The Utrecht SBE16 Conference. From the introduction: "The conference is part of the Sustainable Built conference series and is as such considered to be part of the pre-eminent international conference series on sustainable building and construction endorsed by iiSBE, UNEP-SBO and FIDIC. The Utrecht SBE16 conference is hosted by the Centre of Expertise Smart Sustainable Cities of HU University of Applied Sciences Utrecht, in partnership with six Dutch Universities of Applied Sciences (Avans, Saxion, Rotterdam, The Hague, Zuyd, InHolland) and the Utrecht Sustainability Institute (USI). The Transition Zero conference provides us with a unique opportunity to meet transition professionals in urban sustainability from all over Europe and beyond and to learn about the latest developments and best (inter)national practices in urban sustainability. The rich interest in the conference, made it possible to offer research as well as practitioner-driven tracks on topics related to the conference title. The conference brought together excellent future-minded practitioners, researchers and thought leaders from the R&I community, specialists and professionals on zero energy homes and transition of the built environment."
Experiences are at the core of tourism and hospitality. Understanding how to design, manage and measure such experiences has become a key topic in academic literature focused on this sector. This paper presents the characteristics of an optimal design process model for experiences, based on the results of a meta-ethnographic synthesis of such processes. The characteristics can be seen as critical success factors in delivering the right solution to the right problem efficiently and effectively. Depending on the context, starting level and aim of the design, designers can benefit from applying several different design processes. Such a process benefits from design capabilities developed in multi-disciplinary teams. Moreover, the design process aids design teams through steering the collection of explicit and tacit knowledge on problem and solution aspects with stakeholders in a specific order. The success of a design process depends on procedural knowledge of lead designers and their ability to orchestrate and integrate contributions from various disciplines and stakeholders at the right times. Existing design processes for tourism and hospitality experiences lack maturity and flexibility, resulting in them having poor structural validity. However these processes, with insights from design science, can form a base for further theoretical development.
MULTIFILE