Although there is an array of technical solutions available for retrofitting the building stock, the uptake of these by owner‐occupants in home improvement activities is lagging. Energy performance improvement is not included in maintenance, redecoration, and/or upgrading activities on a scale necessary to achieve the CO2 reduction aimed for in the built environment. Owner‐occupants usually adapt their homes in response to everyday concerns, such as having enough space available, increasing comfort levels, or adjusting arrangements to future‐proof their living conditions. Home energy improvements should be offered accordingly. Retrofit providers typically offer energy efficiency strategies and/or options for renewable energy generation only and tend to gloss over home comfort and homemaking as key considerations in decision‐making for home energy improvement. In fact, retrofit providers struggle with the tension between customisation requirements from private homeowners and demand aggregation to streamline their supply chains and upscale their retrofit projects. Customer satisfaction is studied in three different Dutch approaches to retrofit owner‐occupied dwellings to increase energy efficiency. For the analysis, a customer satisfaction framework is used that makes a distinction between satisfiers, dissatisfiers, criticals, and neutrals. This framework makes it possible to identify and structure different relevant factors from the perspective of owner‐occupants, allows visualising gaps with the professional perspective, and can assist to improve current propositions.
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Om haar doelstellingen te behalen en op professionele wijze om te gaan met haar vastgoed wil het Vastgoedbedrijf van de gemeente Groningen op een innovatieve manier gaan sturen op de maatschappelijke vastgoedportefeuille. Het gebruik van data en informatietechnologieën, oftewel datagedreven werken en sturen geeft inzicht in de effectiviteit en efficiëntie van de portefeuille. Deze roadmap omvat, naast een theoretisch kader, een stappenplan waarmee het proces naar data-gedreven vastgoedsturing wordt beschreven. Uitgangspunt hierbij is stapsgewijs uitvinden aangezien datagedreven vastgoedsturing vraagt om een andere manier van denken en doen. Er worden actionable insights gecreëerd zodat strategisch sturen mogelijk wordt. Het te ontwikkelen datamodel vormt de basis voor het aangaan van de dialoog, het nemen van beslissingen en het opstellen van lange termijndoelen. De uitkomst is een datamodel voor een proactieve, wendbare, toekomstbestendige organisatie die in staat is in te spelen op een veranderende omgeving en stuurt op een zo hoog mogelijk maatschappelijk rendement.De opkomst van Big Data en vooral Smart Data stelt ons in staat om op een andere manier inzicht te verkrijgen in wat er in de toekomst gaat gebeuren en hierin te sturen. Smart Cities, slimme apparaten en andere voorbeelden van Internet of Things - niet alleen mensen zijn online, maar ook dingen - genereren waardevolle data en maken dat dit eenvoudig gedeeld kan worden. En de introductie van Blockchain in het vastgoed zorgt bijvoorbeeld voor een andere manier van waardeoverdracht (Veuger, 2017). Het zijn voorbeelden van de inzet van data en technologische mogelijkheden die zorgen voor grote veranderingen en invloed hebben op en potentiële waarde - transparanter, professioneler, objectiever - hebben voor de vastgoedwereld. Maar hoe kan de gemeente Groningen nieuwe data en informatietechnologieën gebruiken om strategisch te sturen op de maatschappelijke vastgoedportefeuille?
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In dit artikel worden de resultaten die KWH (Kwaliteitscentrum Woningcorporaties Huursector) jaarlijks ophaalt met haar huurdersonderzoeken verder geanalyseerd om in kaart te brengen hoe het gesteld is met het gebruik van digitale kanalen binnen de corporatiesector. Verder gaan we in dit artikel in op hoe het gebruik van online kanalen zich verhoudt tot andere sectoren en wordt er getracht verklaringen te geven voor de mate van digitalisering in de sector.
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PurposeThe aim of this study is to provide insights into how the purchasing function can increase the maturity of smart maintenance management (SMM) in construction clients by (1) assessing current SMM maturity and (2) developing an adapted service triad for purchasing's meaningful involvement in SMM.Design/methodology/approachA multiple case research design was used, and data were collected from four higher education institutes in the Netherlands through an assessment of their current SMM maturity. Coding and a cross-case analysis were used to qualitatively analyze the data to identify roles and value chain integration factors as intermediate steps in adapting the service triad to a service hexad.FindingsWithin construction client organizations, collaboration between maintenance management, project management and ICT services requires improvement. The proposed service hexad redefines the client's SMM roles with the aim of improving collaboration. The authors discuss how this enables a transition to higher levels of SMM maturity.Research limitations/implicationsThe findings were derived from a particular class of construction clients: higher education institutes that operate owner-occupied properties. Although the service hexad could be adapted, to owner-occupied multi-user properties, further research is necessary to assess its relevance for investor-owned properties.Practical implicationsImplementing the service hexad provides construction clients with a stronger position in supply networks. It clarifies the briefing process in construction management and emphasizes the data supply responsibilities of construction management professionals.Originality/valueThe study draws on the service triads and meaningful involvement concepts from the purchasing literature and applies them to SMM.
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Since the financial and administrative liberalisation from the government in the late 1980s and the 1990s, the Dutch housing associations have been very dynamic, regarding the considerable extension of both commercial and social activities, the increased reliance and dependence on market circumstances, and the large number of amalgamations, creating bigger organisations. In recent years the Dutch social housing sector is under increased pressure as a consequence of the credit crunch, increased tax levies and the national implementation in the sector of EU regulations on ‘Services of General Economic Interest’. Factors like these are likely to have an effect on the organisational strategies of housing associations, the main providers of social housing in the Netherlands. The direction and the size of these effects, however, are not well known. A recent inquiry among housing associations sheds more light on this. In this paper, we make use of a classification including a socialcommercial dimension and a dimension between so-called ‘prospectors’ and ‘defenders’. This classification proves to be an adequate tool to describe the recent developments in the sector. It is concluded that, in general, housing associations are focussing more on traditional social housing tasks and ‘defending’ strategies, implying a shift back compared to the trend in recent decades.
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Like many countries, the COVID-19 pandemic has forced Statistics Netherlands to make changes in its fieldwork strategy. Since mid-March 2020, there have been limited opportunities to conduct face-to-face interviews. Therefore, from September 2020, CAPI sampled people are offered the opportunity to respond by telephone. For this purpose, face-to-face interviewers are instructed to persuade the potential respondent at the doorway. When people refuse a face-to-face interview, interviewers ask for a telephone number and try to make an appointment to conduct the interview by telephone. The aim of our study was to investigate the effects of conducting the interview by telephone instead of face-to-face on important survey outcome variables. We were particularly interested in whether differences are due to selection effects or caused by mode-specific measurement errors. Because we did not have the time or capacity to set up a controlled experiment, we performed regression analyses to decompensate the differences between selection effects and mode-specific measurement errors. We used data of the Labour Force Survey (LFS) and the Housing Survey (WoON). Our analysis showed that there were differences in important target variables, for both LFS and WoON. These differences were, however, mainly caused by selection effects – which can be taken into account for during weighting – and were less likely to be caused by mode specific measurement errors. Although there are important limitations and caveats, these findings are supportive to further implement this field strategy.
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This paper explores how residents of Helmond Brandevoort, a neotraditional neighbourhood in the Netherlands, socially construct a 'classed' place identity and what role the historicised architecture plays within that process. Given that place identity is constructed through social and cultural practices, the paper argues that residents' consumption of historicised environment is bound up with drawing symbolic boundaries which were explored here by analysing residents’ narratives. Two prominent types of narratives were found: their aesthetic judgement of the residential environment and the way they use it. Through these layered narratives, all interviewees appear to use historicized aesthetics to classify themselves as part of a valued social category. In the neighbourhood explored, the way of boundary drawing based on fostering moral judgements of social behaviour accompanied by efforts to keep neighbourhoods' historicised image unchanged.
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Dirk Kootstra en Jan Veuger, lector Maatschappelijk Vastgoed bij het Kenniscentrum NoorderRuimte hebben de eerste resultaten van het promotieonderzoek van Dirk Kootstra gepubliceerd in de speciale ERES 2015 uitgave.
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