This paper investigates generational differences in the relations between psychological contract fulfillment and work attitudes. Data were collected from a sample of 909 employees in the Dutch service sector. Structural equation modeling analyses were used to test the moderating effects of generational differences on the influence of psychological contract fulfillment on affective commitment and turnover intention. The relationship between psychological contract fulfillment and these work outcomes was moderated by generational differences. Furthermore, results indicate that different generations respond differently to different aspects of psychological contract fulfillment, such as career development, job content, organizational policies, social atmosphere and rewards. The study provides evidence that generational differences impact the reciprocal relationship between employer and employee. Results from this study suggest that Baby Boomers and Generation X may be more motivated by social atmosphere, whereas Generation Y may be more motivated by job content and career development. Fair organizational policies are particularly motivating to Generation X, and providing rewards, though more important to Generation Y, seem mostly unrelated to work outcomes. This article is the first to study the moderation of generational differences in the relationships between psychological contract fulfillment and work outcomes.
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This article comments on the article on the myth of generational differences in the workplace by Stassen, Anseel and Levecque published in this journal. We reflect on a number of topics: Is the concept of generations a myth or a hype (no); the contribution of Stassen et al.‘s article to the body of knowledge on generations (limited); a discussion of research methods and conceptualization (we suggest other methods and other questions to ask); and the added value of research on generations in the workplace to managers and HR professionals. In this commentary, we do not just comment on the article by Stassen et al., but propose a number of alternative approaches of the problem. Finally, we argue that generational research, albeit with limitations, is relevant for managers and HR professionals, if only for adding a socio-cultural frame of reference to the discussion in organizations on how diversity in organizations can be better understood and used.
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