From the pubisher's website: This paper aims to chart the (moral) values from a robotic industry's perspective regarding the introduction of robots in education. To our knowledge, no studies thus far have addressed this perspective in considering the moral values within this robotic domain. However, their values could conflict with the values upheld by other relevant stakeholders, such as the values of teachers, parents or children. Hence, it is crucial to take the various perspectives of relevant stakeholder's moral values into account. For this study, multiple focus group sessions (n=3) were conducted in The Netherlands with representatives (n=13) of robotic companies on their views of robots in primary education. Their perceptions in terms of opportunities and concerns, were then linked to business values reported in the extant literature. Results show that out of 26 business values, mainly six business values appeared relevant for robot tutors: 1) profitability, 2) productivity, 3 & 4) innovation and creativity, 5) competitiveness, and 6) risk orientation organization. https://doi.org/10.1109/DEVLRN.2019.8850726
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Abstract: Background: There has been a rapid increase in the population of senior citizens in many countries. The shortage of caregivers is becoming a pressing concern. Robots are being deployed in an attempt to fill this gap and reduce the workload of caregivers. This study explores how healthcare robots are perceived by trainee care professionals. Methods: A total of 2365 students at different vocational levels completed a questionnaire, rating ethical statements regarding beneficence, maleficence, justice, autonomy, utility, and use intentions with regard to three different types of robots (assistive, monitoring, and companion) along with six control variables: gender, age, school year, technical skills, interest in technology, and enjoying working with computers.
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Through a qualitative examination, the moral evaluations of Dutch care professionals regarding healthcare robots for eldercare in terms of biomedical ethical principles and non-utility are researched. Results showed that care professionals primarily focused on maleficence (potential harm done by the robot), deriving from diminishing human contact. Worries about potential maleficence were more pronounced from intermediate compared to higher educated professionals. However, both groups deemed companion robots more beneficiary than devices that monitor and assist, which were deemed potentially harmful physically and psychologically. The perceived utility was not related to the professionals' moral stances, countering prevailing views. Increasing patient's autonomy by applying robot care was not part of the discussion and justice as a moral evaluation was rarely mentioned. Awareness of the care professionals' point of view is important for policymakers, educational institutes, and for developers of healthcare robots to tailor designs to the wants of older adults along with the needs of the much-undervalued eldercare professionals.
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Voor MKB-winkeliers is het de afgelopen jaren steeds lastiger geworden om goed personeel te vinden. De kwaliteit van de dienstverlening in de winkel komt hierdoor onder druk te staan wat ten koste gaat van klanttevredenheid en omzetten. Om het tij te keren willen MKB-winkeliers meer kennis opdoen over de mogelijkheden die sociale robots hen bieden om klanten te bedienen. Uit de vraagarticulatie is gebleken dat de MKB-winkeliers het meeste verwachten van de mogelijkheden om met sociale robots klanten te ontvangen, hen de weg te wijzen, promoties te tonen, productinformatie te verstrekken, en advies te geven. In dit project onderzoeken wij de toegevoegde waarde van sociale robots die deze dienstverlenende taken uitvoeren in tien winkels in Nederland. De centrale onderzoeksvraag van dit project luidt: “Hoe en in welke mate leidt de inzet van sociale robots voor diverse dienstverlenende taken in de winkel (ontvangen van klanten, wijzen van de weg, promoten van aanbiedingen, verstrekken van productinformatie, het geven van advies) tot tevredenheid van klant en personeel, en zorgt het voor toegevoegde waarde voor de winkelier?” Om deze vraag te kunnen beantwoorden zijn vijf deelvragen geformuleerd, die aan de hand van drie samenhangende werkpakketten samen met consortiumpartners via praktijkgericht onderzoek zullen worden beantwoord. De kern van het consortium bestaat uit de Hogeschool van Amsterdam, de Vrije Universiteit Amsterdam, TMO Fashion Business School, tien winkeliers, en een robotprovider. De nieuwe kennis die met dit project wordt gegenereerd over de mogelijkheden van sociale robots voor de dienstverlening in winkels (en daarmee hun voortbestaan), is van grote waarde voor MKB-winkeliers in heel Nederland. De resultaten van het onderzoek worden daarom in een vierde werkpakket breed gedeeld via de brancheorganisaties INretail, Het Vakcentrum en Techniek Nederland, een websitepagina op Retail Insiders, een YouTube kanaal, een boekje, en blogartikelen voor winkeliers op toonaangevende online platforms.
The Hospitality, Tourism, Innovation & Technology Experts Network (HTIT-EN) is a pivotal initiative aimed at unlocking societal impact potential. The Dutch hospitality and tourism sector, which employs over half a million individuals and annually hosts more than 40 million guests, ranks as the Netherlands’ 8th largest economic sector. However, this sector faces numerous challenges, including the uncertain impact of emerging technologies and issues such as unethical behavior, workforce attrition, and staff shortages, which have been exacerbated by the COVID-19 pandemic. The advent of emerging technologies like service robots, immersive experiences, and artificial intelligence has brought the sector to a critical juncture. These innovations pose significant disruptions, challenging the traditional concept of hospitality and questioning the positive societal impact in terms of ethical considerations, inclusivity, affordability, and data privacy.Strategically positioned to address these challenges, HTIT-EN focuses on leveraging emerging technologies to create impactful scenarios and shape the future of hospitality and tourism. Our motivation stems from the sector’s societal importance and its continuous influence on our daily lives. By harnessing technology and innovation, we aim to tackle industry-specific issues and extend the positive societal impact to related human-centered service industries.The overarching mission of HTIT-EN is to empower the Dutch Hospitality and Tourism sector to serve as a driving force for technology-enabled societal impact. The primary objective is to align research activities and promote collaboration. Key objectives include bringing together leading professors specializing in technology-driven impact within the hospitality and tourism sector, initiating research projects in line with a shared research agenda and in collaboration with local and international industry partners, and collaboratively developing expertise in emerging technologies that empower the role of hospitality and tourism as catalysts for societal impact. This endeavor contributes to the development and acceleration of the Knowledge and Innovation Agenda (KIA) ‘Key technologies’ & ‘Digitalization’. The aim is to foster an excellent reputation for Dutch hospitality and tourism as a global leader in technology-driven societal impact.We have strong support from CELTH, the Centre of Expertise within the domain of leisure, tourism and hospitality for the overall ambitions of the research project.Societal issueThe HTIT-EN project bridges societal importance and cross-cutting issues in the tourism and hospitality sectors. It’s fueled by the ambition to leverage emerging technologies to tackle industry-specific challenges, including knowledge and skills gaps, labor shortages and replacements, and evolving consumer expectations.Benefit to societyThe platform brings together professors and researchers from MBO, HBO and WO knowledge institutes as well as diverse set of professional partners to stimulate collaboration, align research lines and establish joint a joint research agenda on how technology-driven impact may become a catalyst within hospitality and tourism.
In 2024, the Dutch government set a new plan for offshore wind farms to become the Netherlands' largest power source by 2032, aiming for 21 GW of installed capacity. By 2050, they expect between 38 and 72 GW of offshore wind power to meet climate-neutral energy goals. Achieving this depends heavily on efficient wind turbines (WTs) operation, but WTs face issues like cavitation, bird strikes, and corrosion, all of which reduce energy output. Regular Inspection and Maintenance (I&M) of WTs is crucial but remains underdeveloped in current wind farms. Presently, I&M tasks are done by on-site workers using rope access, which is time-consuming, costly, and dangerous. Moreover, weather conditions and personnel availability further hinder the efficiency of these operations. The number of operational WTs is expected to rise in the coming years, while the availability of service personnel will keep on declining, highlighting the need for safer and more cost-effective solutions. One promising innovation is the use of aerial robots, or drones, for I&M tasks. Recent developments show that they can perform tasks requiring physical interaction with the environment, such as WT inspections and maintenance. However, the current design of drones is often task-specific, making it financially unfeasible for small and medium-sized enterprises (SMEs) – providing services in WT inspection and maintenance- to adopt. Together with knowledge institutes, SMEs and innovation clusters, this project addresses these urgent challenges by exploring the question of how to develop a modular aerial robot that can be easily and intuitively deployed in offshore environments for inspecting and maintaining WTs to facilitate SMEs adoption of this technology? The goal is to create a modular drone that can be equipped with various tools for different tasks, reducing financial burdens for SMEs, improving worker safety, and facilitating efficient green energy production to support the renewable energy transition.
