The Saxion University of Applied Sciences recently started its “Safety at Work” project. Its objective is to increase safety in the workplace by combining and applying state-of-the-art factors from Ambient Intelligence, Industrial & Product Design and Smart Materials [1].The human factor plays a significant role in safety. Safety is related to incidents happening to people who get injured or even die. 97% of the cases in which an injury occurs [2] concerns something that happens is within someone’s control. Many incidents at work are often the result of human behavior: how people interact with each other, and how people cope with risks and guidelines. Industrial environmentsneed to be organized in such a way that people behave safely in an automatic way and that safety becomes a habit. Encouraging safe behavior starts with safe products.However, in many cases this is not sufficient, and incidents still occur. Therefore, communication is often an effective medium that target people’s conscious mind. One cost-effective, asynchronous, and persistent way of communicating with people is through ICT. The approach to changing behavior through ICT is termed PersuasiveTechnology. We focus on ambient aspects of safety: influencing people in an invisible (unconscious) way so as to make industrial environments safer.Literature distinguishes between individual aspects of safety (attitudes, individual differences) on one end, and environmental aspects of safety (safety climate, supervision, work design) on the other end [3, 4]. Depending on several factors, like the safety culture of a company, type of workers, and management involvement, theseaspects contribute to safe behavior. Looking at these factors, we argue that a right mix of them contributes to improving safe behavior. Hence, our main research question is: In which ways can people in work environments be influenced to behave more safe, with the use of technology? This paper was written for and presented on the International Conference on Persuasive Technology in Sydney Australia, 3-5 April 2013.
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Background The experiences of residents who have communication difficulties such as dysphasia are largely absent from the literature. Aim To illuminate the everyday experiences of four residents with severe communication difficulties living in a residential care setting in the Netherlands. Methodology & Methods A collective case study methodology was used. Seventy-five hours of observation, interview and documentary data was gathered over six weeks. Alternative strategies of communication were developed to enable the co-creation of dialogue between participants and researcher. For example, a participant who could not talk used intentionally created artwork to share her ideas with the researcher. Findings Participants' daily experiences were characterised by struggling against the constraints of the residential setting: having to wait, having unmet needs, experiencing vulnerability and uncertainty. Participants' communication difficulties exacerbated these constraints. Their experiences of struggling were sometimes ameliorated by significant social contact with family or particular staff members, and engaging in enjoyable activities. Occasionally the experiences of enjoying the here-and-now, and being 'seen' as a person by the other, would create beautiful moments in which truly person centred engagement would occur. These moments were neither articulated nor recorded, and were thus invisible after they had occurred. Similarly, the experiences of struggling against the constraints were neither acknowledged nor recorded. Significant experiences in the lives of these four residents were therefore invisible to others. The unifying theme representing the participants' daily experiences was: That which goes unsaid. Discussion It was necessary to develop communication strategies which would by-pass the researcher's assumptions and enable participants to introduce their own ideas and opinions. This ongoing process of co-creation of dialogue required work from, and trust between, participants and researcher. What is new? Expressly seeking the views of residents with communication difficulties Successfully using process consent with participants in this situation Using intentionally created artwork during data gathering in this context What has regional, national or international relevance? The findings indicate that people with communication difficulties may not receive optimal care in residential settings in the Netherlands. Methods are described which could be used by practitioners in their everyday work, and which show facilitators or practice developers how they can help carers to engage in more effective communication with this kind of resident. Additionally, this research contributes to the international discussion about ethical participation of vulnerable people in research.
The Saxion University of Applied Sciences recently started the project “Safety atWork”. The objective of the project is to increase safety at the workplace by applyingand combining state of the art artifacts Ambient Intelligence, Industrial & ProductDesign and Smart Functional Materials [1].There is a human factor involved as well. Preliminary, safety is related to incidentshappening to persons who get injured or even die. In 97% of the cases where an injuryoccurs [2] that what happens is within someone’s control. Many incidents at work areoften the result of human behavior, how people interact with each other and howpeople cope with risks and guidelines. Industrial environments need to be organizedin such a way that people behave safely in an automatic way and that safety becomesa habit. Forcing safe behavior starts with safe products. However, in many cases thisis not sufficient, and incidents still occur. Therefore communication is often a moreeffective medium. One cost effective, asynchronous, and persisting way ofcommunicating to people is through ICT. The effort of changing behavior throughICT is called Persuasive Technology. In this paper we focus on ambient aspects ofsafety: influencing people in an invisible way to make industrial environments safer.Based on literature we work towards a model to systematically select measures toinfluence behavior to enhance safety. The model is a rudimentary framework still tobe filled out, which is the subject of our current research projects.
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In summer 2020, part of a quay wall in Amsterdam collapsed, and in 2010, construction for a parking lot in Amsterdam was hindered by old sewage lines. New sustainable electric systems are being built on top of the foundations of old windmills, in places where industry thrived in the 19th century. All these examples have one point in common: They involve largely unknown and invisible historic underground structures in a densely built historic city. We argue that truly circular building practices in old cities require smart interfaces that allow the circular use of data from the past when planning the future. The continuous use and reuse of the same plots of land stands in stark contrast with the discontinuity and dispersed nature of project-oriented information. Construction and data technology improves, but information about the past is incomplete. We have to break through the lack of historic continuity of data to make building practices truly circular. Future-oriented construction in Amsterdam requires historic knowledge and continuous documentation of interventions and findings over time. A web portal will bring together a range of diverse public and private, professional and citizen stakeholders, each with their own interests and needs. Two creative industry stakeholders, Yume interactive (Yume) and publisher NAI010, come together to work with a major engineering office (Witteveen+Bos), the AMS Institute, the office of Engineering of the Municipality of Amsterdam, UNESCO NL and two faculties of Delft University of Technology (Architecture and Computer Science) to inventorize historic datasets on the Amsterdam underground. The team will connect all the relevant stakeholders to develop a pilot methodology and a web portal connecting historic data sets for use in contemporary and future design. A book publication will document the process and outcomes, highlighting the need for circular practices that tie past, present and future.
