacious and effective interventions. Furthermore, experiences and capacities of the FM sector should be unlocked and applied within a city context, as the knowledge and experiences of facility managers and urban planners can create synergy.The findings are directly applicable to facility and urban design practices, and to FM education by involving students in city design practices.Cross-overs between facilities and cities are new and can inspire both facility managers and urban planners to work together more closely for the benefit of citizens and employees.
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