This paper is a case report of why and how CDIO became a shared framework for Community Service Engineering (CSE) education. CSE can be defined as the engineering of products, product-service combinations or services that fulfill well-being and health needs in the social domain, specifically for vulnerable groups in society. The vulnerable groups in society are growing, while fewer people work in health care. Finding technical, interdisciplinary solutions for their unmet needs is the territory of the Community Service Engineer. These unmet needs arise in local niche markets as well as in the global community, which makes it an interesting area for innovation and collaboration in an international setting. Therefore, five universities from Belgium, Portugal, the Netherlands, and Sweden decided to work together as hubs in local innovation networks to create international innovation power. The aim of the project is to develop education on undergraduate, graduate and post-graduate levels. The partners are not aiming at a joined degree or diploma, but offer a shared short track blended course (3EC), which each partner can supplement with their own courses or projects (up to 30EC). The blended curriculum in CSE is based on design thinking principles. Resources are shared and collaboration between students and staff is organized at different levels. CDIO was chosen as the common framework and the syllabus 2.0 was used as a blueprint for the CSE learning goals in each university. CSE projects are characterized by an interdisciplinary, human centered approach leading to inter-faculty collaboration. At the university of Porto, EUR-ACE was already used as the engineering education framework, so a translation table was used to facilitate common development. Even though Thomas More and KU Leuven are no CDIO partner, their choice for design thinking as the leading method in the post-Masters pilot course insured a good fit with the CDIO syllabus. At this point University West is applying for CDIO and they are yet to discover what the adaptation means for their programs and their emerging CSE initiatives. CDIO proved to fit well to in the authentic open innovation network context in which engineering students actively do CSE projects. CDIO became the common language and means to continuously improve the quality of the CSE curriculum.
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The capacity to guide the evolution and creation of new products (manufactured goods or services) is crucial for the enterprise's profitability. Hence, enterprises have acquired the capacity to manage the future of their product portfolio. However, companies that offer a combination of manufactured goods and services as an integrated system or a Product-Service System confront challenging conditions to maintain or increase their market share due to the complex relationship between manufacturing and service production systems. The complexity of a PSS makes it challenging to adapt its physical products to new customer requirements, satisfy new standards, or develop/adopt new technologies because any modification in one part of the system will undoubtedly affect the other. Therefore, it is necessary to propose an approach for managing the development process of a PSS from a broad perspective. The approach presented in this article combines the advantages of the Business Model Canvas to define the crucial functions of a business model with the service blueprinting capacity to represent service processes. The proposal describes a five stages methodology: Conceptualization, Business Model Design, Product-Service System (PSS) Scenarios, Blueprint design, and Validation. The methodology helps the analysis of a PSS from three perspectives: product, use, and result, which are the typical PSS scenarios. A case study applied to a company that distributes purified water is helpful to illustrate the methodology. Finally, the methodology includes some aspects that favor implementing creative and dynamic business models, emphasizing the constant changes in the evolution of products and services.
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Van de flaptekst: Service design - het ontwerpen van dienstverlening verbetert bestaande diensten of ontwerpen geheel nieuwe. Daarbij wordt gekozen voor een andere invalshoek: creatief onderzoekend en gericht op de ervaringen van individuele gebruikers. Dit is een eindpublicatie van het prgramma Innoveren in Dienstverlening. In negen verschillende projecten werden door creatieve bureaus methoden van service design toegepast. Van dit boek is ook een Engelstalige versie beschikbaar.
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The transition to a circular economy requires innovative digital solutions to extend the lifespan of electrical and electronic appliances (EEA) and reduce the volume of waste generated by this product stream. Digital Product Passports (DPPs) make product and usage information accessible to supply chain partners and serve as a crucial tool for optimising circular strategies. DPP data on performed maintenance, upgrades, (sensor) data on EEA usage, diagnostics and repairs support supply chain actors throughout the product lifecycle in carrying out their circular responsibilities. This project focuses on the application of DPPs in the "Middle-of-Life" phase of EEA products, specifically dishwashers and coffee machines. The central research question is: How can the EEA supply chain design and actively manage a DPP in a way that creates value for all stakeholders in the Middle-of-Life phase and contributes to product life extension and circularity? The applied methodology is based on Design Science Research (DSR) and Co-design, in which manufacturers, repair services, collection partners and DPP solution providers collaborate on a practice-oriented implementation. In co-design sessions, the requirements and functionalities of DPPs are defined based on identified circular roles and related information needs. These are then translated into a DPP "Proof of Concept", which is tested by partners across the electronics value chain. The intended outcome is an implemented and validated DPP concept that unlocks product data, optimises circular processes, and strengthens collaboration within the supply chain. This project contributes to strategic policy agendas on digitalisation and circularity and offers a blueprint for the broader application of DPPs in the EEA sector. The project partners – ATAG Benelux, E-Care, Beekman B.V., Holland Circulair, Eviden, Saxion University of Applied Sciences, and HU University of Applied Sciences Utrecht – combine their expertise to develop a future-proof, scalable and practice-based DPP solution.
TROEF is een MOOI-subsidieproject waarin Co-design en het Centre of Expertise Smart and Sustainable Cities betrokken zijn. Co-design werkt samen met de andere TROEF partners aan het vormgeven van de klantervaring voor gebruikers van de nieuwe dienstverlening die binnen het TROEF project ontwikkeld wordt. Doel TROEF heeft als doel het realiseren van een Internet-of-Energy om het decentrale energiesysteem van de toekomst mogelijk te maken en de energietransitie zo te versnellen. Daarnaast worden op basis van dit internet-of-energy nieuwe diensten ontwikkeld voor gebruikers van het energiesysteem. Resultaten Per resultaatgebied (utiliteit, mobiliteit, residentieel) 3-5 uitgewerkte klantreizen voor verschillende klantgroepen De klantreizen getest in verschillende living labs Een overkoepelende TROEF service blueprint Looptijd 04 januari 2021 - 31 december 2024 Aanpak Deze klantreizen worden samen met gebruikers verschillende ontworpen. Hierdoor worden de partners ondersteunt bij het ontwikkelen van deze nieuwe TROEF diensten, en zorgt Co-design voor een gedeeld doel voor de gebruikservaring. In de praktijk wordt het IoE ingezet om het energiesysteem onder te kunnen verdelen in verschillende lokale energiegemeenschappen, waarbinnen duurzame energie zoveel mogelijk lokaal opgewekt en gebruikt wordt. Deze gemeenschappen kunnen onderling dan ook weer duurzame energie uitwisselen via het IoE. Dit leidt een vergroting van lokaal gebruik van duurzame energie en een lagere belasting op het elektriciteitsnet. Relevantie TROEF heeft als doel learning communities op te zetten. Concreet houdt dit in dat er gewerkt wordt aan kennisdeling over slimme energiesystemen met studenten. De energietransitie is namelijk een enorme uitdaging en we kunnen jong talent hier goed bij gebruiken. Cofinanciering RVO MOOI subsidie
TROEF is een MOOI-subsidieproject waarin Co-design, Lectoraat Nieuwe Energie in de Stad (NEidS) en het Centre of Expertise Smart and Sustainable Cities betrokken zijn. Co-design werkt samen met de andere TROEF partners aan het vormgeven van de klantervaring voor gebruikers van de nieuwe dienstverlening die binnen het TROEF project ontwikkeld wordt.
