In service design projects, collaboration between design consultant and service provider can be problematic. The nature of these projects requires a high level of shared understanding and commitment, which providers may not be used to. We studied designer-provider collaboration in multiple real-life cases, in order to uncover determinants for successful collaboration. The case studies involved six service innovation projects, performed by Dutch design agencies. Independent researchers closely monitored the projects. Additional interviews with designers and providers gave insights in how both parties experienced their collaboration in the innovation projects. During data analysis, a coding scheme was created inductively. The scheme supported us in formulating 12 themes for designer-provider collaboration, amongst them four contextual determinants of shared understanding and stakeholder commitment in SD-projects. The insights from this study were then grounded in literature. Knowledge gaps were identified on themes about agreements of responsibilities, the open-endedness of an SD-process, an opportunitysearching approach, and organizational change that is required for the successful implementation of innovative service concepts.
Objective: To construct the underlying value structure of shared decision making (SDM) models. Method: We included previously identified SDM models (n = 40) and 15 additional ones. Using a thematic analysis, we coded the data using Schwartz’s value theory to define values in SDM and to investigate value relations. Results: We identified and defined eight values and developed three themes based on their relations: shared control, a safe and supportive environment, and decisions tailored to patients. We constructed a value structure based on the value relations and themes: the interplay of healthcare professionals’ (HCPs) and patients’ skills [Achievement], support for a patient [Benevolence], and a good relationship between HCP and patient [Security] all facilitate patients’ autonomy [Self-Direction]. These values enable a more balanced relationship between HCP and patient and tailored decision making [Universalism]. Conclusion: SDM can be realized by an interplay of values. The values Benevolence and Security deserve more explicit attention, and may especially increase vulnerable patients’ Self-Direction. Practice implications: This value structure enables a comparison of values underlying SDM with those of specific populations, facilitating the incorporation of patients’ values into treatment decision making. It may also inform the development of SDM measures, interventions, education programs, and HCPs when practicing.
In this paper we explore the influence of the physical and social environment (the design space) son the formation of shared understanding in multidisciplinary design teams. We concentrate on the creative design meeting as a microenvironment for studying processes of design communication. Our applied research context entails the design of mixed physical–digital interactive systems supporting design meetings. Informed by theories of embodiment that have recently gained interest in cognitive science, we focus on the role of interactive “traces,” representational artifacts both created and used by participants as scaffolds for creating shared understanding. Our research through design approach resulted in two prototypes that form two concrete proposals of how the environment may scaffold shared understanding in design meetings. In several user studies we observed users working with our systems in natural contexts. Our analysis reveals how an ensemble of ongoing social as well as physical interactions, scaffolded by the interactive environment, grounds the formation of shared understanding in teams. We discuss implications for designing collaborative tools and for design communication theory in general.
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Society continues to place an exaggerated emphasis on women's skins, judging the value of lives lived within, by the colour and condition of these surfaces. This artistic research will explore how the skin of a painting might unpack this site of judgement, highlight its objectification, and offer women alternative visualizations of their own sense of embodiment. This speculative renovation of traditional concepts of portrayal will explore how painting, as an aesthetic body whose material skin is both its surface and its inner content (its representations) can help us imagine our portrayal in a different way, focusing, not on what we look like to others, but on how we sense, touch, and experience. How might we visualise skin from its ghostly inner side? This feminist enquiry will unfold alongside archival research on The Ten Largest (1906-07), a painting series by Swedish Modernist Hilma af Klint. Initial findings suggest the artist was mapping traditional clothing designs into a spectral, painterly idea of a body in time. Fundamental methods research, and access to newly available Af Klint archives, will expand upon these roots in maps and women’s craft practices and explore them as political acts, linked to Swedish Life Reform, and knowingly sidestepping a non-inclusive art history. Blending archival study with a contemporary practice informed by eco-feminism is an approach to artistic research that re-vivifies an historical paradigm that seems remote today, but which may offer a new understanding of the past that allows us to also re-think our present. This mutuality, and Af Klint’s rhizomatic approach to image-making, will therefore also inform the pedagogical development of a Methods Research programme, as part of this post-doc. This will extend across MA and PhD study, and be further enriched by pedagogy research at Cal-Arts, Los Angeles, and Konstfack, Stockholm.
Nederland heeft in het Natura 2000 Beheerplan Deltawateren richtlijnen vastgelegd voor natuurbehoud en biodiversiteit. De Nederlandse wateren en de deltagebieden maken tweederde uit van de Natura 2000 gebieden en vormen een belangrijk leefgebied voor kustbroedvogels en zijn voor trekvogels onmisbaar als rustgebied en plek om te foerageren. Om natuurbeheer effectiever te kunnen laten verlopen, is monitoring van de dynamiek van estuariene natuur in de deltabeheercyclus van groot belang. Het biedt publieke professionals mogelijkheden om systeemontwerpen en/of systeemingrepen (tijdig) aan te passen. Voor projectmonitoring wordt gebruik gemaakt van conventionele meettechnieken die veelal arbeidsintensief en dus kostbaar zijn. Doel van dit project is te onderzoeken of het monitoren van natuurherstelprojecten efficiënter kan. Kernvraag is of door de inzet van nieuwe meettechnieken meer of andersoortige data tegen lagere kosten, over grotere arealen en met betere temporele resoluties kan worden vergaard. Oftewel meer systeembegrip. Op drie locaties in de Westerschelde (Baalhoek, Knuitershoek en Perkpolder) wordt geëxperimenteerd met innovatieve meettechnieken om beter inzicht te krijgen op factoren die van invloed zijn op het functioneren van getijdenecosystemen. Data van negen kernparameters wordt ingewonnen: (1) vogelaantallen, (2) benthos als vogelvoedsel, (3) benthos als bioturbator, (4) middelgrootte schaal morfologie, (5) grootschalige morfologie, (6) korte termijn (dagelijkse) veranderingen in sedimenthoogte, (7) bodemdichtheid, (8) hydrodynamiek: stroming /golven en (9) sedimentconcentraties in water. Het activiteitenplan bestaat uit zes werkpakketten: (1)het fysiek inrichten van de meetlocaties, (2) data-acquisitie op zowel conventionele- als innovatieve wijze, (3) data-analyse door vergelijkend onderzoek, (4) het ontwikkelen van een afwegingskader voor publieke professionals, (5) een plan van doorwerking en (6) projectmanagement. Na afronding van elke meetcampagne worden data geanalyseerd en vergeleken met modellen en kennis die tot dan toe bekend is. Kennis en expertise wordt op de DeltaExpertise-site (HZ Body of Knowledge) gestructureerd en ontsloten met behulp van de Expertise Management Methodologie en de Soft Systems Methodologie.
With the help of sensors that made data collection and processing possible, many products around us have become “smarter”. The situation that our car, refrigerator, or umbrella communicating with us and each other is no longer a future scenario; it is increasingly a shared reality. There are good examples of such connectedness such as lifestyle monitoring of elderly persons or waste management in a smart city. Yet, many other smart products are designed just for the sake of embedding a chip in something without thinking through what kind of value they add everyday life. In other words, the design of these systems have mainly been driven by technology until now and little studies have been carried out on how the design of such systems helps citizens to improve or maintain the quality of their individual and collective lives. The CREATE-IT research center creates new solutions and methodologies in “digital design” that contribute to the quality of life of citizens. Correspondingly, this proposal focuses on one type of digital design—smart products—and investigate the concept of empowerment in relation to the design of smart products. In particular, the proposal aims to develop a model with its supplementary tools and methods for designing such products better. By following a research-through-design methodology, the proposal intends to offer a critical understanding on designing smart products. Along with its theoretical contribution, the proposal will also aid the students of ICT and design, and professionals such as designers and engineers to create smart products that will empower people and the industry to develop products grounded in a clear user experience and business model.
