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Promotieonderzoek naar het werk van groepsleiders in Justitiële Jeugdinrichtingen. De vraag is hoe groepsleiders de orde op de leefgroep vormgeven en of dit een verklaringsgrond is voor de beperkte recidivevermindering. Centraal in dit onderzoek staat het handelen van de groepsleider i.c. pedagogische medewerker, één van de sociale professionals binnen een breed forensisch domein.
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Attracting the best candidates online for job vacancies has become a challenging task for companies. One thing that could influence the attractiveness of organisations for employees is their reputation that is an essential component of marketing research and plays a crucial role in customer and employee acquisition and retention. Prior research has shown the importance for companies to improve their corporate reputation (CR) for its effect on attracting the best candidates for job vacancies. Company ratings and vacancy advertisements are nowadays a massive, rich valued, online data source for forming opinions regarding corporations. This study focuses on the effect of CR cues that are present in the description of online vacancies on vacancy attractiveness. Our findings show that departments that are responsible for writing vacancy descriptions are recommended to include the CR themes citizenship, leadership, innovation, and governance and to exclude performance. This will increase vacancies’ attractiveness which helps prevent labour shortage.
Reputation has often been proposed as the central mechanism that creates trust in the sharing economy. However, some sharing platforms that focus primarily on social rather than economically driven exchanges have managed to facilitate exchanges between users without the use of a reputation system. This could indicate that socially driven exchanges are in less need of reputation systems and that having sufficient trust is less problematic. We examine the effect of seller reputation on sales and price as proxies for trust, using a large dataset from a Dutch meal-sharing platform. This platform aims to stimulate social interactions between people via meal sharing. Multilevel regression analyses were used to test the association of reputation with trust. Our main empirical results are that reputation affects both sales and price positively, consistent with the existing reputation literature. We also found evidence of the presence of an information effect, i.e., the influence of reputation on sharing decreases when additional profile information is provided (e.g., a profile photo, a product description). Our results thus confirm the effectiveness of reputation in more socially driven exchanges also. Consequently, platform owners are advised to use reputation on their platform to increase sharing between its users.
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Corporate reputation is becoming increasingly important for firms; social media platforms such as Twitter are used to convey their message. In this paper, corporate reputation will be assessed from a sustainability perspective. Using sentiment analysis, the top 100 brands of the Netherlands were scraped and analyzed. The companies were registered in the sustainable industry classification system (SICS) to perform the analysis on an industry level. A semantic search tool called Open Semantic Desktop Search was used to filter through the data to find keywords related to sustainability and corporate reputation. Findings show that companies that tweet more often about corporate reputation and sustainability receive overall a more positive sentiment from the public.
In the era of social media, online reviews have become a crucial factor influencing the exposure of tourist destinations and the decision-making of potential tourists, exerting a profound impact on the sustainable development of these destinations. However, the influence of review valence on visit intention, especially the role of affective commitment and reputation (ability vs. responsibility), remains unclear. Drawing on emotion as a social information theory, this paper aims to elucidate the direct impact of different review valences on tourists’ visit intentions, as well as mediating mechanisms and boundary conditions. Three experiments indicate that positive (vs. negative) reviews can activate stronger affective commitment and visit intention, with affective commitment also playing a mediating role. Additionally, destination reputation significantly moderates the after-effects of review valences. More specifically, a responsibility reputation (compared with an ability reputation) weakens the effect of negative valence on affective commitment and visit intention. This study provides valuable theoretical insights into how emotional elements in online reviews influence the emotions and attitudes of potential tourists. Particularly for tourism managers, review valence and responsibility reputation hold practical significance in destination marketing.
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Talking and discussing with many partners during the way has brought us to the most original meaning of Teaching as ‘fostering learning’. The present Teaching case is the result of all those discussions and considerations united by the convincement that doing research is an essential part of that just mentioned fostering learning. Besides a Case to work on, the current Teaching Case includes a series of guidelines plus a body of thoughts and considerations to be taken into account when conducting research on places in all their complexity. In the endwe have all agreed on the importance of becoming more knowledgeable and better informed. It all implies a commitment to do so!The MAGE Case illustrated in this Teaching Case compilation has been mainly the product of an already existing interest in learning more about specific areas in our cities, often the areas in which new venues of our universities have been built. Working with partners in real life cases we experienced an increasingly sense of being part of the whole. We stopped calling the companies and institutions we were working with as potential ‘clients’ and started to build on a partnership’s cooperation narrative. Next steps in this trajectory have been to take the time to better establish the implications of seriously adopting this partnership narrative as a way of working together in research and education. In this sense, it has been indispensable to review terms such as co-creation, design thinking or teaching case and to come to grips by incorporating them as concepts in a case glossary.In terms of context, it is relevant to know that the current IMAGE Case as described in these pages has been elaborated in three different editions during the academic years 2020-2021 and 2021-2022. In each edition, we have been working with an international intercity cooperation from and within the cities of (in alphabetical order) Amsterdam, Barcelona, Lisbon, Paris and Vienna. The different schools and faculties are all part of higher education institutions in the cooperating cities and have a location in the focus areas of the case. Our districts and neighborhoods in the partner cities: Amsterdam -Zuidoost-; Barcelona -El Raval-; Lisbon -Carnide-; Paris -La Defènse-; Vienna -St. Marx-. During these two years we have been working together with students coursing different subjects and mostly in the bachelor courses. Lecturers and all kind of local partners have been closely involved in the process of making the case happen. The case description in this compilation shows intentionally the dates of the 3rd edition that took place in the second semester 2021-2022. This last edition helped to improve and re-see the Case after a period of lockdowns because of covid-19 pandemic regulations. Operating between the specific years of 2020-2022 has been an extraordinary experience in the literal sense of the word. The Covid-19 pandemic became an exceptional situation even for online intercity cooperation at a distance. Despite the longer experience built on online working together at a distance with international partners, the truly limitation of offline face-to face meetings at all levels, together with the experiences of being ill and even losing loved ones, has obviously had an impact. In terms of conducting research and collecting first-handdata, the restrictions have been clearly visible as well. Looking at the footage elaborated by the different students’ teams during the first and second edition one sees at once the emptiness of the streets, to name an example. The trigger for the current Case IMAGE Researching the City Mapping Imaginaries was mainly born from the increasing awareness that our look at cities' reputations (and at the reputations of areas within cities) could use a more diverse lens. Without denying the relevance of by now referential iconic places, there is a need to go beyond the already established and towards a new positioning for cities to capture a broader and more substantiated city map-- a map which contributes to seeing beyond the obvious towards the less generally known.This need is urgent. Even before Covid-19 pandemic and the cost of living crisis, many European cities were facing various challenges from mass tourism, to gentrification and decreasing livability in some urban areas. Despite city campaigns, which insist on spreading residents and visitors through all over our cities, cities tend themselves to concentrate attention, and investments, in areas that are already considered referential. But the crux is then, why not extend our view on how reputations and attention is built and really contribute to a more informed city mapping including a larger diversity of areas and centres of interest? Or as some creative entrepreneurs have put it: Instead of everybody aiming to be in a place that is already successful, wouldn't it be better to find new ways of making more places successful? (Bures, 2012b, 2012a)
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In a recent official statement, Google highlighted the negative effects of fake reviews on review websites and specifically requested companies not to buy and users not to accept payments to provide fake reviews (Google, 2019). Also, governmental authorities started acting against organisations that show to have a high number of fake reviews on their apps (DigitalTrends, 2018; Gov UK, 2020; ACM, 2017). However, while the phenomenon of fake reviews is well-known in industries as online journalism and business and travel portals, it remains a difficult challenge in software engineering (Martens & Maalej, 2019). Fake reviews threaten the reputation of an organisation and lead to a disvalued source to determine the public opinion about brands. Negative fake reviews can lead to confusion for customers and a loss of sales. Positive fake reviews might also lead to wrong insights about real users’ needs and requirements. Although fake reviews have been studied for a while now, there are only a limited number of spam detection models available for companies to protect their corporate reputation. Especially in times with the coronavirus, organisations need to put extra focus on online presence and limit the amount of negative input that affects their competitive position which can even lead to business loss. Given state-of-the-art derived features that can be engineered from review texts, a spam detector based on supervised machine learning is derived in an experiment that performs quite well on the well-known Amazon Mechanical Turk dataset.
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In Amsterdam we have been working with a diversity of partners in the city for more than a decade now. Our study and research in our research group Cities & Visitors have been focused on the image and reputations of our cities, including the image and reputation of different areas of the city itself. Year after year, we have seen together with our students in different European cities, how somehow intangible concepts truly influence the prosperity and the prospects of those living in different city areas. While some areas have been considered cool and ‘the place to be’ (mostly in the carefully restored older city centers) others suffer from a resilient bad reputation (see especially some neighborhoods in the peripheral areas)However, we have also realized that good and bad reputations do not last forever. Before the covid pandemic, many of the beautiful but overcrowded historical centers had become ‘no-go areas’, according to many residents. Simultaneously, we were also starting to identify clear signals that the reputation of some ‘peripheral’ places that had been considered the ‘worse places’ for years were beginning to be reframed. Operating from one of these peripheral areas in Amsterdam, the Bijlmer in the South East, we had already started to discover the interest, the knowledge and the creativity that slowly but surely had been nesting in Bijlmer, home to people from all over the world. We also realized that many of these areas had also become the home of our university campuses, including student housing. At the same time we also saw that lots of work still needed to be done and that all of the appealing potential was not necessarily visible at first sight. The area has been lacking infrastructure to articulate and put the already existing interest on the map. Challenged by our students, we reflected on our role as a university of applied sciences and decided to put some results of our research into practice. We have started a real life Lab & Café with a number of partners in Amsterdam South East. In the Lab we work on place making, building maps, exploring and documenting in cooperation not only with our students and co-researchers but also (and especially) with many key actors in Bijlmer who believed in and advocated for its potential before others. These experiments and practices respond to the need to develop (by doing) a more polycentric mapping of our cities and to stimulate different views on creativity and creative business initiatives. The work has the extra impact of being part of a consortium of five cities in Europe linked by our project IMAGE. In the Ureka workshop we would love to share with you how Spinoza Imaginaries Lab & Café has enabled us to become better ‘agents of change’ in our campuses. Through a ‘’Yes We Can,’’ approach one finds commonalities and discovers that co-creation is also a matter of commitment and trust and that creativity is inherent to life and belongs to all life phases and facets.
