The Internet is changing the way we organise work. It is shifting the requirement for what we call the ‘schedule push’ and the hierarchical organisation that it implies, and therefore it is removing the type of control that is conventionally used to match resources to tasks, and customer demand to supplies and services. Organisational hierarchies have become too expensive to sustain, and in many cases their style of coordination is simply no longer necessary. The cost complexity of the industrial complex starts to outweigh the benefits and the Internet is making it redundant.
Retail industry consists of the establishment of selling consumer goods (i.e. technology, pharmaceuticals, food and beverages, apparels and accessories, home improvement etc.) and services (i.e. specialty and movies) to customers through multiple channels of distribution including both the traditional brickand-mortar and online retailing. Managing corporate reputation of retail companies is crucial as it has many advantages, for instance, it has been proven to impact generated revenues (Wang et al., 2016). But, in order to be able to manage corporate reputation, one has to be able to measure it, or, nowadays even better, listen to relevant social signals that are out there on the public web. One of the most extensive and widely used frameworks for measuring corporate reputation is through conducting elaborated surveys with respective stakeholders (Fombrun et al., 2015). This approach is valuable but deemed to be laborious and resource-heavy and will not allow to generate automatic alerts and quick and live insights that are extremely needed in this era of internet. For these purposes a social listening approach is needed that can be tailored to online data such as consumer reviews as the main data source. Online review datasets are a form of electronic Word-of-Mouth (WOM) that, when a data source is picked that is relevant to retail, commonly contain relevant information about customers’ perceptions regarding products (Pookulangara, 2011) and that are massively available. The algorithm that we have built in our application provides retailers with reputation scores for all variables that are deemed to be relevant to retail in the model of Fombrun et al. (2015). Examples of such variables for products and services are high quality, good value, stands behind, and meets customer needs. We propose a new set of subvariables with which these variables can be operationalized for retail in particular. Scores are being calculated using proportions of positive opinion pairs such as <fast, delivery> or <rude, staff> that have been designed per variable. With these important insights extracted, companies can act accordingly and proceed to improve their corporate reputation. It is important to emphasize that, once the design is complete and implemented, all processing can be performed completely automatic and unsupervised. The application makes use of a state of the art aspect-based sentiment analysis (ABSA) framework because of ABSA’s ability to generate sentiment scores for all relevant variables and aspects. Since most online data is in open form and we deliberately want to avoid labelling any data by human experts, the unsupervised aspectator algorithm has been picked. It employs a lexicon to calculate sentiment scores and uses syntactic dependency paths to discover candidate aspects (Bancken et al., 2014). We have applied our approach to a large number of online review datasets that we sampled from a list of 50 top global retailers according to National Retail Federation (2020), including both offline and online operation, and that we scraped from trustpilot, a public website that is well-known to retailers. The algorithm has carefully been evaluated by manually annotating a randomly sampled subset of the datasets for validation purposes by two independent annotators. The Kappa’s score on this subset was 80%.
MULTIFILE
This study proposes a framework to measure touristification of consumption spaces, consisting of concentration of retail capital, business displacement and standardization of the consumption landscape. This framework is tested using business registration data and rent price estimates for consumption spaces in Amsterdam between 2005 and 2020. Touristification emerges from concentrations of retail capital and standardization, but occurs without causing significant business displacement. A cluster analysis identifies different variations of touristification. Besides the more typical cases these include nightlife areas, gentrifying consumption spaces and specialized retail areas. This suggests that local contingencies cause consumption spaces to respond differently to increasing tourism.
Client: Foundation Innovation Alliance (SIA - Stichting Innovatie Alliantie) with funding from the ministry of Education, Culture and Science (OCW) Funder: RAAK (Regional Attention and Action for Knowledge circulation) The RAAK scheme is managed by the Foundation Innovation Alliance (SIA - Stichting Innovatie Alliantie) with funding from the ministry of Education, Culture and Science (OCW). Early 2013 the Centre for Sustainable Tourism and Transport started work on the RAAK-MKB project ‘Carbon management for tour operators’ (CARMATOP). Besides NHTV, eleven Dutch SME tour operators, ANVR, HZ University of Applied Sciences, Climate Neutral Group and ECEAT initially joined this 2-year project. The consortium was later extended with IT-partner iBuildings and five more tour operators. The project goal of CARMATOP was to develop and test new knowledge about the measurement of tour package carbon footprints and translate this into a simple application which allows tour operators to integrate carbon management into their daily operations. By doing this Dutch tour operators are international frontrunners.Why address the carbon footprint of tour packages?Global tourism contribution to man-made CO2 emissions is around 5%, and all scenarios point towards rapid growth of tourism emissions, whereas a reverse development is required in order to prevent climate change exceeding ‘acceptable’ boundaries. Tour packages have a high long-haul and aviation content, and the increase of this type of travel is a major factor in tourism emission growth. Dutch tour operators recognise their responsibility, and feel the need to engage in carbon management.What is Carbon management?Carbon management is the strategic management of emissions in one’s business. This is becoming more important for businesses, also in tourism, because of several economical, societal and political developments. For tour operators some of the most important factors asking for action are increasing energy costs, international aviation policy, pressure from society to become greener, increasing demand for green trips, and the wish to obtain a green image and become a frontrunner among consumers and colleagues in doing so.NetworkProject management was in the hands of the Centre for Sustainable Tourism and Transport (CSTT) of NHTV Breda University of Applied Sciences. CSTT has 10 years’ experience in measuring tourism emissions and developing strategies to mitigate emissions, and enjoys an international reputation in this field. The ICT Associate Professorship of HZ University of Applied Sciences has longstanding expertise in linking varying databases of different organisations. Its key role in CARMATOP was to create the semantic wiki for the carbon calculator, which links touroperator input with all necessary databases on carbon emissions. Web developer ibuildings created the Graphical User Interface; the front end of the semantic wiki. ANVR, the Dutch Association of Travel Agents and Tour operators, represents 180 tour operators and 1500 retail agencies in the Netherlands, and requires all its members to meet a minimum of sustainable practices through a number of criteria. ANVR’s role was in dissemination, networking and ensuring CARMATOP products will last. Climate Neutral Group’s experience with sustainable entrepreneurship and knowledge about carbon footprint (mitigation), and ECEAT’s broad sustainable tourism network, provided further essential inputs for CARMATOP. Finally, most of the eleven tour operators are sustainable tourism frontrunners in the Netherlands, and are the driving forces behind this project.
FACILE beoogt vanuit de rol van de logistiek de transitie naar een circulaire kledingindustrie te faciliteren en te versnellen. De eerste fase verbetert de kledinginzameling. De tweede fase versnelt het digitaliseren van de recycle keten en realiseert een data-gedreven circulaire waarde keten.
FACILE beoogt vanuit de rol van de logistiek de transitie naar een circulaire kledingindustrie te faciliteren en te versnellen. De eerste fase verbetert de kledinginzameling. De tweede fase versnelt het digitaliseren van de recycle keten en realiseert een data-gedreven circulaire waarde keten. Wil je een rol spelen in de transformatie van de lineaire supply chain binnen de kledingindustrie naar een circulaire waardeketen, meld je dan aan bij het lectoraat Procesinnovatie en informatiesystemen en stap in het verduurzamen van de kledingindustrie door onderzoek te verrichten naar logistiek, duurzaamheid, digitalisering voor onze consortiumleden Doel FACILE heeft als haalbaarheidsstudie het doel om de transitie naar een circulaire kledingindustrie te versnellen. FACILE beoogt transparantie van de textiel-grondstoffenkringloop naar kanalen, partijen, en volumes. Een transparante markt van de vezelverwerkingsindustrie toont waar ontbrekende schakels zitten en wat het kritieke pad is om te komen tot een succesvolle transitie naar een circulaire kledingindustrie. Resultaten Over 10 jaar aantoonbare: praktijkbijdrage in versnelling van de transitie naar een circulaire kledingindustrie van tweedehands kleding door inzet van Logistiek, digitalisering en informatiemanagement kennisbijdrage aan onderwijs. Looptijd 15 januari 2021 - 31 augustus 2030 Aanpak FACILE hanteert meerdere fases om het beoogde resultaat te bereiken. Hierbij spelen gedragsonderzoek en grootschalig onderzoek onder de verschillende doelgroepen: consument, Retail, producent en de keten van (werk)kleding een grote rol. Relevantie van het onderzoek Onderwijsmateriaal voor basisscholen; middelbare scholen in de vorm van ‘awareness’ voor het milieu vraagstuk van kledingproductie en toekomstige oplossingen. Kennismateriaal voor Hbo’s en universiteiten gericht op: circulaire keten management; recycle keten management en stakeholders gedrag Extra informatie en oproep Verschillende deelprojecten waar studenten mee bezig zijn geweest zijn te vinden in het vakblad Genoeg. We nodigen de partijen uit om met ons in een vervolgproject recycle waardeketen te verbeteren en af te stemmen op de productie waardeketen (Supply Chain), zodat ook de aansluiting van beide waardeketens circulariteit gaan bevorderen. We nodigen studenten en het onderwijs uit om samen te werken met onze (consortium)partners.
