Onderzoek: 16% van de antwoorden van bedrijven op Facebook is nutteloos
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Werken in Wijk en Web
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Adapting to an emerging social media landscape: The rise of informalization of company communication in tourism
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From monologues to dialogues: interactivity in company social media use
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Retaining affective commitment through webcare: the role of a conversational human voice
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Social media & the Government: living happily ever after?
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Van PowerPoint naar het Web
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De spin in het web
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