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Met de leden van de kenniskring (van het lectoraat) hebben we het afgelopen jaar onderzoek uitgevoerd naar intern ondernemerschap of, anders gezegd, intrapreneurship. Bijgaande bundel is een weerslag van onze zoektocht.
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Rapport in het kader van het IZW-onderzoek, voorjaar 2011
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While digitalisation requires facilities management (FM) organisations to change at an increasing rate, little is known about the mechanisms that create ownership and enable individuals to implement changes in everyday FM practice. In this study, these mechanisms are explored from a stewardship perspective. The purpose of this paper is to provide insights in the dynamics of organisational change in FM by analysing how stewardship behaviour leads to change.A process model for implementing organisational change is constructed, based on existing theoretical insights from stewardship and intrapreneurship literature. The model is evaluated in a case study through analysis of critical events. Interviewing was the key data collection method.The process model gives an event-driven explanation of change through psychological ownership. Analysis of multiple critical events suggests that the model explains intra-organisational as well as inter-organisational change. The case data further suggests that, compared to intra-organisational change, tailored relational and motivational support is more important for inter-organisational change because of the higher risks involved. Job crafting emerged as an unanticipated finding that offers interesting prospects for future FM research.The process model offers guidance for leaders in FM organisations on providing tailored support to internal and external employees during periods of organisational change.Stewardship and intrapreneurship are combined to provide insights on organisational change in FM. The study demonstrates how intrapreneurial behaviour and stewardship behaviour can be linked to create innovation within and between organisations.
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Zuyd Hogeschool heeft in 2011 haar budget voor onderwijsinnovatie ingezet voor projecten gericht op de verbinding tussen onderzoek in lectoraten en het bacheloronderwijs. In deze bundel zijn de ervaringen en opbrengsten gerapporteerd van twaalf onderwijsinnovatieprojecten die binnen Zuyd hogeschool zijn uitgevoerd. Onderzoek in het hbo is geworteld in de beroepspraktijk, en moet daarnaast van betekenis zijn voor het onderwijs. De uitgevoerde projecten brengen deze variatie mooi in beeld en laten zien dat er vele vormen van verbinding mogelijk zijn tussen onderzoek en onderwijs. Elk project had een uniek doel. Enkele projecten werkten aan het ontwikkelen van producten voor het werkveld, in andere projecten ging het om het scheppen van randvoorwaarden voor een betere aansluiting tussen onderzoek en onderwijs of leverden concrete bijdragen aan het onderwijs.
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Dit artikel dient als ondersteuning of voor verdere oriëntatie bij dit hoofdstuk in het boek ‘Ondernemen in Welzijn´ (uitgeverij Eburon)
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Research suggests that construction clients, as building owner-occupier, are struggling to implement smart maintenance. This thesis assumes that this is due to a failure to fully understand the institutional complexities of smart maintenance. Hence, the aim of this thesis was to improve our understanding of these complexities and to develop theoretical and practical knowledge on the professionalization of construction clients in commissioning smart maintenance through stewardship. Stewardship theory portrays managers and employees as collectivists, pro-organizational and trustworthy, and can be used for designing collaborations based on intrinsic motivation and trust. A first insight from this thesis relates to how institutional complexity in smart maintenance management (SMM) can be understood (study 1). Institutional complexity is defined as the combined effect of 15 interorganizational and intraorganizational tensions that are active simultaneously. A second insight from this thesis relates to the capabilities that construction clients need to address the institutional complexities of SMM and connect various institutional fields (study 2). Using data collected from four cases involving two construction clients, a framework with eight maturity dimensions, involving 23 sub-dimensions, has been developed and validated. The third insight from this thesis relates to the role of the purchasing function in commissioning smart maintenance and emerged from considering the service triad concept (study 3). The findings indicate that the service triad concept fails to provide sufficient detail to adequately describe the construction client’s role in SMM. Hence, the service triad is extended to a service hexad. Our fourth insight relates to intrapreneurial stewardship (study 4). A process model for change implementation through stewardship interventions has been developed and then evaluated in a case study. The process model combines constructs from stewardship theory with intrapreneurship concepts and describes how employees can be coached by leaders during periods of organizational change. Together, the insights from the four studies are synthesized in a framework for client-led innovation in SMM and describe how construction clients can increase SMM maturity in institutionally complex environments through stewardship.
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