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Teaching urban facility management, global citizenship and livability

This paper aims to explain the influence of facility design on urban quality of life from an educational perspective. The outcome of this paper is to determine the influence of facility management (FM) on the quality of life of citizens in the city of The Hague by actively using a facility design to positively influence the livability.

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Artikel student Facility Management

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Design, Build, Finance, Maintain, Operate

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Can facility management contribute to study success?

Purpose– The present paper aims to explore to what extent the quality of facility services can be related to the differences in educational achievements in higher education.Design/methodology/approach - This paper is based on the first preliminary analyses of a national online survey among 1,752 lecturers of 18 Dutch Universities of Applied Sciences. Via explorative desk research, additional data were gathered regarding the educational achievements, size and religious identity of the institutions. Exploratory factor analysis and multiple regressionwere used to test the propositions.Findings – The results seem to indicate that the perceived quality of facility services that are education-related and provide personal comfort to teachers have a positive relationship with study success. Layout, fitting out, and general facility services show no statistically significant relationship with study success, whereas (traditional) workplaces have a negative relationship. Also, we found that the size of the education institution strongly negatively relates to studysuccess, and institutions with a Christian identity outperform non-Christian institutions.Practical implications– These preliminary research findings suggest that a prime consideration in learning space design is the facilitation of social interaction, creating a (virtual) small-scale learning environment in large institutions.Originality/value - This paper suggests that facility services can assist the quality of higher education.

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Interactive facility management, design and planning

Societal developments show that future demands for visualization can be expected to grow. In many areas of organized human activities organizations may turn away from textual and numerical flatlands, and rely on the convenient and multidimensional digital worlds. Virtual worlds for facility management, design, and planning are no exception, it has an enormous potential to help organizations finding the right spaces that fit the human activities they perform. However, a major take-up of virtual worlds in this context allowing a comparison between present and future, is yet to come. Perhaps such applications, interweaving virtual and real worlds in order to design better facilities are at its beginning stages. One thing is clear: sophisticated applications may have remained absent until today, but it will come to us. Digital worlds start to normalize and the design of organizational spaces can benefit from that development. In this current article the effects of the proposed integrationof visualization with facilities were studied in a case study design. It was assessed whether the participants would actually change the design, without data on the organizational performance, and to what extent this affected staff satisfaction. This study however showed no design changes and no statistically significant changes in the affective responses ofparticipants between pre-test and post-test stages. However, in this current case the sample size may have been too small for generalization purposes. The connection of virtualworlds with organizational data, which were not applied in this current case but were in fact applied in our earlier studies, may be vital for the efficacy of interactive facility management, design, and planning. It is concluded that data on organizational performance serve as a linking pin between facility management and virtual worlds. Interaction can thus be improved by using organizational data as ‘subtitles’ which stimulate a more active use of the visualization.

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People 7

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Emma Zijlstra

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Jelmer Weijschede

Senior Lecturer and Researcher

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Marina Brinkman - Staneva

Educational Innovation Catalyst and Researcher, Education, Research & Information Management

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Stefan Lechner

Projects 10

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DIGIREAL – DIGITAL REALITIES FOR SMART INDUSTRIES

The IMPULS-2020 project DIGIREAL (BUas, 2021) aims to significantly strengthen BUAS’ Research and Development (R&D) on Digital Realities for the benefit of innovation in our sectoral industries. The project will furthermore help BUas to position itself in the emerging innovation ecosystems on Human Interaction, AI and Interactive Technologies. The pandemic has had a tremendous negative impact on BUas industrial sectors of research: Tourism, Leisure and Events, Hospitality and Facility, Built Environment and Logistics. Our partner industries are in great need of innovative responses to the crises. Data, AI combined with Interactive and Immersive Technologies (Games, VR/AR) can provide a partial solution, in line with the key-enabling technologies of the Smart Industry agenda. DIGIREAL builds upon our well-established expertise and capacity in entertainment and serious games and digital media (VR/AR). It furthermore strengthens our initial plans to venture into Data and Applied AI. Digital Realities offer great opportunities for sectoral industry research and innovation, such as experience measurement in Leisure and Hospitality, data-driven decision-making for (sustainable) tourism, geo-data simulations for Logistics and Digital Twins for Spatial Planning. Although BUas already has successful R&D projects in these areas, the synergy can and should significantly be improved. We propose a coherent one-year Impuls funded package to develop (in 2021): 1. A multi-year R&D program on Digital Realities, that leads to, 2. Strategic R&D proposals, in particular a SPRONG/sleuteltechnologie proposal; 3. Partnerships in the regional and national innovation ecosystem, in particular Mind Labs and Data Development Lab (DDL); 4. A shared Digital Realities Lab infrastructure, in particular hardware/software/peopleware for Augmented and Mixed Reality; 5. Leadership, support and operational capacity to achieve and support the above. The proposal presents a work program and management structure, with external partners in an advisory role.

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Immersive Sustainable Food Experience Design

Our world is changing rapidly as a result of societal and technological developments that create new opportunities and challenges. Extended Realities (XR) could provide solutions for the problems the world is facing. In this project we apply these novel solutions in food and hospitality. It aims to tackle fundamental questions on how to stimulate a healthy and vital society that is based on a sustainable and innovative economy. This project aims to answer the question: How can Extended Reality (XR) technologies be integrated in the design of immersive food experiences to stimulate sustainable consumption behavior? A multidisciplinary approach, that has demonstrated its strength in the creative industry, will be applied in the hospitality and food sector. The project investigates implications and design considerations for immersion through XR technology that can stimulate sustainable consumption behavior. Based on XR prototypes, physiological data will be collected using biometric measuring devices in combination with self-reports. The effect of stimuli on sustainable consumption behavior during the immersive experience will be tested to introduce XR implementations that can motivate long-term behavioral change in food consumption. The results of the project contribute towards developing innovations in the hospitality sector that can tackle global societal challenges by exploiting the impact of new technology and understanding of consumer behavior to promote a healthy lifestyle and economy. Next to academic publications and conference contributions, the project will develop a handbook for hospitality professionals. It will outline steps and design criteria for the implementation of XR technologies to create immersive experiences that can stimulate sustainable consumption behavior. The knowledge generated in the project will contribute to the development of the curriculum at the Academy for Hotel and Facility at Breda University of Applied Sciences by introducing a technology-driven experience design approach for the course Sustainable Strategic Business Design.

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Innovatiewerkplaats Campus Design

De innovatiewerkplaats Campus Design (CD) richt zich op de duurzame ontwikkeling (SDG) van de campus door middel van praktijkgerichte oplossingen en onderzoek. Vanuit het lectoraat Facility Management van de Hanze, werkt CD samen met kennis- en onderwijsinstellingen, overheden en het bedrijfsleven, bijvoorbeeld om de kwaliteit, gastvrijheid en inclusiviteit te verbeteren zodat iedereen zich welkom voelt op de campus. CD streeft naar een betere aansluiting tussen de ruimte en organisatie op de campus; ook de vergroening en biodiversiteit rekenen we daartoe. Dit doen we door praktijkvragen van onderwijsinstellingen en het bedrijfsleven te koppelen aan praktijkgericht onderzoek van onze senior-onderzoekers, onderzoekers, docenten en studenten, onder meer in architectuur, facility management, gastvrijheid, kunsten en vastgoed. Onze multidisciplinaire aanpak is zeer actiegericht; we willen de campuspraktijk écht veranderen en laten zien dat het betaalbaar is én werkt. We zorgen er dus voor dat oplossingen niet alleen theoretisch en empirisch uitstekend onderbouwd zijn, maar vooral ook praktisch toepasbaar en bewijsbaar beter. Door de goede samenwerking met onze partners, genereert CD oplossingen die onderwijsinstellingen inspireren en hen helpen de SDG te implementeren.

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Optimizing the effects of vacations on quality of life

Vacation travel is an essential ingredient in quality of life. However, the contriubtion of vacations to quality of life could be improved in two ways: by optimizing the decisions people make when planning and undertaking their vacations, and by travel industry testing and implementing––based on evidence––innovative experience products which touch customers' emotions. Secondary analysis of two longitudinal panel datasets will address the impact of people's decisions in planning and undertaking their vacations, on their quality of life. Field experiments in cooperation with travel industry partners will address the effects of innovative experience products, such as apps designed to help vacationers meet fellow travelers, or personalized memory books designed to help people relive their vacations after return home. Experience data in these field experiments will be collected using technology of the Breda University of Applied Sciences' Experience Measurement Lab, a unique facility for measuring emotions continuously from research participants' body and mind. Thus, the project will contribute to general understanding of quality of life, will feed valuable knowledge about experience design, measurement, and implementation to the Dutch travel industry, and will support the Breda University of Applied Sciences' key research theme of Designing, Measuring, and Managing Experiences. Inspiring examples from the project will reinforce research methods courses in the academic Bachelor of Science in Tourism, the HBO Master in Tourism Destination Management, and the academic Master of Science in Leisure Studies. Wearable emotion measurement from the field experiment will be a cornerstone of the fourth-year HBO-bachelor module Business Intelligence, where students will conduct their own research projects on experience measurement using consumer wearables, based on knowledge from this postdoc project. Finally, a number of methodological and content questions within the project will serve as suitable thesis assignments for graduation students in the above educational tracks.

Finished

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Ph.D.-project 'Examining in-class activities to facilitate academic achievement in higher education: a framework for optimal indoor environmental conditions'

Examining in-class activities to facilitate academic achievement in higher educationThere is an increasing interest in how to create an effective and comfortable indoor environment for lecturers and students in higher education. To achieve evidence-based improvements in the indoor environmental quality (IEQ) of higher education learning environments, this research aimed to gain new knowledge for creating optimal indoor environmental conditions that best facilitate in-class activities, i.e. teaching and learning, and foster academic achievement. The academic performance of lecturers and students is subdivided into short-term academic performance, for example, during a lecture and long-term academic performance, during an academic course or year, for example. First, a systematic literature review was conducted to reveal the effect of indoor environmental quality in classrooms in higher education on the quality of teaching, the quality of learning, and students’ academic achievement. With the information gathered on the applied methods during the literature review, a systematic approach was developed and validated to capture the effect of the IEQ on the main outcomes. This approach enables research that aims to examine the effect of all four IEQ parameters, indoor air quality, thermal conditions, lighting conditions, and acoustic conditions on students’ perceptions, responses, and short-term academic performance in the context of higher education classrooms. Next, a field experiment was conducted, applying the validated systematic approach, to explore the effect of multiple indoor environmental parameters on students and their short-term academic performance in higher education. Finally, a qualitative case study gathered lecturers’ and students’ perceptions related to the IEQ. Furthermore, how these users interact with the environment to maintain an acceptable IEQ was studied.During the systematic literature review, multiple scientific databases were searched to identify relevant scientific evidence. After the screening process, 21 publications were included. The collected evidence showed that IEQ can contribute positively to students’ academic achievement. However, it can also affect the performance of students negatively, even if the IEQ meets current standards for classrooms’ IEQ conditions. Not one optimal IEQ was identified after studying the evidence. Indoor environmental conditions in which students perform at their best differ and are task depended, indicating that classrooms should facilitate multiple indoor environmental conditions. Furthermore, the evidence provides practical information for improving the design of experimental studies, helps researchers in identifying relevant parameters, and lists methods to examine the influence of the IEQ on users.The measurement methods deduced from the included studies of the literature review, were used for the development of a systematic approach measuring classroom IEQ and students’ perceived IEQ, internal responses, and short-term academic performance. This approach allowed studying the effect of multiple IEQ parameters simultaneously and was tested in a pilot study during a regular academic course. The perceptions, internal responses, and short-term academic performance of participating students were measured. The results show associations between natural variations of the IEQ and students’ perceptions. These perceptions were associated with their physiological and cognitive responses. Furthermore, students’ perceived cognitive responses were associated with their short-term academic performance. These observed associations confirm the construct validity of the composed systematic approach. This systematic approach was then applied in a field experiment, to explore the effect of multiple indoor environmental parameters on students and their short-term academic performance in higher education. A field study, with a between-groups experimental design, was conducted during a regular academic course in 2020-2021 to analyze the effect of different acoustic, lighting, and indoor air quality (IAQ) conditions. First, the reverberation time was manipulated to 0.4 s in the intervention condition (control condition 0.6 s). Second, the horizontal illuminance level was raised from 500 to 750 lx in the intervention condition (control condition 500 lx). These conditions correspond with quality class A (intervention condition) and B (control condition), specified in Dutch IEQ guidelines for school buildings (2015). Third, the IAQ, which was ~1100 ppm carbon dioxide (CO2), as a proxy for IAQ, was improved to CO2 concentrations under 800 ppm, meeting quality class A in both conditions. Students’ perceptions were measured during seven campaigns with a questionnaire; their actual cognitive and short-term academic performances were evaluated with validated tests and an academic test, composed by the lecturer, as a subject-matter-expert on the taught topic, covered subjects discussed during the lecture. From 201 students 527 responses were collected and analyzed. A reduced RT in combination with raised HI improved students’ perceptions of the lighting environment, internal responses, and quality of learning. However, this experimental condition negatively influenced students’ ability to solve problems, while students' content-related test scores were not influenced. This shows that although quality class A conditions for RT and HI improved students’ perceptions, it did not influence their short-term academic performance. Furthermore, the benefits of reduced RT in combination with raised HI were not observed in improved IAQ conditions. Whether the sequential order of the experimental conditions is relevant in inducing these effects and/or whether improving two parameters is already beneficial, is unknownFinally, a qualitative case study explored lecturers’ and students’ perceptions of the IEQ of classrooms, which are suitable to give tutorials with a maximum capacity of about 30 students. Furthermore, how lecturers and students interact with this indoor environment to maintain an acceptable IEQ was examined. Eleven lecturers of the Hanze University of Applied Sciences (UAS), located in the northern part of the Netherlands, and twenty-four of its students participated in three focus group discussions. The findings show that lecturers and students experience poor thermal, lighting, acoustic, and IAQ conditions which may influence teaching and learning performance. Furthermore, maintaining acceptable thermal and IAQ conditions was difficult for lecturers as opening windows or doors caused noise disturbances. In uncomfortable conditions, lecturers may decide to pause earlier or shorten a lecture. When students experienced discomfort, it may affect their ability to concentrate, their emotional status, and their quality of learning. Acceptable air and thermal conditions in classrooms will mitigate the need to open windows and doors. This allows lecturers to keep doors and windows closed, combining better classroom conditions with neither noise disturbances nor related distractions. Designers and engineers should take these end users’ perceptions into account, often monitored by facility management (FM), during the renovation or construction of university buildings to achieve optimal IEQ conditions in higher education classrooms.The results of these four studies indicate that there is not a one-size fits all indoor environmental quality to facilitate optimal in-class activities. Classrooms’ thermal environment should be effectively controlled with the option of a local (manual) intervention. Classrooms’ lighting conditions should also be adjustable, both in light color and light intensity. This enables lecturers to adjust the indoor environment to facilitate in-class activities optimally. Lecturers must be informed by the building operator, for example, professionals of the Facility Department, how to change classrooms’ IEQ settings. And this may differ per classroom because each building, in which the classroom is located, is operated differently apart from the classroom location in the building, exposure to the environment, and its use. The knowledge that has come available from this study, shows that optimal indoor environmental conditions can positively influence lecturers’ and students’ comfort, health, emotional balance, and performance. These outcomes have the capacity to contribute to an improved school climate and thus academic achievement.

Finished

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Ph.D.-project 'How can architecture contribute to the quality of life of intellectually impaired people and possibly autism showing challenging behaviour'

(Bijna) iedereen woont. Iedereen wil zich fijn voelen in zijn of haar thuis. Ook mensen met een verstandelijke beperking en moeilijk verstaanbaar gedrag willen dat. Moeilijk verstaanbaar gedrag betekent dat mensen soms agressief zijn naar zichzelf, anderen en spullen. Ze maken soms in hun omgeving spullen kapot. Dit doen ze bijvoorbeeld omdat ze gefrustreerd zijn, bang of omdat ze schrikken. Ze kunnen namelijk moeilijk vertellen wat zij belangrijk vinden om zich fijn te voelen. Daarom is het belangrijk om daar onderzoek naar te doen. Kan architectuur helpen? Architecten zijn de mensen die een gebouw ontwerpen. Zij bedenken hoe het gebouw eruit moet zien van binnen en van buiten. Zij bedenken bijvoorbeeld hoe een woning wordt ingedeeld en waar het licht vandaan komt. Daarvoor moeten ze goed weten voor wie ze het huis ontwerpen en wat de nieuwe bewoners nodig hebben. Wij willen graag dat architecten begrijpen wat mensen met moeilijk verstaanbaar gedrag nodig hebben om zich fijn te voelen. We willen onderzoeken hoe architectuur een bijdrage kan leveren dat zij zo fijn mogelijk kunnen wonen.Kan architectuur tegenwerken? Omdat deze bewoners weleens dingen kapot maken worden die dingen soms weggehaald. Of hun omgeving wordt zo gemaakt dat deze niet kapot kan. Dat klinkt best slim, maar het risico bestaat dat hun huis niet meer gezellig is. Wat ook wel gebeurt is dat hun thuis onhandig is ingedeeld. Dat er bijvoorbeeld veel gangen zijn die de hoek om gaan. Dan kunnen de bewoners niet zien wie eraan komt. Daardoor kunnen ze schrikken of bang zijn om de hoek om te gaan. Dat zijn dingen die misschien maken dat ze zich minder fijn voelen in hun thuis. Architectuur zou dus ook kunnen maken dat de bewoners zich juist niet fijn voelen. Misschien wel dat ze gefrustreerd of bang worden en daardoor agressief worden naar hun omgeving? Intensieve begeleidingSoms is het zo dat mensen met moeilijk verstaanbaar gedrag vastlopen in hun bestaande woning. Dan is het beter voor hen als ze voor een bepaalde tijd verhuizen naar een plek waar ze intensieve begeleiding krijgen en die speciaal gebouwd is voor mensen met moeilijk verstaanbaar gedrag. Een dergelijk gebouw wordt een ‘Very intensive care workhome’ genoemd. Een thuis, waar de bewoners in de buurt kunnen werken en ze in hele kleine groepen intensieve begeleiding krijgen. Hun thuis is ook een werkplek: de werkplek voor hun begeleiders. Het is dus ook belangrijk dat het gebouw die begeleiding ondersteunt. Maar wel zo dat het nog steeds een thuis is voor de bewoners. Wij gaan onderzoek doen in een ‘Very intensive care workhome’ van ’s Heeren Loo in Ermelo. Zo komen wij er hopelijk achter wat mensen met een verstandelijke beperking en moeilijk verstaanbaar gedrag nodig hebben om fijn te wonen. Wellicht kunnen we zo ook ontdekken hoe architectuur daar een bijdrage aan kan leveren. Bestaande informatieHoe doen we dat onderzoek? Het blijkt dat veel zorginstellingen waar deze mensen wonen al heel veel dingen opschrijven. Zo heeft elke bewoner een dossier waar in staat hoe het met hem of haar gaat. Er wordt opgeschreven als een bewoner agressief is naar een medewerker of als iets gerepareerd moet worden. Er is dus al heel veel kennis aanwezig, die wij kunnen gebruiken in ons onderzoek. Ook de medewerkers en de familieleden weten vaak al heel veel. Daarom hebben wij ze geïnterviewd. Omdat de bewoners zelf soms niet zo goed uit kunnen leggen wat ze fijn vinden of wat ze bang maakt hebben wij een week met hen geleefd. Hierdoor konden we zien hoe ze zich gedragen en ook met hen in gesprek raken, voor zover dat mogelijk was. Daardoor kunnen we ons beter in hen inleven. Verder hebben we ook veel foto’s gemaakt om te zien wat het gebouw zelf te vertellen heeft. We waren bijvoorbeeld op zoek naar sporen van agressie om te kijken of dit steeds op dezelfde plek gebeurt. Kijken vanuit verschillende perspectievenWe gaan onderzoeken of, en zo ja hoe, architectuur een bijdrage kan leveren aan de kwaliteit van bestaan van mensen met moeilijk verstaanbaar gedrag. Om deze vraag goed te beantwoorden is het belangrijk om deze vanuit verschillende perspectieven te onderzoeken. Zo is de kans het grootst dat we echt leren te begrijpen wat deze bewoners nodig hebben en hoe architectuur daarbij kan helpen. We kijken natuurlijk vanuit de bewoner, de medewerker, de familie, wat er opgeschreven is, wat het gebouw vertelt en ook wat de architect bedacht heeft. We hebben ook gekeken wat er in het verleden al is onderzocht over dit onderwerp en wat daarover is opgeschreven. Al die perspectieven samen geven een goed beeld en hopelijk een antwoord op onze vraag. Wie heeft hier wat aan?Als we dat antwoord dan hebben heeft dat voor verschillende groepen veel voordelen. De medewerkers, de familie en ook de bewoners kunnen dan beter vertellen wat er nodig is voor een fijn thuis. Dat helpt ook zorginstellingen die nieuwe gebouwen willen bouwen, omdat ze dan weten wat zij aan een architect moeten vragen. Die architect begrijpt hopelijk met ons antwoord ook beter hoe hij of zij een thuis moet ontwerpen voor mensen met een verstandelijke beperking en moeilijk verstaanbaar gedrag. Wie zijn wij? Wij zijn vertegenwoordigers van twee instellingen, namelijk van de Hanzehogeschool in Groningen en ’s Heeren Loo in Ermelo die voor dit project samenwerken. Maar we zijn vooral een groep mensen die de passie hebben om mee te werken aan een betere leefomgeving voor mensen met moeilijk verstaanbaar gedrag. Onze groep bestaat uit:•Berit Ann Roos, architect van het onderzochte gebouw, onderzoeker en directeur van de Academie van Bouwkunst aan de Hanzehogeschool•Mark Mobach, lector Facility Management aan de Hanzehogeschool en zeer geïnteresseerd in de relatie tussen mens en ruimte•Tineke Leussink, medewerker zorg en vastgoed bij ’s Heeren Loo en moeder van een zoon met moeilijk verstaanbaar gedrag. •We werken zeer nauw samen met de Professor architectuur Ann Heylighen van de KU Leuven, een universiteit in België. Challenging behaviour (CB), such as self-injury and aggression towards persons or objects, arises in interaction with the environment and is shown to increase attention, escape, adjust sensory stimulation, or receive a material reward. CB may prevent individuals from being included in society and enjoying a high quality of life (QoL). This raises the question of how architecture can contribute to creating environments that help reduce such behaviour, since literature shows that architects can be enablers of prevention, mitigating CB before rather than after its occurrence. This research explores how architecture may contribute to the QoL of intellectually impaired (and autistic) individuals showing CB with a scoping review and an empirical research at a ‘very intensive care’ facility in the Netherlands. For the review four databases were searched using four concepts: architecture, QoL, challenging behaviour, and intellectual impairment. Twelve articles were identified, none of which covered all four concepts. For the empirical research observations, interviews, and the study of files and reports have taken place. The combined results will provide a deeper understanding of the needs of individuals showing CB concerning environments that enhance their QoL for all members involved in the creation of these environments.Findings of the review suggest that individuals showing CB may possibly benefit from environments that promote independence, social participation, and well-being. This may be achieved by spaces providing access and understanding, offering a choice in various aspects, and by designing a home instead of an institution. Although differences exist between the needs of people showing CB and autistic individuals, the findings indicate many similarities. Future research is required to substantiate these similarities and differences and to investigate whether and how the built environment, designed for people showing CB, could be beneficial for all building users.

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Editorials 3

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Innovatiewerkplaats Health Space Design werkt aan gezonde omgevingen in zorginstellingen

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Innovatiewerkplaats Healthy Workplace bouwt aan gezonde werkomgevingen

editorial

Innovatiewerkplaats Campus Design werkt aan Sustainable Development Goals (SDG’s) in het onderwijs

Products 1.596

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Teaching urban facility management, global citizenship and livability

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Design, Build, Finance, Maintain, Operate

Artikel student Facility Management

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Can facility management contribute to study success?

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Interactive facility management, design and planning

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