Purpose Social media have become a key part of placemaking. Placemaking revolves around collaboration between multiple stakeholders, which requires ongoing two-way communication between local government and citizens. Although social media offer promising tools for local governments and public professionals in placemaking, they have not lived up to their potential. This paper aims to uncover the tensions and challenges that social media bring for public professionals at the street level in placemaking processes. Design/methodology/approach This study aims to fill this gap with a case study of area brokers engaged in online placemaking in Amsterdam. In total, 14 in-depth semi-structured interviews were conducted, focusing on area brokers’ social media practices, perceptions and challenges. The authors used an open coding strategy in the first phase of coding. In the second phase, the authors regrouped codes in thematic categories with the use of sensitizing concepts derived from the theoretical review. Findings The use of social media for placemaking imposes demands on area brokers from three sides: the bureaucracy, the affordances of social media and affective publics. The paper unpacks pressures area brokers are under and the (emotional) labour they carry out to align policy and bureaucratic requirements with adequate communication needed in neighbourhood affairs on social media. The tensions and the multidimensionality of what is required explain the reluctance of area brokers to exploit the potential of social media in their work. Originality/value Several studies have addressed the use of social media in placemaking, but all neglected the perspective of street-level bureaucrats who shape the placemaking process in direct contact with citizens.
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In 2017 the municipality of Amsterdam launched a programme to combat a housingshortage and realise ambitious societal goals for 32 of its most deprived neighbourhoods. After decades of urban renewal projects, these areas still scored poorly on most socio-economic indicators. The programme aims to develop more affordable housing for low- and middleincome households, to revitalise the existing public spaces of these neighbourhoods and to improve the residents’ socio-economic position. In addition, the progressive municipal council installed in 2018 intends to democratise urban renewal processes with the aim of increasing community involvement.
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Current research on data in policy has primarily focused on street-level bureaucrats, neglecting the changes in the work of policy advisors. This research fills this gap by presenting an explorative theoretical understanding of the integration of data, local knowledge and professional expertise in the work of policy advisors. The theoretical perspective we develop builds upon Vickers’s (1995, The Art of Judgment: A Study of Policy Making, Centenary Edition, SAGE) judgments in policymaking. Empirically, we present a case study of a Dutch law enforcement network for preventing and reducing organized crime. Based on interviews, observations, and documents collected in a 13-month ethnographic fieldwork period, we study how policy advisors within this network make their judgments. In contrast with the idea of data as a rationalizing force, our study reveals that how data sources are selected and analyzed for judgments is very much shaped by the existing local and expert knowledge of policy advisors. The weight given to data is highly situational: we found that policy advisors welcome data in scoping the policy issue, but for judgments more closely connected to actual policy interventions, data are given limited value.
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Amsterdam strives to combat a shortage of homes by launching an ambitious housing development scheme for 32 designated most deprived neighborhoods. After decades of urban renewal projects, the local communities still suffer from difficult to resolve socioeconomic problems. Aside from a minimum of 40% social dwelling units, 40% of homes are reserved for the middle class and only 20% for high-end. Mixing income segments on its own will not lead to an improved socio-economic status of the inhabitants thus, a new urban renewal program has been developed. On top of that, the new progressive municipal council, intends to democratise the urban renewal processes towards more community-led developments with local support and structural solutions. Some experts may argue that we require a radical new way of planning whilst others counter, that current standardised planning procedures cannot be easily changed.In partnership with themunicipality, we reflect on Amsterdam’s urban regeneration program and enhance collective crossborder learning by organising monthly learning sessions with the managers involved. Now that thefirst phases of the planning process have been completed, we follow a Grounded Theory (GT)method to structure the collected data and analyse the perceived barriers hindering the modernisation of planning practice. Observations and promising actions to make the participation process more inclusive, interactive and influential will be discussed. One example is that some managers on the ground who have to work with the system, are taking short cuts in planning procedures to ensure that citizens’ needs are incorporated in the developed plan. These disruptiveinterventions may be used to formalise and implement new policy and more effective pathways ofcommunity-based development.
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This study explores legal consciousness of social workers within the framework of the 2015 Social Support Act (SSA) in the Netherlands. The aim of this law is to provide social support and care to citizens with impairments or chronic psychological or psychosocial problems, with the goal of enabling people to live independently and actively participate in society. The SSA grants entitlement to a needs assessment to applicants, essential for accessing personalized provisions. This assessment is a pivotal legal evaluation for persons with disabilities to ultimately exercise their rights under the UN Convention on the Rights of Persons with Disabilities (CRPD), ratified by the Netherlands in 2016. With the use of the concept of legal consciousness, this study aims to contribute to understanding social workers’ experiences, understandings, and actions in relation to law in the context of legal decision-making on behalf of the council.
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Based on 13 interviews with Eritrean status holders and professionals in Amsterdam this article explores how paying attention to media skills and media literacies may help gain a better understanding of what matters in exchanges between professionals and legal refugees in the mandatory Dutch integration process. Media literacy needs to be decolonised in order to do so. Starting as an inquiry into how professionals and their clients have different ideas of what constitutes “inclusive communication,” analysis of the interviews provides insight into how there is a need to (a) renegotiate citizenship away from the equation of neoliberal values with good citizenship and recognising needs and ambitions outside a neoliberal framework, (b) rethink components of formal and informal communication, and (c) reconceptualise media literacies beyond Western‐oriented definitions. We propose that professionals and status holders need to understand how and when they (can) trust media and sources; how what we might call “open‐mindedness to the media literacy of others” is a dialogic performative skill that is linked to contexts of time and place. It requires self‐reflective approach to integration, and the identities of being a professional and an Eritrean stakeholder. Co‐designing such media literacy training will bring reflexivity rather than the more generic term “competence” within the heart of both media literacy and inclusive communication.
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Recensie van het proefschrift van Marleen van der Haar
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De veronderstelling is dat jeugdhulpprofessionals de context en situatie van burgers meenemen en, indien nodig, maatwerk leveren. Dit onderzoek identificeert vijf maatschappelijke verwachtingen die jeugdhulpprofessionals ervaren rond maatwerk: (1) jeugdhulpverleners kunnen alle problemen oplossen, (2) jeugdhulpverleners plaatsen jongeren onterecht uit huis, (3) het probleem ligt bij de jongere, (4) jeugdhulp is niet beschikbaar als het nodig is, en (5) jeugdhulp kan efficiënter. Deze maatschappelijke verwachtingen verschillen van de verwachtingen vanuit de overheid, de beroepsgroep en de markt doordat ze moeilijker grijpbaar zijn. Tegelijkertijd spelen ze een wezenlijke rol in het dagelijks werk van jeugdhulpprofesssionals. Vanwege de complexe problemen van jongeren is het belangrijk dat in de jeugdhulp zowel een resultaatgerichte als procesmatige invulling aan maatwerk wordt gegeven.
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In 2007 werd in de Tweede Kamer een - door Krista van Velzen (SP) ingediende - motie aangenomen over het bestrijden van de bureaucratie binnen de reclassering en het vergroten van de professionele ruimte van reclasseringswerkers. De motie werd ingediend omdat er geluiden zijn dat professionals bij de reclassering niet meer aan het ‘echte werk’ toekomen. De verantwoordingsplicht en het productmatig werken zouden de reclasseringswerkers belemmeren om te doen wat nodig is om recidive te verminderen en re-integratie te bevorderen. Bovendien lijkt het financieringssysteem meer gericht op producten en beheersing dan op kwaliteit en flexibiliteit. Als professionals hun werk meer naar eigen professioneel inzicht kunnen invullen, zal het werk effectiever en doelmatiger worden uitgevoerd. In de motie Van Velzen werd de keuze gemaakt om het geheel bij wijze van experiment vorm te geven als pilot. Deze wordt belegd in de regio Den Bosch/Eindhoven van de samenwerkende reclasseringsorganisaties.
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