The growing sophistication, frequency and severity of cyberattacks targeting all sectors highlight their inevitability and the impossibility of completely protecting the integrity of critical computer systems. In this context, cyber-resilience offers an attractive alternative to the existing cybersecurity paradigm. We define cyber-resilience as the capacity to withstand, recover from and adapt to the external shocks caused by cyber-risks. This article seeks to provide a broader organizational understanding of cyber-resilience and the tensions associated with its implementation. We apply Weick's (1995) sensemaking framework to examine four foundational tensions of cyber-resilience: a definitional tension, an environmental tension, an internal tension, and a regulatory tension. We then document how these tensions are embedded in cyber-resilience practices at the preparatory, response and adaptive stages. We rely on qualitative data from a sample of 58 cybersecurity professionals to uncover these tensions and how they reverberate across cyber-resilience practices.
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Due to the variegated nature of the teaching profession system, different actors operating in this system (teachers, school leaders, policy makers) are inevitably intertwined and assumably influence each other’s sensemaking processes, especially when system-wide educational change occurs. Gaining insight into how different actors in the teacher profession system make sense of educational change is important, as it might hamper or enable the system's adaptive capacity. That is why we stretched Coburn’s model of collective sensemaking from a teacher-team lens to include different actors and focus on their interpersonal dynamics during sensemaking processes. Performing a conceptual review, we synthesized 87 articles which focus on collective sensemaking of the following actor groups: (1) teachers (micro), (2) school leaders (meso), and/or (3) district/state/national leaders, policy makers, professional development providers, curriculum developers, researchers, community members, and parents (macro). In the results we describe how actors’ involvement varied due to different role distributions and role perceptions of actors. In addition, four contextual factors influencing the interpersonal dynamics were distinguished that were closely related to leadership practices that enable actors to compare the change with their own beliefs and (organizational) practices. We describe three mechanisms which explain how actors valuate a change (valuating), how they are owning this change (owning), and which is shaped by gatekeeping of sensegivers in their social context (gatekeeping).
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Producing evidence that can be used in court is a central goal of criminal investigations. Forensic science focuses with considerable success on the production of pieces of evidence from specific sources. However, less is known about how a team of investigating police officers progressively produces a body of evidence during the course of a criminal investigation. This literature review uses Weickian sensemaking to analyse what is known about this process in criminal investigations into organised crime. Focusing on the criminal investigation team, collective sensemaking is used as a lens through which to place the reasoning processes used in constructing evidence in a social context. In addition to describing three constituent parts of collective sensemaking relevant for criminal investigations, six factors are identified that influence the quality of collective sensemaking. Building on these results, nine focal points are presented for analysing the sensemaking processes in a criminal investigation team, aimed at advancing knowledge about the production of evidence in criminal investigations of organised crime. Furthermore, a definition of evidence is developed that is suitable for studying sensemaking in the context of an ongoing criminal investigation.
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The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation research, construal-level theory (CLT), and dynamic change perspectives, our scholarly work focuses on the complexities of organizational change in a digital transformation context. Although employees generally support digital transformation, our findings show that their perceptions change over time across a range of specific challenges experienced during the employee change journey. Our findings stress the importance of adopting a social exchange lens in digital transformation knowledge as this represents deep structure change that might cause well-designed transformation processes to fail. Implications for hospitality and tourism management are discussed.
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The potential of a ‘data-driven life’, together with the realization of Weiser’s vision of ‘the disappearing computer’ have been embraced by many. However, the increasing invisibility, virtuality and complexity of data systems also come with a variety of concerns, such as issues of sensemaking, ownership, representation and control. Although data and technology is all around us, its virtual and invisible nature, thereby its lack of material and tangible forms has implications on the way data systems are (mis) used, understood, experienced and perceived. This paper presents craft-based approaches for physical sense making –widely ranging from physical artefacts to show and hide from monitoring, to crafting data physicalizations for critical thinking, communication and creativity. In doing so, this paper discusses how crafting physical forms can be used as a way to grasp and understand ‘invisible’ data systems.
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The range of studies that has been conducted on the role of gossip in organizations suggests that gossip in the workplace plays a variety of important roles in organisational processes. However, relatively few studies have explored its role in intercultural situations. This is surprising given how organisations are becoming increasingly diverse. This paper addresses this gap in the literature. It reports on an exploratory project that sought to determine how perceptions of organisational gossip vary between members of different cultural groups. Using a sensemaking, interpretative approach, we showed two gossip scenarios to 8 Chinese, 8 German and 8 Dutch first year students, and conducted semi structured interviews, asking them how they perceived the nature of the gossip, the gossiper and the object of gossip (i.e., the person being gossiped about). After analysing the data with ATLAS.ti, we observed certain patterns emerging. For example, while all students condemned a manager’s bad behaviour, the Chinese students seemed to expect it more than did their Dutch or German counterparts. Moreover, we found that the relationship and amount of trust that exists between gossiper, listener and object of gossip greatly influenced how the gossiper and object of gossip were perceived. After reflecting on our research methodology, this study sets the stage for the next phase of our research on the role of gossip in intercultural situations. LinkedIn: https://www.linkedin.com/in/dominiquedarmon/
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Sustainable commercial fishing, species conservation, and bycatch are contentious topics. Great emphasis has been placed on the sustainable sourcing of particular species that we buy at the store and order in restaurants, but how can we trust that the fish on our plates, from a system-wide perspective, have been appropriately sourced? Even in what are commonly considered to be the best-managed fisheries in the world (i.e., Alaskan fisheries), thousands of tons of fish are wasted each year in the interest of providing certain species in certain ways to certain people, at certain prices. Are the management practices and regulations that we think are helping actually having the desired outcomes in terms of the effective use of natural resources?This book presents a framework that can enhance our understanding, research, and regulation of frontline organizing processes in commercial fisheries, which may be generalized to other resource extraction industries. It enables readers to better grasp and respond to the need to develop practices and regulations that involve effective use of all natural resources, rather than just a chosen few. The book is especially important to researchers and practitioners active in the fishing industry, and natural resource managers and regulators interested in understanding and improving their management systems. It is also highly relevant to organization and management researchers interested in coupled human and natural systems, ecological sensemaking, the role of quantum mechanics in organizational phenomena, sociomateriality, and sustainability.The book uses the real-world case of an Alaskan fishing fleet to explore how the commercial fishing industry (which includes businesses, management agencies, regulatory bodies, and markets, among others) entangles itself with natural phenomena in order to extract resources from them. After gaining a better understanding of these processes can we see how they can be improved, especially through changes to regulatory management systems, in order to foster not only more sustainable, but also less wasteful (these two goals are not necessarily interdependent in today's regulatory management systems), natural resource extraction and use. Such an understanding requires exploring how regulations, natural phenomena, human sensemaking processes, and market forces entangle at sea to materialize the fish that make their way to our plates - as well as those that, importantly, do not.
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The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation research, construal-level theory (CLT), and dynamic change perspectives, our scholarly work focuses on the complexities of organizational change in a digital transformation context. Although employees generally support digital transformation, our findings show that their perceptions change over time across a range of specific challenges experienced during the employee change journey. Our findings stress the importance of adopting a social exchange lens in digital transformation knowledge as this represents deep structure change that might cause well-designed transformation processes to fail. Implications for hospitality and tourism management are discussed.
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When corporate social responsibility (CSR) as a sensemaking process is assessed from a corporate governance perspective, this implies that stakeholders do not only influence companies by promoting and enforcing regulations and other corporate guidelines. They also influence companies by promoting regulation on influence pathways, by demanding that companies develop formal mechanisms that allow companies and stakeholders to discuss and in some cases agree on changes to principles and policies. This perspective suggests that regulation is an outcome of power relations and is, as such, a reflection of certain mental models. As such, mental models reveal the political bias in corporate governance perspectives. For this reason, CSR research needs to be clear about the underlying assumptions about corporate governance, and corporate governance research needs to disclose which mental models of CSR influence the outcomes. Taking a governance perspective on the development of mental models of CSR helps to understand the interaction between CSR and processes of sensemaking at the institutional, organizational and individual levels.
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Narrative research is an appropriate method for studying the constructs and sensemaking of moral courage. Moral courage or speaking up by professionals is needed for maintaining ethical checks and balances in organizations. Personal narratives give the researcher and the researched increased understanding of real-life individual and implicit behavior that encourages moral action by professionals. By reflecting on reasons for morally courageous actions, prototypes and implicit patterns become clearer. These insights fit the focus of a sensemaking-intuitive approach as most current approach to ethical decision-making. Insights from individual narratives can encourage and strengthen the professional in performing his or her much needed ethical role in the organization.
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