This paper examines how a serious game approach could support a participatory planning process by bringing stakeholders together to discuss interventions that assist the development of sustainable urban tourism. A serious policy game was designed and played in six European cities by a total of 73 participants, reflecting a diverse array of tourism stakeholders. By observing in-game experiences, a pre- and post -game survey and short interviews six months after playing the game, the process and impact of the game was investigated. While it proved difficult to evaluate the value of a serious game approach, results demonstrate that enacting real-life policymaking in a serious game setting can enable stakeholders to come together, and become more aware of the issues and complexities involved with urban tourism planning. This suggests a serious game can be used to stimulate the uptake of academic insights in a playful manner. However, it should be remembered that a game is a tool and does not, in itself, lead to inclusive participatory policymaking and more sustainable urban tourism planning. Consequently, care needs to be taken to ensure inclusiveness and prevent marginalization or disempowerment both within game-design and the political formation of a wider participatory planning approach.
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The general aim of this research project has been to examine this phenomenon of tourism flow switching and consider the factors driving the geopolitical instability that can compromise destination security. On a more practical level the research has also examined what the reactions of Dutch tourists are to security threats affecting their tourism decisions and looked at the development of preventive measures against attacks by destinations and travel organisations. Finally, the research on the regional geopolitics of the MENA and European areas have together with the attitudes of Dutch tourists towards destination security been used as inputs into a scenario planning process involving the steering group of tour operators who originally commissioned this research, as participants. This process has focussed on macro environmental analysis, identification of key uncertainties, and the development of resilient strategies for the future.
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In a matter of weeks last year, discussions regarding tourism in cities changed from how to deal with overtourism to how to deal with ‘no tourism’. Shortly thereafter, a great number of posts on LinkedIn, websites, and blogs highlighted how the tourism crisis that resulted from the COVID-19 pandemic could help reinvent tourism, into something more equal, inclusive, and sustainable. And so, online – at leastin mypersonalonlinebubble – there seemedtobe a real momentum for proper, transformative changes in (urban) tourism. How can we rebuild urban tourism in a sustainable and resilient way?
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This manifesto describes the notion of sustainable development according to its basic appeal for economic, social and environmental value-creation, together with the implications of its meaning at the level of the individual (the manager), the organisation (the business) and society. As sustainable tourism is focused on the long term, foresight is used to develop four scenarios for a sustainable tourism industry in 2040: “back to the seventies”, “captured in fear”, “unique in the world”, and “shoulders to the wheel”. The implications of the scenarios are mapped for four distinct types of organisational DNA: the blue organisation focusing on quality, professionalism and efficiency, the red organisation for whom challenge, vision and change are most important, the yellow organisation addressing energy, optimism and growth, and the green organisation which is led by care, tradition and security. The manifest concludes with strategic propositions for tourism organisations in each of the four business types and each of the four scenarios.
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In this paper we position sustainable tourism of the Wadden. The aim is to clarify the complex issues at stake and therewith provide a framework for future actions and policies.
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Creating a mobile urban tourism storytelling application presents several interactivity challenges on how to convey an engaging multimedia experience on-site. This article describes a methodology for fast prototyping of a multimedia mobile applications dedicated to urban tourism storytelling. The application can be a game that takes advantage of several locationbased technologies, freely available geo-referenced media, and augmented reality for immersive gameplay. The goal is to create serious games for tourism that follow a main narrative but where the story can automatically adapt itself to the current location of the player, assimilate possible detours and allow posterior out-of-location playback. Adaptable stories can use dynamic information from map sources such as points of interest (POI), elevation or virtual buildings. The main focus is for these locationbased storytelling games to create more engagement between the tourists and the urban environment. To explore this concept, an application was designed for the city of Porto: Unlocking Porto. This location-based game with a central, yet adaptable, story engages the player into the main sights following an augmented reality path while playing small games. The article discusses and presents solutions for media acquisition, interactive storytelling, game-design interface and multi-disciplinary coordination for mobile app development.
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Emotions are a key component of tourism experiences, as emotions make experiences more valued and more memorable. Peak-and-end-theory states that overall experience evaluations are best predicted by the emotions at the most intense and final moments of an experience. Peak-and-end-theory has mostly been studied for relatively simple experiences. Recent insights suggest that peak-and-end-theory does not necessarily hold for tourism experiences, which tend to be more heterogeneous and multi-episodic in nature. Through the novel approach of using electrophysiological measures in combination with experience reconstruction, the applicability of the peak-and-end-theory to the field of tourism is addressed by studying a musical theatre show in a theme park resort. Findings indicate that for a multi-episodic tourism experience, hypotheses from the peak-and-end-theory are rejected for the experience as a whole, but supported for individual episodes within the experience. Furthermore, it is shown that electrophysiology sheds a new light on the temporal dynamics of experience
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There now exists a general scientific consensus that anthropogenic climate change is an inescapable reality (IPCC, 2007). The climate science has been subject to, and withstood, “withering scrutiny” (Garnaut, 2008). The consequences of climate change - social, economic, environmental - will be far reaching (Stern, 2007). The critical challenge that must be taken up without delay is to achieve “radical emission reductions” in all sectors of the economy, and across all aspects of society. The climate crisis, which demands the transformation of our lives and societies (Monbiot, 2007), raises difficult questions for consumer-based neoliberal western societies (Harvey, 2011; Stern, 2007). One important but problematic aspect of the required transformation relates to contemporary western mobility (Gössling et al., 2010). In singling out transport, Cuenot (2013, p. 22) of The International Energy Agency suggests that “Transport offers the easiest path for reducing oil dependency in theory: simple readily available solutions promise a 30% to 50% improvement in fuel economy, depending on the country, while reducing carbon emissions by several gigatonnes of CO2 each year”. Wheeller (2012, p. 39), however, focusing on tourist transport, unpacks a simple paradox: “All tourism involves travel: all travel involves transport: no form of transport is sustainable: so how on earth can we have sustainable tourism?” While some modes of transport (e.g. human, electrical, solar powered) are more sustainable than others, the sustainability of high volume, high velocity, long distance transportation is clearly coming under increasing scrutiny (Peeters and Dubois, 2010). The situation is particularly acute in the case of discretionary air travel (Cohen et al., 2011; Gössling et al., 2010). Monbiot (2007) highlights the considerable challenge associated with mitigating aviation greenhouse gas (GHG) emissions, given high current and projected growth in demand for air travel, and the absence of significant scope for further technical gains in aircraft efficiency (Scott et al., 2010). In the absence of “game-changing” innovations in transport technology, it is clearly evident that the United Nations World Tourism Organization (UNWTO) Tourism Barometer 2012 forecast of 1.8 billion international travellers by 2030 is incompatible with carbon mitigation. Western governments and the industry have to date been unwilling - or unable - to make meaningful responses to the tourism transport emissions challenge. The continuing inability to bring aviation into emission trading schemes (ETS) is indicative of this impasse (Duval, 2013). As many other sectors actively respond to the call for radical emissions reduction (Scott, 2011; Scott et al., 2012), tourism could find itself generating up to 40 per cent of global carbon emissions by 2050 (Dubois and Ceron, 2006; Gössling and Peeters, 2007). This failure of response is producing an industry of environmental disregard and neglect, with contemporary tourism that may be considered profligate and dissolute. It is clearly evident that “technology and management will not be sufficient to achieve even modest absolute emission reductions” (Gössling et al., 2010, p. 119). This, according to Gössling et al. (2010), confirms that social and behavioural change is necessary to achieve climatically sustainable tourism. Indeed the UNWTO concedes that climatically sustainable tourism requires fundamental shifts in consumer behaviour (UNWTO-UNEP-WMO, 2008). However, reliance upon shifts in behaviour raises its own issues and challenges (Semenza et al., 2008). Despite evidence of growing public awareness of the impacts of air transport on climate change (Hares et al., 2010; Higham and Cohen, 2011) there remains an alarming disconnection between attitudes and (tourist) behaviour (Miller et al., 2010). Thus, an increasingly informed and concerned public, which is beginning to internalise the realities of the climate crisis (Cohen and Higham, 2011), displays few signs of behaviour change (Barr et al., 2010; Higham et al., 2014; McKercher et al., 2010). The efficacy of individual consumers bearing the costs (social, economic) and responsibilities (psychological, behavioural) of a profoundly (environmentally) unsustainable industry is clearly open to question. From this overall context, the Freiburg 2012 workshop, held in Freiburg im Breisgau in southern Germany (3-5 July, 2012) set out to explore the psychological and social factors that both contribute to and inhibit behaviour change vis-à-vis sustainable (tourist) mobility. The workshop provided an opportunity to advance a rigorous and theoretically informed knowledge base and research agenda for effective policy interventions to address tourism’s contribution to climate change. Such insights are of importance to policy makers, as policy interventions will be less effective if not based on a rigorous understanding of tourist behaviour and psychology. These understandings are needed to negotiate or remove barriers that policy makers may perceive in implementing stronger mitigation measures by signalling how such measures can be made palatable to the public. The psychological and behavioural insights achieved during the workshop informed discussion of government approaches and policy measures that are required to both (a) support the efforts of individuals/consumers to respond to the emission reduction challenge, and (b) conflate the onus of responsibility (and the anxieties of consumption fuelled climate change) from the level of the individual, to the collective levels of government, industry and economy.
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Considering recent calls for change towards a more liveable tourism academia, critical participatory action research is combined with duoethnography to develop The Academic Line—a humorous comic project about academic life. Traditional theories of humour are used to leverage the effectiveness of comics as communicative devices and explored how and to what extent the project promoted solidarity, reflexivity, well-being, and change. This study reveals the concrete commitment to fostering change within and potentially improving academia, and to experiment with a form of communication, which is still underexplored in the scholarly sphere but fruitfully applied in other contexts to raise awareness of and prompt discussion about crucially important issues.
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