Search results

Embedding Privacy in ICT architectures.

According to Johnson & Grandison (2007), failure to safeguard privacy of users of services provided by private and governmental organisations, leaves individuals with the risk of exposure to a number of undesirable effects of information processing. Loss of control over information about a person may lead to fraud, identity theft, reputation damage, and may cause psychosocial consequences ranging from mild irritation, unease, social exclusion, physical harm or even, in extreme cases, death. Although pooh-poohed upon by some opinion leaders from search engine and ICT industries for over a decade (Sprenger, 1999; Esguerra, 2009), the debate in the wake of events like the tragic case of Amanda Todd could be interpreted as supporting a case for proper attention to citizens’ privacy. Truth be told, for a balanced discussion on privacy in the age of Facebook one should not turn towards the social media environment that seems to hail any new development in big data analysis and profiling-based marketing as a breathtaking innovation. If the myopic view of technology pundits is put aside, a remarkably lively debate on privacy and related issues may be discerned in both media and scientific communities alike. A quick keyword search on ‘privacy’, limited to the years 2000-2015, yields huge numbers of publications: Worldcat lists 19,240; Sciencedirect 52,566, IEEE explore 71,684 and Google scholar a staggering 1,880,000. This makes clear that privacy is still a concept considered relevant by both the general public and academic and professional audiences. Quite impressive for a subject area that has been declared ‘dead’.

Collaborative learning in local partnerships for public value

In our recently started multiple case study - funded by the Netherlands Scientific Board (NWO) - on these processes of collaboration, we focused on the dynamics in growing partnerships between citizens, community social workers and civil servants. Three cases of social neighbourhood initiatives are presented that each create public value in their own way, while simultaneously adopting traditional governmental and social services provision. We will highlight their respective developmental phases, and the challenges in collaborative learning. One important lesson at this stage is that the words ‘professional’ and ‘volunteer’ seem to have become inappropriate, because both types of local actors can either possess or lack the skills required to nurture collaborative learning. These kinds of findings are shared in a collaborative learning trajectory with the stakeholders and the research group. Our experiences with this new role will be woven into our presentations.

The effect of e-Leadership on digital transformation in the Dutch public sector

A public sector that adequately makes use of information technology can provide improved government services that not only stimulates business development it also intensifies citizen participation and economic growth. However, the effectiveness of IT and its governance at both national as well as on municipality level leaves much to be desired. It is often stated that this is due to a lack of digital skills needed to manage the IT function and alignment with business. Therefore, the aim of this study is to determine the effect that digital leadership competences and IT capabilities have on digital transformation readiness within Dutch municipalities. Based on an analyses of survey data from 178 respondents we recommend municipalities to implement a range of activities that all are related to realize the ability to constantly apply strategic thinking and organizational leadership to exploit the capability of Information Technology to improve the business.

The Atmosphere in Open Public Spaces

Introduction:A space’s atmosphere is an important factor in how that space is experienced. In fact, festival visitors consider the atmosphere as the most important factor in how they experience a festival (Van Vliet 2012). Atmosphere is also what distinguishes physical shops from online web shops (Van Vliet, Moes & Schrandt 2015). Much research underlines the influence of atmosphere on cognitive and emotional processes. As early as 1956, research showed that an assessment of facial expressions in photographs depended on the atmosphere of the space in which the photos were viewed (Maslow & Mintz 1956). The importance of atmosphere inspired the search for ways to influence visitors and allowing them to react to, and even (co-)design, a space’s atmosphere – from museum spaces (Noordegraaf 2012) to urban spaces, from consciously-manipulated spaces to the now inevitable layer of digital information that has entered the public sphere (Mitchell 2005). Researchers have been studying the influence of atmosphere for decades, particularly through the lens of environmental psychology, which focuses on the interplay between humans and their environment (Mehrabian & Russell 1974; Steg, Van den Berg & De Groot 2012). A milestone in atmosphere research was the introduction of the concept of ‘atmospherics’ by Kotler (1973). From here, research into atmosphere mainly took place in the context of marketing research into consumer behaviour in shops and service environments such as restaurants, hotels, museums and festivals (Van Vliet 2014). The question here is whether these gathered insights contribute to understanding how atmosphere works in open public spaces.

Citizens’ initiatives in an onlife world

Citizen participation is booming, especially the number of urban bottom-up initiatives where information and communication technologies (ICT) are deployed is increasing rapidly. This growth is good news for society as recent historical research shows that the more citizens actively and persistently interfere with public issues, the more likely a society will be resilient. And yet, at the same time, a growing number of scholars argue that due to the unprecedented impact of ICT, the public sphere is at stake. How to understand both trends? How do the anti-‘public sphere’ developments relate to the growing number of citizens’ initiatives using ICT? And if these citizen initiatives can indeed be understood as manifestations of public spheres, how can ICT foster or hinder the development of these public spheres? These questions will be explored by analyzing a Dutch citizen initiative called ‘Buuv’ (an online ‘market’ place for and by local residents) from a ‘public sphere’ perspective. The author will turn to The human condition (1958) of Hannah Arendt in order to elaborate a ‘public sphere’ perspective. An Arendtian perspective (as any perspective) highlights, however, some aspects and underexposes other aspects. Furthermore, chances are that Arendt’s thoughts are somewhat outdated, in the sense that we now live in a world where the online and the offline life intertwine — an experience that is referred to with the term ‘onlife’. Bearing these remarks in mind, the author will elaborate on the value of Arendt’s ideas to 1) the endeavor of understanding current trends in society—more urban bottom-up initiatives and anti-‘public sphere’ developments due to the broad uptake of ICT—and 2) the endeavor of revitalizing the public sphere in an onlife world. IEEE copyright

Challenging oppressive discourses in the digital public sphere