More than 25!years after Moore’s first introduction of the public value concept in 995, the concept is now widely used, but its operationalization is still considered difficult. This paper presents the empirical results of a study analyzing the application of the public value concept in Higher Education Institutions, thereby focusing on how to account for public value. The paper shows how Dutch universities of applied sciences operationalize the concept ‘public value’, and how they report on the outcome achievements. The official strategy plans and annual reports for FY2016 through FY2018 of the ten largest institutions were used. While we find that all the institutions selected aim to deliver public value, they still use performance indicators that have a more narrow orientation, and are primarily focused on processes, outputs, and service delivery quality. However, we also observe that they use narratives to show the public value they created. In this way this paper contributes to the literature on public value accounting.
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Launching smart city activities and projects requires political support. For sustainable approaches, a concrete strategy, and leadership endorsement from the municipal government is crucial. In accordance with the most prevalent definitions of a smart city, postulating that a city must enhance quality of life and provide benefits to the people living and working there, this book chapter focuses on one specific aspect of public value, the value it can bring to citizens. Through discussion of earlier theoretical approaches and empirical evidence, we provide a framework to better capture, analyze and model value creation in a given municipal ecosystem. By analyzing two different cases—Amsterdam and Winterthur—it becomes clear that “smartness” is not just a state to be achieved, but rather the enablement of processes that continuously and dynamically change the city, improving quality of life by providing different benefits and amenities. The key enablers to develop an ecosystem for a smarter city strategy involve Private-Public-Partnership models, the direct involvement of citizens, the availability of data infrastructures, and social interaction platforms.
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This paper investigates how management accounting and control systems (operationalized by using Simons’ (1995a) levers of control framework) can be used as devices to support public value creation and as such it contributes to the literature on public value accounting. Using a mixed methods case study approach, including documentary analysis and semi-structured interviews, we found diverging uses of control systems in the Dutch university of applied sciences we investigated. While belief and interactive control systems are used intensively for strategy change and implementation, diagnostic controls were used mainly at the decentral level and seen as devices to make sure that operational and financial boundaries were not crossed. Therefore, belief and interactive control systems lay the foundation for the implementation of a new strategy, in which concepts of public value play a large role, using diagnostic controls to constrain actions at the operational level. We also found that whereas the institution wanted to have interaction with the external stakeholders, in daily practice this takes place only at the phase of strategy formulation, but not in the phase of intermediate strategy evaluation.
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Aanleiding Sinds kort nemen zorgprofessionals en onderzoekers in Nederland initiatieven om mensen met een licht verstandelijke beperking (LVB) zo lang mogelijk te laten functioneren in de eigen thuissituatie. Een manier om dit te doen is de inzet van zogenoemde Functional Assertive Community Treatment (FACT) teams. Deze teams gebruiken voornamelijk verbale interventies. Maar mensen met een LVB hebben moeite met het verwerken van verbale informatie. Vaktherapie kan juist met non-verbale en ervaringsgerichte methodieken goed aansluiten bij deze groep. Dit innovatieprogramma richt zich op de vraag van vaktherapeuten hoe en in welke vorm zij, in of rondom FACT LVB-teams, mensen met een LVB kunnen helpen. Doelstelling Het doel van de deelnemers aan het project is de zorg en ondersteuning van mensen met een LVB in de eigen thuissituatie (buurt/wijk) te verbeteren. Liefst zodanig dat deze mensen minder vaak hoeven te worden (her)opgenomen in een behandelcentrum. Het doel van het project is om de meerwaarde vast te stellen van de inzet van vaktherapie in of rondom FACT LVB teams bij het realiseren van deze ambitie. Het project is gefaseerd opgebouwd. In de eerste fase worden de vaktherapeutische behandelvormen bepaald. Vervolgens worden efficiënte interprofessionele werkwijzen en een vaktherapeutische behandel- & ondersteuningsroute vastgesteld, en ten slotte wordt het project geëvalueerd. Beoogde resultaten Het project biedt resulteert in een handreiking voor professionals om interprofessioneel samen te werken in de wijk voor mensen met LVB. Binnen het onderwijs levert het project een bijdrage aan een minor 'Wijkgerichte zorg & ondersteuning'. Het biedt een leerwerkplaats LVB voor studenten vaktherapie en aanpalende gebieden. De handreiking wordt geïmplementeerd in de opleidingen die opleiden tot vaktherapeut. Zogenaamde 'battles', waarin interprofessioneel samenwerken aan problemen vanuit de praktijk en het beste idee bekroond wordt met een stimuleringsprijs, zorgen voor verdere ontwikkeling. Publicaties in vakliteratuur zorgen voor verspreiding van de projectresultaten. De deelnemers aan het project zullen aansluiting zoeken bij symposia - regionaal, nationaal en internationaal - en bijeenkomsten buiten en binnen het netwerk om de resultaten aan een breed publiek te presenteren.
Designing cities that are socially sustainable has been a significant challenge until today. Lately, European Commission’s research agenda of Industy 5.0 has prioritised a sustainable, human-centric and resilient development over merely pursuing efficiency and productivity in societal transitions. The focus has been on searching for sustainable solutions to societal challenges, engaging part of the design industry. In architecture and urban design, whose common goal is to create a condition for human life, much effort was put into elevating the engineering process of physical space, making it more efficient. However, the natural process of social evolution has not been given priority in urban and architectural research on sustainable design. STEPS stems from the common interest of the project partners in accessible, diverse, and progressive public spaces, which is vital to socially sustainable urban development. The primary challenge lies in how to synthesise the standardised sustainable design techniques with unique social values of public space, propelling a transition from technical sustainability to social sustainability. Although a large number of social-oriented studies in urban design have been published in the academic domain, principles and guidelines that can be applied to practice are large missing. How can we generate operative principles guiding public space analysis and design to explore and achieve the social condition of sustainability, developing transferable ways of utilising research knowledge in design? STEPS will develop a design catalogue with operative principles guiding public space analysis and design. This will help designers apply cross-domain knowledge of social sustainability in practice.
Digital transformation has been recognized for its potential to contribute to sustainability goals. It requires companies to develop their Data Analytic Capability (DAC), defined as their ability to collect, manage and analyze data effectively. Despite the governmental efforts to promote digitalization, there seems to be a knowledge gap on how to proceed, with 37% of Dutch SMEs reporting a lack of knowledge, and 33% reporting a lack of support in developing DAC. Participants in the interviews that we organized preparing this proposal indicated a need for guidance on how to develop DAC within their organization given their unique context (e.g. age and experience of the workforce, presence of legacy systems, high daily workload, lack of knowledge of digitalization). While a lot of attention has been given to the technological aspects of DAC, the people, process, and organizational culture aspects are as important, requiring a comprehensive approach and thus a bundling of knowledge from different expertise. Therefore, the objective of this KIEM proposal is to identify organizational enablers and inhibitors of DAC through a series of interviews and case studies, and use these to formulate a preliminary roadmap to DAC. From a structure perspective, the objective of the KIEM proposal will be to explore and solidify the partnership between Breda University of Applied Sciences (BUas), Avans University of Applied Sciences (Avans), Logistics Community Brabant (LCB), van Berkel Logistics BV, Smink Group BV, and iValueImprovement BV. This partnership will be used to develop the preliminary roadmap and pre-test it using action methodology. The action research protocol and preliminary roadmap thereby developed in this KIEM project will form the basis for a subsequent RAAK proposal.
