Over the past forty years, the use of process models in practice has grown extensively. Until twenty years ago, remarkably little was known about the factors that contribute to the human understandability of process models in practice. Since then, research has, indeed, been conducted on this important topic, by e.g. creating guidelines. Unfortunately, the suggested modelling guidelines often fail to achieve the desired effects, because they are not tied to actual experimental findings. The need arises for knowledge on what kind of visualisation of process models is perceived as understandable, in order to improve the understanding of different stakeholders. Therefore the objective of this study is to answer the question: How can process models be visually enhanced so that they facilitate a common understanding by different stakeholders? Consequently, five subresearch questions (SRQ) will be discussed, covering three studies. By combining social psychology and process models we can work towards a more human-centred and empirical-based solution to enhance the understanding of process models by the different stakeholders with visualisation.
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Online consultation is increasingly offered by parenting practitioners, but it is not clear if it is feasible to provide empowerment-oriented support in a single session email consultation. Based on the empowerment theory, we developed the Guiding the Empowerment Process model (GEP model) to evaluate text-based consultation. By content analysis of the email advice (n = 129; 5997 sentences in total), we investigated the feasibility of the newly developed model (interobserver agreement, internal consistency and factor structure) and its validity. Concurrent validity was evaluated by comparing coding results using the GEP model and a Social Support model that partially intersects with empowerment. Results showed good inter-observer reliability and internal consistency of the GEP model. The results provided evidence for its concurrent validity by a significant correlation of the coding results from the GEP model with the Social Support model, although it was also distinctive. All described techniques which practitioners may employ to guide the parental process towards empowerment were observed in the sample. Also, guidance was provided in all components of the empowerment process. Feasibility of the GEP model for content analysis of email consultation in parental support from a theoretical empowerment perspective has been demonstrated.
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Introduction: Different models of frameworks for dietetic care are used in Europe. There is a substantial need for a consistent framework to compare research results and to cooperate on an international level. Therefore, one of the goals of the EU-funded project IMPECD was the development of a unified framework Dietetic Care Process (DCP) in order to foster a shared understanding of process-driven dietetic counselling. Materials and Methods:: Based on a literature review and in-depth analysis of different frameworks an iterative and incremental development process of finding solutions for decision-making within the consortium consisting of dietetic experts from 5 European HEI was passed. The developed DCP model was integrated in an online training course including 9 clinical cases (MOOC) to train students. The draft versions and the concluding final version DCP model were evaluated and re-evaluated by teachers and 25 students at two Intensive Study Programmes. Results:: The DCP model consists of five distinct, interrelated steps which the consortium agreed on: Dietetic Assessment, Dietetic Diagnosis, Planning Dietetic Intervention, Implementing Dietetic Intervention, Dietetic Outcome Evaluation. A standardized scheme was developed to define the process steps: dedication, central statement, aim and principles, and operationalization. Discussion:: Existing different process models were analyzed to create a new and consistent concept of a unified framework DCP. The variety within the European countries represented by the consortium proved to be both a challenge in decision-making and an opportunity to integrate multinational perspectives and intensify the scientific discourse. The development of a standardized scheme with precise definitions is a prerequisite for planning study designs in health services research. Besides, clarification is essential for establishing process-guided work in practice. The evaluated MOOC is now implemented in study programmes used by 5 European HEI in order to keep approaches and process-driven action comparable. The MOOC promotes the exchange of ideas between future professionals on an international level.
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Een van de meest populaire modellen voor onderzoek naar welzijn, stress en bevlogenheid van medewerkers is het Job Demands-Resources model (JD-R model). Voor onderzoek naar het welzijn van studenten heeft het lectoraat Studiesucces het Student Wellbeing model ontwikkeld, een model gebaseerd op het JD-R model. Het Student Wellbeing model beschrijft net als het JD-R model een motivatieproces en een uitputtingsproces, maar dan van studenten. Het model veronderstelt dat de balans tussen positieve (energiebronnen) en negatieve (stressoren) kenmerken van ‘het student zijn/de studententijd’ invloed heeft op het welzijn van studenten en o.a. de studieprestaties kan beïnvloeden.
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This paper presents a comprehensive study on assisting new AI programmers in making responsible choices while programming. The research focused on developing a process model, incorporating design patterns, and utilizing an IDE-based extension to promote responsible Artificial Intelligence (AI) practices. The experiment evaluated the effectiveness of the process model and extension, specifically examining their impact on the ability to make responsible choices in AI programming. The results revealed that the use of the process model and extension significantly enhanced the programmers' understanding of Responsible AI principles and their ability to apply them in code development. These findings support existing literature highlighting the positive influence of process models and patterns on code development capabilities. The research further confirmed the importance of incorporating Responsible AI values, as asking relevant questions related to these values resulted in responsible AI practices. Furthermore, the study contributes to bridging the gap between theoretical knowledge and practical application by incorporating Responsible AI values into the centre stage of the process model. By doing so, the research not only addresses the existing literature gap, but also ensures the practical implementation of Responsible AI principles.
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This study explores the evaluation of research pathways of self-management health innovations from discovery to implementation in the context of practice-based research. The aim is to understand how a new process model for evaluating practice-based research provides insights into the implementation success of innovations. Data were collected from nine research projects in the Netherlands. Through document analysis and semi-structured interviews, we analysed how the projects start, evolve, and contribute to the healthcare practice. Building on previous research evaluation approaches to monitor knowledge utilization, we developed a Research Pathway Model. The model’s process character enables us to include and evaluate the incremental work required throughout the lifespan of an innovation project and it helps to foreground that innovation continues during implementation in real-life settings. We found that in each research project, pathways are followed that include activities to explore a new solution, deliver a prototype and contribute to theory. Only three projects explored the solution in real life and included activities to create the necessary changes for the solutions to be adopted. These three projects were associated with successful implementation. The exploration of the solution in a real-life environment in which users test a prototype in their own context seems to be a necessary research activity for the successful implementation of self-management health innovations.
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Dit hoofdstuk beschrijft het PEOP-model en het bijbehorende PEOP OT-procesmodel. Het PEOP-model benadrukt de noodzaak van het competent zijn in het dagelijks handelen om participatie en welzijn mogelijk te maken. In het PEOP-model zijn zowel de persoonlijke als de omgevingsfactoren belangrijk in het ergotherapeutisch proces van assessment en interventie. Beide worden in het PEOP-model gezien als ondersteunend of belemmerend in het mogelijk maken van het dagelijks handelen. Door het gebruik van het PEOP OT-procesmodel wordt duidelijk hoe de capaciteiten van de persoon en de facilitators van de omgeving het dagelijks handelen bevorderen en hoe de beperkingen van de persoon en de barrières van de omgeving het dagelijks handelen belemmeren. Het PEOP OT-procesmodel start met het narratief en maakt daarmee duidelijk dat de betekenis van het dagelijks handelen in de ergotherapeutische interventie met de persoon en diens systeem, organisatie of gemeenschap het uitgangspunt is.
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Abstract Business Process Management (BPM) is an important discipline for organizations to manage their business processes. Research shows that higher BPM-maturity leads to better process performance. However, contextual factors such as culture seem to influence this relationship. The purpose of this paper is to investigate the role of national culture on the relationship between BPM-maturity and process performance. A multiple linear regression analysis is performed based on data from six different countries within Europe. Although the results show a significant relationship between BPM-maturity and process performance, no significant moderation effect of national culture has been found. The cultural dimension long term orientation shows a weak negative correlation with both BPM-maturity and process performance. Through a post-hoc moderation analysis on each dimension of BPM-maturity, we further find that long term orientation negatively moderates the relationship between process improvement and process performance. Three other moderation effects are also discovered. The results of this study contribute to insights into the role of culture in the field of BPM.
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The model of the Best Practice Unit (BPU) is a specific form of practice based research. It is a variation of the Community of Practice (CoP) as developed by Wenger, McDermott and Snyder (2002) with the specific aim to innovate a professional practice by combining learning, development and research. We have applied the model over the past 10 years in the domain of care and social welfare in the Netherlands. Characteristics of the model are: the interaction between individual and collective learning processes, the development of (new or better) working methods, and the implementation of these methods in daily practice. Multiple knowledge sources are being used: experiential knowledge, professional knowledge and scientific knowledge. Research is serving diverse purposes: articulating tacit knowledge, documenting the learning and innovation process, systematically describing the revealed or developed ways of working, and evaluating the efficacy of new methods. An analysis of 10 different research projects shows that the BPU is an effective model.
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From the article: Within the HU University of Applied Sciences (HU) the department HU Services (HUS) has not got enough insight in their IT Service Management processes to align them to the new Information System that is implemented to support the service management function. The problem that rises from this is that it is not clear for the HU how the actual Incident Management process as facilitated by the application is actually executed. Subsequently it is not clear what adjustments have to be made to the process descriptions to have it resemble the process in the IT Service Management tool. To determine the actual process the HU wants to use Process Mining. Therefore the research question for this study is: ‘How is Process Mining applicable to determine the actual Incident Management process and align this to the existing process model descriptions?’ For this research a case study is performed using Process Mining to check if the actual process resembles like the predefined process. The findings show that it is not possible to mine the process within the scope of the predefined process. The event data are too limited in granularity. From this we conclude that adjustment of the granularity of the given process model to the granularity of the used event data or vice versa is important.
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