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WORKING APART TOGETHER

Presentation 2nd International New Business Model Conference 2018In current society, we observe the emergence of new collaborative forms of organising on a regional scale in which civilians, organisations, and institutions engage in processes of collective action (Ostrom, 2009, 2010a). We refer to these novel forms of organising as communities. We set out to understand how constituents in these communities collaboratively determine their strategic objectives aand subsequently plan and engage in multiple value creating activities that address wicked problems (Faber & Jonker, 2015; Weber & Khademian, 2008). The aim of this contribution is to develop a typology of regional communities trying to address wicked problems through collective action.

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Ensuring equal voice at a tilted table? An explorative study among partnership conveners about their role and practices in addressing power dynamics

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Co-creation in urban Living Labs

This paper analyses co-creation in urban living labs through a multi-level network perspective on system innovation. We draw on the case House of Skills, a large, multi-stakeholder living lab aimed at developing a ‘skills-based’ approach towards labour market innovation within the Amsterdam Metropolitan Region. Ouranalysis helps understand stakeholder dynamics towards system innovation, drawing on an innovative living lab example and taking into consideration the multi-layered structures that comprise the collaboration. Our conceptual framework provides an important theoretical contribution to innovation studies and offers a practical repertoire that can help practitioners improve co-creation of shared value in living labs, towards orchestrating flexible structures that strengthen the impact of their initiatives.

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Shifting cognitive frames through collective action to address grand challenges: A case study of a multi-stakeholder initiative in the apparel industry

Inter-organizational arrangements that aim to address social and environmental “grand challenges” often take the form of multi-stakeholder initiatives (MSIs) (also cross-sector partnerships or collaborations). Grand challenges -- problems characterized by knowledge uncertainty, dynamic complexity and value conflict -- require diverse organizations to join forces to resolve them. MSIs are complex and dynamic arrangements due to the constant change occurring in the external environment and in the dynamics of the collaboration, as each participating organization may have very different frames of reference and interests that impede action and continuity. Scholars have long recognized the tensions of conflicting logics that are inherent in MSIs and the challenges that MSIs face in reconciling incongruent organizational identities, goals or shared visions. Accordingly, MSIs need facilitators (i.e., ‘orchestrators’) to navigate the persistent and pervasive challenges of both reconciling conflicting logics and using complementary logics in such a way that the collaboration achieves collective goals. Our study examines how MSI orchestrators work to meet this challenge by shaping and shifting cognitive frames in the context of a mature organizational field. We investigate the mechanisms used to enable cognitive shifts in logic and highlight the role of orchestration in enacting frame shifts. Empirically, we examine an MSI in the apparel industry that aims to guide retailers and fashion brands in the implementation of recommerce and rental business models, thereby pushing the textile and apparel industry from linear to regenerative and circular use of textile resources. We identify several frames from the perspective of diverse stakeholders and uncover the four mechanisms that orchestrators use to influence frame shifts. We also see from our findings that orchestrators efforts to influence and navigate frame shifting is both emergent and planned as they attempt to navigate and manage the tensions and complexity that arise in multi-stakeholder initiatives focused on sustainability challenges.

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Shifting cognitive frames through collective action to address grand challenges: A case study of a multi-stakeholder initiative in the apparel industry

Inter-organizational arrangements that aim to address social and environmental “grand challenges” often take the form of multi-stakeholder initiatives (MSIs) (also cross-sector partnerships or collaborations). Grand challenges -- problems characterized by knowledge uncertainty, dynamic complexity and value conflict -- require diverse organizations to join forces to resolve them. MSIs are complex and dynamic arrangements due to the constant change occurring in the external environment and in the dynamics of the collaboration, as each participating organization may have very different frames of reference and interests that impede action and continuity. Scholars have long recognized the tensions of conflicting logics that are inherent in MSIs and the challenges that MSIs face in reconciling incongruent organizational identities, goals or shared visions. Accordingly, MSIs need facilitators (i.e., ‘orchestrators’) to navigate the persistent and pervasive challenges of both reconciling conflicting logics and using complementary logics in such a way that the collaboration achieves collective goals. Our study examines how MSI orchestrators work to meet this challenge by shaping and shifting cognitive frames in the context of a mature organizational field. We investigate the mechanisms used to enable cognitive shifts in logic and highlight the role of orchestration in enacting frame shifts. Empirically, we examine an MSI in the apparel industry that aims to guide retailers and fashion brands in the implementation of recommerce and rental business models, thereby pushing the textile and apparel industry from linear to regenerative and circular use of textile resources. We identify several frames from the perspective of diverse stakeholders and uncover the four mechanisms that orchestrators use to influence frame shifts. We also see from our findings that orchestrators efforts to influence and navigate frame shifting is both emergent and planned as they attempt to navigate and manage the tensions and complexity that arise in multi-stakeholder initiatives focused on sustainability challenges.

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Shifting cognitive frames through collective action to address grand challenges: A case study of a multi-stakeholder initiative in the apparel industry

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Designing eHealth interventions for children with complex care needs requires continuous stakeholder collaboration and co-creation

ObjectiveHospital-to-home (H2H) transitions challenge families of children with medical complexity (CMC) and healthcare professionals (HCP). This study aimed to gain deeper insights into the H2H transition process and to work towards eHealth interventions for its improvement, by applying an iterative methodology involving both CMC families and HCP as end-users.MethodsFor 20-weeks, the Dutch Transitional Care Unit consortium collaborated with the Amsterdam University of Applied Sciences, HCP, and CMC families. The agile SCREAM approach was used, merging Design Thinking methods into five iterative sprints to stimulate creativity, ideation, and design. Continuous communication allowed rapid adaptation to new information and the refinement of solutions for subsequent sprints.ResultsThis iterative process revealed three domains of care – care coordination, social wellbeing, and emotional support – that were important to all stakeholders. These domains informed the development of our final prototype, ‘Our Care Team’, an application tailored to meet the H2H transition needs for CMC families and HCP.ConclusionComplex processes like the H2H transition for CMC families require adaptive interventions that empower all stakeholders in their respective roles, to promote transitional care that is anticipatory, rather than reactive.InnovationA collaborative methodology is needed, that optimizes existing resources and knowledge, fosters innovation through collaboration while using creative digital design principles. This way, we might be able to design eHealth solutions with end-users, not just for them.

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Designing eHealth interventions for children with complex care needs requires continuous stakeholder collaboration and co-creation

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Collaborative organizing for grand challenges

The Collaborative Innovation and Entrepreneurship professorship focuses on the collaborative paradigm in economic transformation - the ways diverse organizations in globalvalue chains innovate and act in partnerships to address ecological and social grand challenges. Collaboration with multiple and diverse stakeholders is complex and challenging. Stakeholders have different interests, may compete with each other, or are just not ready to move as fast or as radically as others. Yet, we know that grand challenges are too complex and systemic for any one organization to address alone. Business leaders have an important role to play in transforming economic ecosystems and catalysing change among stakeholders and industry actors. They must move from linear thinking, where sustainability is a market for green or social products, to circular and inclusive thinking, where regeneration of natural ecosystems occurs and economic profits are equally distributed.The Collaborative Innovation and Entrepreneurship professorship aims to contribute knowledge, support organizations, and facilitate learning about collaborative organizational forms and practices - what we call collaborative organizing - for a more sustainable, regenerative and thriving 21st century economic system.

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Collaborative organizing for grand challenges

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Second Skins: Exploring the Challenges and Opportunities for Designing Adaptable Garments Using E-Textile

The process of making adaptive and responsive wearables on the scale of the body hasoften been a process where designers use off-the-shelf parts or hand-crafted electronics to fabricategarments. However, recent research has shown the importance of emergence in the process of making.Second Skins is a multistakeholder exploration into the creation of those garments where the designersand engineers work together throughout the design process so that opportunities and challengesemerge with all stakeholders present in the process. This research serves as a case study into thecreation of adaptive caring garments for sustainable wardrobes from a multistakeholder designteam. The team created a garment that can customize the colors, patterns, structures, and otherproperties dynamically. A reflection on the multi-stakeholder process unpacks the process to explorethe challenges and opportunities in adaptable e-textiles.

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Second Skins: Exploring the Challenges and Opportunities for Designing Adaptable Garments Using E-Textile

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Applying blockchain technology in multistakeholder cooperatives

Purpose: The main purpose of this thesis to explore the possible application of blockchain technology in solving issues and concerns of members and stakeholders in multi-stakeholder cooperatives, which prevent effective collaboration in governance.Design: This study is performed using an extensive literature study on blockchain technology, relevant business cases solving issues and concerns comparable to these in multi-stakeholder cooperatives and six semi-structured interviews with blockchain experts, using the business case of multi-stakeholder cooperative Gebiedscoöperatie Westerkwartier.Findings: Findings reveal blockchain-based solutions can contribute to solving existing issues and concerns in multi-stakeholder cooperatives, by implementing its main characteristics: creating transparency, immutability and distributed consensus. This results in increased trust, increased efficiency and accuracy in decision-making, decreased administrative costs due to self-executable smart contracts and enables product traceability in supply chains. However, information is retained in supply chains, preventing blockchain from reaching its full potential. In addition, smart contracts are not legally binding in all countries yet and blockchain, as most technologies, is subject to human or technical error.Value: Overall, this study contributes to understanding issues and concerns existing in multistakeholder cooperatives and the potential application and benefit of blockchain technology to solve existing issues preventing effective collaboration. Expert and participation: Jan Veuger

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WORKING APART TOGETHER

Ensuring equal voice at a tilted table? An explorative study among partnership conveners about their role and practices in addressing power dynamics

Co-creation in urban Living Labs

Shifting cognitive frames through collective action to address grand challenges: A case study of a multi-stakeholder initiative in the apparel industry

Shifting cognitive frames through collective action to address grand challenges: A case study of a multi-stakeholder initiative in the apparel industry

Designing eHealth interventions for children with complex care needs requires continuous stakeholder collaboration and co-creation

Collaborative organizing for grand challenges

Second Skins: Exploring the Challenges and Opportunities for Designing Adaptable Garments Using E-Textile

Applying blockchain technology in multistakeholder cooperatives

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